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Toyota of Kent

Kent, OH

Overview
Employees
Reviews
Vehicles
4.8
1,114 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,114 reviews

June 23, 2023

I had a great exprience buying my first car with Justin's help at toyota. More

by TALENHIDE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Young
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Jun 29, 2023 -

Toyota of Kent responded

Hi Talenhide, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 22, 2023

My car was in 5 days later than they said it would be. They told me it was going to be there that day after I signed for it but it wasn’t.. I feel this dealership is untrustworthy. More

by JANELLEHEISER1973
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Gary Shultz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Lucas
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Jun 25, 2023 -

Toyota of Kent responded

Hi Janelleheiser1973, thank you for taking the time to let us know again about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We apologize for the inconvenience that Toyota motor company has caused you with the delay in notice of the vehicle status. We try our very best to give you an accurate pick up date, based off the information Toyota gives us. Thank you again.

June 22, 2023

First time there was impressed at how they listened to my concerns & addressed the issues More

by jgauding7
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dale
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Jun 25, 2023 -

Toyota of Kent responded

Jgauding7, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Kent. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 22, 2023

It is just fine and work was done quickly and efficiently. Would go there again. More

by GUYAURORA0
Workmanship
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 25, 2023 -

Toyota of Kent responded

Guyaurora0, we are so pleased you enjoyed your visit to Toyota of Kent! Please don't hesitate to reach out to us if there's anything more we can do!

June 21, 2023

All was fine, except that I did not expect the 90k service to be so expensive. They are keeping my vehicle well maintained though. More

by JFEEZEL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John ? Service Manager
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Jun 24, 2023 -

Toyota of Kent responded

Hello Jfeezel, thank you; we appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 21, 2023

John in service dept excellent at his job. He is friendly,knowledgeable, and relates to customers. More

by DBUCUR728
Workmanship
Recommend Dealer
Yes
Employees Worked With
John Blazick?
Report | Print
Jun 24, 2023 -

Toyota of Kent responded

We appreciate your positive review about your recent experience with us! Thank you again for the great review!

June 21, 2023

It was a very nice and smooth transaction but this won't have been easy without Tom. He did an amazing job. His market skills are second to none. More

by AKRAHEEM76
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Urban
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom, Tiffany Lucas
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Jun 24, 2023 -

Toyota of Kent responded

Akraheem76, we are so pleased you enjoyed your visit to Toyota of Kent! Feel free to reach out to us if you need anything. Have a wonderful day.

June 20, 2023

Another excellent service performed by your staff, including the driver that took me home, as well as the mechanic which I never dealt with as his work performance reflects on all other employees. Kud More

by ORREYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bla????
Report | Print
Jun 24, 2023 -

Toyota of Kent responded

Hi Orreyes, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 20, 2023

Friendly clean helpful professional informative well informed went behind my expectations considerate accommodating personable uplifting More

by EEKIS4ELI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
I went to the service department
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Jun 24, 2023 -

Toyota of Kent responded

Hello Eekis4eli, we appreciate you taking the time to leave us this feedback. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

June 19, 2023

Great service. Don is the best! My go to service dealer for years and years to come. More

by TAMMYSEN7.LIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
Report | Print
Jun 24, 2023 -

Toyota of Kent responded

Hi Tammysen7.liu, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

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