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Toyota of Kent

Kent, OH

4.8
1,158 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,158 reviews

August 10, 2022

Excellent service, fast, friendly and done right the first time. Best service department in the world. More

by JBLAZSIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Lucas, Kaylee Genthner
Aug 12, 2022 -

Toyota of Kent responded

Jblazsik, thank you for your kind words and this wonderful review!

August 09, 2022

FIVE STAR SERVICE AND PURCHASE ALL THE WAY! !! We literally had the smoothest and most exceptional car buying experience with our salesman, Gary Shultz from Toyota of Kent! Everything was made v More

by AEROSPACECOMPONENTSOLUTIONS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Bonina
Aug 12, 2022 -

Toyota of Kent responded

Aerospacecomponentsolutions, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 09, 2022

Whether done in-house or contracted out, the web page for scheduling an appointment for service is only slightly better than under the Josephs. You need to be able to indicate problems other than mileage More

by PEWALD
Recommend Dealer
Yes
Employees Worked With
Case in point: you give due sales people to rate in a service call
Aug 12, 2022 -

Toyota of Kent responded

HI there! Thank you so much for the feedback! We will look into the website and see what we do for the scheduling part for service! If we can do anything for you in the future, let us know!

August 09, 2022

Ashley in finance made our lease buyout a breeze. She is professional and informative. Highly recommend her service. More

by DIANEOHMAN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Toyota of Kent responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 09, 2022

This would usually be 5 Stars. One down this time because the car wash run left residue and soap spots on the car. Otherwise it was excellent service! More

by JFEEZEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John ? Service Manager
Aug 12, 2022 -

Toyota of Kent responded

Thank you for bringing this to our attention, we will look into the car wash. I am glad our service team met your expectations. I will pass along to good review!

August 08, 2022

Trevor my salesman was super helpful and friendly and was able to work with me carefully on getting me exactly what I was looking for! More

by WATTS.CONNOR21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Kovacs
Aug 12, 2022 -

Toyota of Kent responded

Watts.connor21, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 08, 2022

Always very professional when dealing with customers, always ready at the time they say it will be, always extremely helpful to my wife when she takes the car in for service and the work they do is quali More

by LARRYKOPKO
Recommend Dealer
Yes
Employees Worked With
Dan in service.
Aug 12, 2022 -

Toyota of Kent responded

Larrykopko, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. If you have any further questions, please give us a call. We're always happy to help!

August 08, 2022

I am pleased with the service I received. Very nice and not pushy.I would recommend this dealer ship,to friends. More

by DEBRAKUNEMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 12, 2022 -

Toyota of Kent responded

Hi Debrakuneman, thank you so much for your positive comments about Toyota of Kent! We are always more than happy to assist you if anything else comes up. Take care!

August 06, 2022

Tom is really the only reason for the 5 star. He was always in contact through the whole wait time. More

by jdgrimes2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Powers
Aug 12, 2022 -

Toyota of Kent responded

Hi Jdgrimes2, thank you so much for your positive comments about Tommy! I will pass along the comment! If we can do anything for you in the future, please reach out.

August 06, 2022

Very good experience with sales consultant and finance manager concerning our 2022 Tacoma purchase. Helpful, friendly, and professional. More

by KGRIBSCHAW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Handschumaker (sales consultant)
Aug 12, 2022 -

Toyota of Kent responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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