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Toyota of Kent

Kent, OH

Overview
Employees
Reviews
Vehicles
4.8
1,114 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,114 reviews

February 08, 2023

I went there for a $75 oil change and free tire rotation. They constantly tried to upsell me on $1,500 products and services. I'm done - going somewhere else. More

by dede
Recommend Dealer
No
Employees Worked With
Other Services
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Feb 14, 2023 -

Toyota of Kent responded

Thank you for your feedback. We are sorry that your experience at Toyota of Kent did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities.When you get the chance please reach out to our service manager Nick. Thank you again for your feedback. It helps us to get even better.

February 07, 2023

i have been coming here since I bought my car in 2012. Their service is woderful. I won't let any other place service my car. More

by maryannsiciarz
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Toyota of Kent responded

Maryannsiciarz, we are so happy to read such a great review about Toyota of Kent! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 07, 2023

My wife and I went to Toyota of Kent to purchase a new 2023 Highlander. My experience from start to finish was great. Tom the Sales Rep was patient and informative and willing to help in any way he could More

by CHARLIE_DAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Powers - Sales Rep.
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Feb 14, 2023 -

Toyota of Kent responded

Charlie_day, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 03, 2023

At 75 years of age, I've been to many dealerships. This is BY FAR the best experience for me in purchasing a truck. From sales to finance to service, everyone was pleasant and professional. More

by JA18AJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andria Allgood, Tyler Bonina, and John in service
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Feb 07, 2023 -

Toyota of Kent responded

Ja18aj, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

February 03, 2023

Good job. I like how I have the same guy every time. He remembers to push in my mirror after the car wash. More

by FARRAH MILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John?
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Feb 07, 2023 -

Toyota of Kent responded

Farrah Miller, we're glad to hear you enjoyed your visit. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

February 02, 2023

Pleasant, professional, fast service. Everyone was nice, and took the time to explain the problem. One of them even came to my house to explain the problem because they couldn't reach me More

by MADMIKES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember.
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Feb 05, 2023 -

Toyota of Kent responded

Hi Madmikes1, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

February 02, 2023

People at the dealership were friendly and ready to do anything in order for me to have great buying experience More

by ZOKI31313
Recommend Dealer
Yes
Employees Worked With
Trevor kovacs
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Feb 05, 2023 -

Toyota of Kent responded

Zoki31313, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 02, 2023

Fast service appt. Knowledgeable service agent. In and out quickly. Planning to keep this vehicle a long time. More

by BRESJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
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Feb 05, 2023 -

Toyota of Kent responded

Bresjs, it's experiences like yours that really keep us motivated! Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 01, 2023

One of the BEST dealerships I have ever dealt with. I've been using this facility since I moved to Ohio almost 8 years now. The entire staff is not only very professional but extremely friendly. More

by JLATRON134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 05, 2023 -

Toyota of Kent responded

Jlatron134, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!

February 01, 2023

Toyota of Kent has earned our business not once, not twice, but now three separate times. They provide great customer service and care and I will continue to refer my family and friends here. Our salesm More

by MON.PODANY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Sheppard, Tiffany Lucas
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Feb 05, 2023 -

Toyota of Kent responded

Mon.podany, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. We sincerely thank you for the positive review, and look forward to seeing you again soon!

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