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Toyota of Kent
Kent, OH
1,132 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,132 reviews
March 17, 2023
There was one employee that I found to be friendly and inviting (young girl I wish I knew her name but she waa helpful in setting up the toyota app), the finance person was also pleasant and competent but inviting (young girl I wish I knew her name but she waa helpful in setting up the toyota app), the finance person was also pleasant and competent but my loan papers indicated that I was purchasing a limited trim which is what I wanted but I test drove an XLE so I thought that is what I was buying (ultimately I was purchasing an XLE) which was disappointing but my fault for not being more clear I actually ended up unintentionaly downgrading the trim package from my previous vehicle just so they could make à sale because they didn't bother to find out what I really wanted even though I was already committed to buying a highlander. While I felt there was a solid overview of the basics I didn't feel that there was a very good overview of the technology features and I was directed to the Toyota.com YouTube videos. Still haven't figured out some of what I am looking for. Also some of the technology doesn't seem to work very well - the remote start is spotty and while on my app if I read it correctly that feature goes away in a yeay unless I pay a monthly fee - I specifically asked about remote start because I wanted it and that waa nevwr mentioned if thats true I feel like I can get an after market installation that might be more reliable for the cost of a couple of years of service, also sometimes my phone rings and displays on the screen but when I answer it does not filter through the system and I have to find my headset to talk and hear - never had that problem with my previous 2 cars somewhat disappointing for a car that costs 50K Gas mileage is a promised and that is a plus as I drive a lot and that was a big part of my decision. I am sure I will figure out the rest but feeling a little buyer's remorse for not discussing and purchasing the limited trim package More
by KLF93
Verified CustomerEmployees Worked With
March 15, 2023
Best service department EVER. Honest and friendly. Make you feel like a VIP when you're there! Honest and friendly. Make you feel like a VIP when you're there! More
by JOSTLUND8
Employees Worked With
March 15, 2023
Came into Toyota of Kent to get recall work done. Don was super friendly, helpful and communicated everything I needed to know. I was in and out in less than 25 min. The short term rental they gave Don was super friendly, helpful and communicated everything I needed to know. I was in and out in less than 25 min. The short term rental they gave me was beautiful, too. I had a great experience here. More
by jillw
Employees Worked With
Don & (the woman who handles rental cars, can't remember her name)
March 15, 2023
Everyone was very nice and willing to help me find the right price for the perfect car. right price for the perfect car. More
by ASIHA R
March 15, 2023
Gary was a straight shooter much like myself. He was easy to talk to and no xx in negotiations. However the finance person was lousy. The finance person had me come into the dealership the n He was easy to talk to and no xx in negotiations. However the finance person was lousy. The finance person had me come into the dealership the next day before the wire transfer for down payment cleared and I waited all day at the dealership. So the sales department was good but finance department was lousy. More
by BRIANMOLNAR365
March 13, 2023
I was disappointed because my low air pressure light came on 5 minutes after I left. I had to reset it to get it to go off. I feel like I will have to go elsewhere to have the tires checked now. on 5 minutes after I left. I had to reset it to get it to go off. I feel like I will have to go elsewhere to have the tires checked now. More
by KSD1632
Employees Worked With
Service department
March 12, 2023
Great dealership with really helpful people. We are just still waiting on our spare key. We are just still waiting on our spare key. More
by DAN.LARGESSE
Employees Worked With
