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Toyota of Kent

Kent, OH

4.8
1,157 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,157 reviews

August 16, 2022

Was only there for the oil change and tire rotation for the terms of our lease agreement. More

by DROCK226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 20, 2022 -

Toyota of Kent responded

Hi Drock226, thank you so much for your positive comments about Toyota of Kent!

August 16, 2022

My whole buying experience was great! Wonderful staff that made it a very easy experience! More

by MLROCH617
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Powers
Aug 20, 2022 -

Toyota of Kent responded

Mlroch617, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Toyota of Kent!

August 15, 2022

The only service I needed was a tire rotation. Five days later the tire icon came on. The person adding air said all 4 tires were down. Maybe a rotation doesn’t uncle checking air pressure? The c More

by RJANDSUE2
Recommend Dealer
Yes
Employees Worked With
John
Aug 20, 2022 -

Toyota of Kent responded

Hi Rjandsue2, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We hope to be of service to you again in the future. Best wishes, Toyota of Kent

August 15, 2022

Very good didn't try to push things on my purchase to drive price up More

by AUGSAKA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2022 -

Toyota of Kent responded

Augsaka, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. If you have any further questions, please give us a call. We're always happy to help!

August 13, 2022

I have already suggested that the standard email that was sent out while I waited for my car to be finished said please contact the service department. When I asked about the email they said the company alwa More

by RBRINEHART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know
Aug 20, 2022 -

Toyota of Kent responded

Hello Rbrinehart, thank you; we appreciate your feedback! We will look into the auto email and see what we can do to get this fixed, thank you for bringing it to our attention. We have you have a fabulous day!

August 13, 2022

Everyone was great. My sales associate Evan was particularly helpful and even came in on his day off to assist me. Very good experience overall. More

by JSTANLE12001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Teeling
Aug 20, 2022 -

Toyota of Kent responded

Jstanle12001, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent! We hope to see you soon!

August 12, 2022

Prompt and courteous service. Good repair diagnosis and cost estimate and final price didn’t vary. Delivered on time. More

by KASPERGARY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale, service advisor
Aug 15, 2022 -

Toyota of Kent responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

August 10, 2022

I had great experience at Toyota of Kent. Dan was really helpful and very professional. I will definitely go back and recommend it to friends. More

by ashersw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan
Aug 12, 2022 -

Toyota of Kent responded

Ashersw, thank you so much for the positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 10, 2022

Service has been top notch and only hope it remains as such in the future. More

by MAHAG53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n/a
Jun 12, 2024 -

Toyota of Kent responded

Mahag53, thank you for the kind review. We look forward to your next visit!

August 10, 2022

Excellent service, fast, friendly and done right the first time. Best service department in the world. More

by JBLAZSIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Lucas, Kaylee Genthner
Aug 12, 2022 -

Toyota of Kent responded

Jblazsik, thank you for your kind words and this wonderful review!

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