Toyota of Kent

I ultimately walked away from purchasing a truck from Toyota of Kent due to several concerns about transparency in pricing, financing, and the condition of the vehicle. 1. Refusal to use outside credit Toyota of Kent due to several concerns about transparency in pricing, financing, and the condition of the vehicle. 1. Refusal to use outside credit union financing. This alone is not necessarily a dealbreaker, but with a credit score of 786 I was pre-approved through two credit unions at 4.79% for 2024+ vehicles and 5.79% for 2023 and earlier. Toyota of Kent initially quoted me 9% financing, and after about five hours we got it down to 6%. The final figures presented were $19,800 at 6% for 60 months with a payment of $440–$460. I repeatedly asked for a clear bottom-line price, but the conversation kept redirecting to the monthly payment instead, and the numbers presented did not appear to align with the price and rate. 2. Mandatory $599 “paint protection.” This was automatically included in the line-item summary. When I said I did not want it, I was told it could not be removed because it had “already been applied.” 3. Visible vehicle damage not addressed. The truck had a noticeable dent in the front bumper. The dealership was unwilling to repair it or adjust the price. I sent photos to my mechanic, who advised that a V-shaped dent like that may require bumper replacement rather than a simple cosmetic repair. 4. Limited independent inspection window. I requested an independent inspection and was given only a two-hour window, even though my mechanic is about 30 minutes away, which made a proper inspection unrealistic. 5. Trade-in valuation far below market offers. I received two online offers for my 2018 Honda Accord — $11,700 and $11,500 — even with a check engine light, sensor lights, and normal wear. Toyota of Kent initially offered $9,000 as a trade-in and eventually increased it to $10,500. Two days later, on 3/11/26, I sold my car to Carvana for $11,700. - I was also told by the salesperson that my vehicle had been in two accidents. I purchased the car in 2021 as the second owner and was not aware of any accidents, nor have I ever been in one. That evening I pulled my Carfax report (through Geico) and saw no accidents reported. To be absolutely certain, I also purchased an AutoCheck report, which also showed no accidents. The only related work I have had done was removing the front bumper so a protective plate could be installed under the car because the Accord sits low and I was occasionally scraping curbs. My bottom line: I have no issue negotiating price or accepting a dealership’s policies, but transparency in pricing and process is essential. Without that, I’m not moving forward with a purchase. More

Was willing to be flexible and will to work with you to meet your price and budget meet your price and budget More

The process at totota of kent met my expectations and the process was strait forward. process was strait forward. More

This Toyota location is excellent and knowledgeable of their inventory. You can trust this location. their inventory. You can trust this location. More

Rakan was amazing! Top tier salesman. He wasn’t over the top or playing hard ball he just was a human. If the other salesmen are even 50% as good you’ll be in great han Top tier salesman. He wasn’t over the top or playing hard ball he just was a human. If the other salesmen are even 50% as good you’ll be in great hands. Keep up the great work! More

I was referred to Toyota of Kent by my friends, and I worked with Mike D who was very kind, knowledgeable, and patient with me. My experience from our very first phone conversation to walking into the de worked with Mike D who was very kind, knowledgeable, and patient with me. My experience from our very first phone conversation to walking into the dealership was amazing. I was greeted the minute I walked in, and all the staff were very friendly! I explained to Mike what I wanted in a vehicle and he made it happen! I’m so grateful to him and I’m now the proud owner of a new 2026 Corolla Cross!!! Thank you so much Mike for everything!! If you are looking to purchase a new vehicle I would 100% recommend Toyota of Kent and once you’re there ask for Mike D! More

Our experience was excellent at Kent Toyota! Gary was amazing to work within finalizing a deal! As a family we are very happy with our experience. Gary was amazing to work within finalizing a deal! As a family we are very happy with our experience. More

Every one was very friendly and helpful. Mike Dobson was great in making sure I understood all the features and even sinked my phone to the car for me! Mike Dobson was great in making sure I understood all the features and even sinked my phone to the car for me! More

Mike was extremely efficient and straightforward to work with. He was able to figure out what we needed until the word on it without trouble. He was very accessible. with. He was able to figure out what we needed until the word on it without trouble. He was very accessible. More

Our salesman Ryan Dodge was excellent. Very laid back and listened to everything we wanted. Highly recommend. Very laid back and listened to everything we wanted. Highly recommend. More