Toyota of Kent

My scion needed a fan belt, and felt that after looking over its layout that this was a dealer servicing task, not diy’er. I wanted confidence that the install was done correctly. over its layout that this was a dealer servicing task, not diy’er. I wanted confidence that the install was done correctly. More

Quality work. The work was done on time and employees were professional and very friendly. The work was done on time and employees were professional and very friendly. More

Very courteous and knowledgeable. They take care of their customers, and explain things in detail. They take care of their customers, and explain things in detail. More

Scammed! Untrustworthy! Purchased(October 2021) a used car for my daughter who is a freshman at Kent University. I explained to the salesman my daughters sit Untrustworthy! Purchased(October 2021) a used car for my daughter who is a freshman at Kent University. I explained to the salesman my daughters situation and that I was in Minnesota so I needed someone to trust. He said he had two daughters of his own and would take care of her. The salesman Tom said the vehicle went through a full inspection and that everything on the vehicle that need repairs was done. He listed all of the items they fixed. Bottom line...not true. Car broke down DAYS later. First time they fixed(Starter) I bought new battery cause battery was old and weak.. Then again WEEKS later(rear axel bearing). Wouldn't fix it. Took to a Firestone in Akron for repairs and a inspection and the struts are original and have failed, the intake and valve covers were leaking profusely. Firestone was HALF the cost to repair! Talked to salesman Tom, nothing he would do. The wheel bearings on both sides of the rear axel were bad and caused all the dash lights to come on. The car was a $7000 Toyota Highlander. Repairs so far total over $3000. When I visited our daughter a few MONTHS later I took the car for an oil change. Tranny lines were rusted through and leaking. I brought it to Toyota of Kent and asked to trade it back in for something else and they only would give me $500. I asked to speak to Management and they would not even talk to me. They were in the next office! More

came in to Get new tires we were told they were in stock waited 2 hours then we were told they only had two of the four. Total time there close to four hours just for tires and wheel balancing. after they f waited 2 hours then we were told they only had two of the four. Total time there close to four hours just for tires and wheel balancing. after they finally got done we found our antenna in the center counsel I asked the lady who did our check in she said I can't reach up there and I screwed it in myself. Also after we left tire low indicator came on tire pressure very low on new tires had to go put air in. WOW! More

Don is always very helpful and takes care of my concerns. A pleasure to have him take care of my vehicle. A pleasure to have him take care of my vehicle. More

We were very pleased with how easy the buying process was. From walking in the door, ordering car, and leaving with car we had no issues. was. From walking in the door, ordering car, and leaving with car we had no issues. More

For my first time getting my vehicle serviced, everyone was kind and thorough about what they would be doing to my car that day. It was also a lot quicker than I expected. Highly recommend was kind and thorough about what they would be doing to my car that day. It was also a lot quicker than I expected. Highly recommend More

Always excellent service and fair prices. They definitely work with you to make sure your vehicle receives the best service within your price range. No pressure They definitely work with you to make sure your vehicle receives the best service within your price range. No pressure More

Great experience and Great price they amazing and make process really smooth they goes above and beyond for his customer and try to help as much as possible great service and stuff process really smooth they goes above and beyond for his customer and try to help as much as possible great service and stuff More