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Toyota of Kent

Kent, OH

4.8
1,157 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,157 reviews

September 01, 2022

No pressure salesman. Mike. I talked myself into sale Only purchase Toyota vehicles now. Good purchase. More

by DAV2715JANWOOD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Sep 09, 2022 -

Toyota of Kent responded

Hi Dav2715janwood! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

August 31, 2022

I was into the dealership today for service and I am so impressed with the customer service. My last three vehicles have been Toyota's and I have never had any issues with bringing my vehicles here for ser More

by gabriel57b421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale
Sep 03, 2022 -

Toyota of Kent responded

Gabriel57b421, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2022

If Ashley is in finance than I give her 5 stars. Who the heck is Anthony Bonina? I hate this Toyota ever since Don Joseph sold it. They don't keep their word. Their only interest is selling cars More

by JOJONOWNTHEN
Customer Service
Recommend Dealer
No
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Toyota of Kent responded

Jojonownthen, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better.

August 30, 2022

I went in for 30k mile maintenance. Originally I was going to wait but dropped it off instead. It was not ready when I was told it would be. It was another hour later. And the car was s More

by GLOWWORM426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Idk who handled the service.
Sep 02, 2022 -

Toyota of Kent responded

Hi Glowworm426, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at 330.673.2200 and ask for Nick in service, at your earliest convenience and we will do our best to resolve this with you.

August 30, 2022

Gary Schultz is an excellent salesperson and walked us through every step in great detail and confidence. I highly recommend him and Toyota of Kent! More

by KRISTINEP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Toyota of Kent responded

Hi Kristinep, thank you so much for your positive comments about Toyota of Kent! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 30, 2022

Dealership was modern and clean. People were friendly but professional. I missed my friend Jeff . More

by ohissomjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Toyota of Kent responded

Ohissomjr, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

August 30, 2022

I love the service dept. and can always get right in when needed and if I wait the time is always reasonable. More

by KSNOR2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Blazsik
Sep 02, 2022 -

Toyota of Kent responded

Ksnor2000, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

August 30, 2022

The service advisor was courteous and a true professional. I was in and out quicker than I had anticipated. More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Varnes
Sep 02, 2022 -

Toyota of Kent responded

Hi Jack, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations!

August 29, 2022

Very friendly and professional Thank you Thank you Thank you Thank you Thank you Thank More

by BEARBANKS
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Sep 02, 2022 -

Toyota of Kent responded

Hi Bearbanks! We're so happy we were able to help you out! We're looking forward to your next visit with us!

August 29, 2022

We got great service. Very friendly and professional. We will return again. Thank you very much. More

by LZOLLNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Toyota of Kent responded

Lzollner, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

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