Toyota of Kent

Very easy to deal with very straight forward no gimmicks or games. You tell them what you want and what you want your payments to be and they will make it happen. or games. You tell them what you want and what you want your payments to be and they will make it happen. More

Efficient, good communication. While I came out with having much more done than anticipated, it is good to know my vehicle is ready for the winter. While I came out with having much more done than anticipated, it is good to know my vehicle is ready for the winter. More

Gary as always easy and honest to work with,this was our 6th car from you and Gary. 6th car from you and Gary. More

Service reps are pleasant and helpful. I was in this industry for 40 yrs. I have a different view than most. I was told there was a issue with my new truck at its first service. They assur I was in this industry for 40 yrs. I have a different view than most. I was told there was a issue with my new truck at its first service. They assured me that this would be fixed and gave me a rental at no charge. This was excellent service. My only discomfort with the process was the fact that I was not totally aware of what actually was wrong. I researched on my own to find there was a issue, in general with the trucks and their rear axles. John was great at keeping me up to date with progress. More

The folks at Toyota of Kent are always pleasant and helpful. The technicians are proficient. The costs are not unreasonable. helpful. The technicians are proficient. The costs are not unreasonable. More

Called for regular service, great response was able to fit in on same day due to a cancellation. On time , prompt completion and notification, smooth pickup. What more could one ask? Super job! fit in on same day due to a cancellation. On time , prompt completion and notification, smooth pickup. What more could one ask? Super job! More

Stevie Metz was great! She was informative and very helpful from start to finish in helping me purchase my new Toyota. She was informative and very helpful from start to finish in helping me purchase my new Toyota. More

Fast and excellent customer service. They listened to my wants and we’re willing to put me in a reasonable car. They were up front about inventory and costs as well. They listened to my wants and we’re willing to put me in a reasonable car. They were up front about inventory and costs as well. More

Toyota of Kent has a very nice setup for servicing vehicles. They have a two-lane driveway for the customers to drive their car into. The garage is heated, and you leave your car there and go direct vehicles. They have a two-lane driveway for the customers to drive their car into. The garage is heated, and you leave your car there and go directly to any of three customer service desks where your service information is taken. They then take your car to the service garage while you can wait in a nice lounge area with tv and free drinks (coffee, hot cocoa, etc). They also have a courtesy car option which will drop you off at home and pick you back up when service is complete. Nice, courteous customer service and an overall good experience. More

Awesome customer service and communication. Work was done thoroughly and on time, no delays or waiting hours or days. Work was done thoroughly and on time, no delays or waiting hours or days. More