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Toyota of Kent

Kent, OH

Overview
Employees
Reviews
Vehicles
4.8
1,133 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,133 reviews

January 31, 2023

Made the process very easy at every part, would highly recommend this dealership for anything! More

by jussblaze24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andria Allgood
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Feb 05, 2023 -

Toyota of Kent responded

Jussblaze24, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

January 31, 2023

Sales person was very friendly. I bought a Tacoma and he took the time to show me all the gauges and buttons on the dash More

by JHOL721
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Olson
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Feb 05, 2023 -

Toyota of Kent responded

Jhol721, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. We hope to see you soon!

January 30, 2023

Couldn't figure out the problem but are replacing parts that would cause the problem More

by ESKWYATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Grand
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Feb 01, 2023 -

Toyota of Kent responded

Eskwyatt, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!

January 30, 2023

Worked with me mostly over email, and when we met in person, the transaction was quick and painless. They accommodated my schedule, staying a bit past close to finalize all the paperwork, but never onc More

by BRADMD11
Recommend Dealer
Yes
Employees Worked With
Ryan Dodge
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Feb 01, 2023 -

Toyota of Kent responded

Bradmd11, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. If you have any further questions, please don't hesitate to reach out!

January 29, 2023

Friendly and quick service. Professional. Pleasant waiting area Easy to schedule the appointment by phone More

by JFRYMAN0404
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Feb 01, 2023 -

Toyota of Kent responded

Hello Jfryman0404, thank you; we appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

January 28, 2023

Great customer service! They found me the exact car I wanted. Quick and easy process from start to finish. More

by AndreaK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Olmsted
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Feb 01, 2023 -

Toyota of Kent responded

Hi Andreak, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! We look forward to your next visit! Take care!

January 27, 2023

Awsome! Quick! Helpful! Honest! Clean!Great experience all around.Depenable!super nice people! Great coffees More

by DEBBERS1286
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Toyota of Kent responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 27, 2023

Exceptional dealership both in sales and service! Dealing with for 20 plus years and will continue to do so!! More

by RICKLA48
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Lucas, Kaylee Genthner
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Feb 01, 2023 -

Toyota of Kent responded

Hi Rickla48, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 25, 2023

Service is always fast and does a great job. I appreciate the honesty! Thank you More

by JULIACHABOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale (service)
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Jan 29, 2023 -

Toyota of Kent responded

Juliachabola, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent.

January 24, 2023

Poor service from Parts Department. They ordered the wrong part for my car and it is now necessary for me to make a return trip to the dealership to pick up the correct part. Their More

by no name provided
Recommend Dealer
Yes
Employees Worked With
I dealt with a girl in the Parts Department. I do not know her name.
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Jan 29, 2023 -

Toyota of Kent responded

Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. I do apologize for the mess up in our part department. Hopefully we can work around your schedule and get you set with the right parts and have you in and out. Any problems the next time you are in please ask for speak with Kaylee, our Customer Relations Manager. If you have any further questions, please give us a call. We're always happy to help!

Jan 29, 2023 -

no name provided responded

Thanks for your response. The folks at your Parts Department took care of the issue. The correct part was ordered and available the next day. They made a point to have the part installed right away. Thanks for the help.

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