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Toyota of Kent

Kent, OH

Overview
Employees
Reviews
Vehicles
4.8
1,114 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,114 reviews

April 18, 2023

Everyone was very informative. Treat you with a lot of respect. Took time out to explain everything. More

by TONIDFAYE
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor
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Apr 26, 2023 -

Toyota of Kent responded

Tonidfaye, your satisfaction is our top priority. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Toyota of Kent!

April 17, 2023

The person who helped me was extremely friendly (( am an xxx because I can't remember his name). And I was shuttled to and from, which was also very nice. Ryan Urban....he's the man. Keep him around as More

by THIGGINSWX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pilot student who drove me home was a good guy.
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Apr 26, 2023 -

Toyota of Kent responded

Hi Thigginswx, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 16, 2023

Very friendly and helpful thanks for your help in finding the perfect truck for me.😊 More

by PEVERSON603
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Toyota of Kent responded

Peverson603, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Toyota of Kent

April 15, 2023

The service team was professional and accommodating during my recent visit. They completed the work in a timely manner. Thanks More

by NPETROSINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Report | Print
Apr 26, 2023 -

Toyota of Kent responded

Npetrosino, thanks for your praise and kind comments about our team. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

April 13, 2023

First service there. Went smoothly. No issues. I Will visit for any future service needs. More

by richllucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Apr 26, 2023 -

Toyota of Kent responded

Richllucas, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 12, 2023

Nice to get ride from dealership so I didn’t have to wait extra time I understand but prices could always be lower ! More

by HAMMILL1050B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Daniel & John the driver
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Apr 26, 2023 -

Toyota of Kent responded

Hammill1050b, thank you so much for the positive review!

April 12, 2023

Dropped off vehicle the night before appointment. Vehicle was done first thing in the morning More

by brian_w624
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Toyota of Kent responded

Hello Brian_w624, we appreciate you taking the time to leave us this feedback.

April 12, 2023

People were great they had the truck the only problem I had had nothing to do with them they didn’t put the floor mats in that truck side from that it was one of my best car buying experiences More

by THOMASFINNERTY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Lucas
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Apr 26, 2023 -

Toyota of Kent responded

Thomasfinnerty, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. Please don't hesitate to reach out if there's anything additional we can do for you.

April 11, 2023

Thought I was getting a maintenance service and was charged over $500 in labor more than double the price of the actual materials used. More

by missego77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Shultz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Lucas
Report | Print
Apr 26, 2023 -

Toyota of Kent responded

Hi Missego77, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at 330.673.2200 and ask for Nick Williams our service manager to discuss this further.

April 11, 2023

They did what they were supposed to and got me finished in an expedited manner. They’re always good no complaints. More

by JBT47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor five star
Report | Print
Apr 26, 2023 -

Toyota of Kent responded

Jbt47, thank you for the high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Toyota of Kent!

Apr 26, 2023 -

JBT47 responded

How many times do you need a Pat on the back. Social media sucks I said it once and for all you did a nice job.

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