Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Toyota of Kent

Kent, OH

Overview
Employees
Reviews
Vehicles
4.8
1,126 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
Contact Dealership
View Awards

1111 W. Main St.

Kent, OH

44240

Directions

By Type

Showing 1,126 reviews

July 06, 2023

Goes above and beyond - prompt, upfront and respectful of customers. Easy to schedule appointments and have great loyalty rewards. Never gone anywhere else. More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Jul 09, 2023 -

Toyota of Kent responded

Helen, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

July 06, 2023

I had a dead battery still under warranty and they prorated it and replaced it for me More

by Sandylee514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel J Varnes
Report | Print
Jul 09, 2023 -

Toyota of Kent responded

Sandylee514, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 06, 2023

Prompt & courteous service; always good experience. Definitely repeat visits for our 4 Runner. Thank you More

by THAGAN60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech
Report | Print
Jul 09, 2023 -

Toyota of Kent responded

Thagan60, thank you for your kind words and this wonderful review! We look forward to your next visit. Take care!

July 05, 2023

Gary Shultz is a serious asset to your company! Honesty pays! As a 38 year salesman I don’t get to say that often! More

by DENNIS82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Toyota of Kent responded

Thank you Dennis for your stellar review! Gary, Ashley, Anthony and the team thank you for your business. It was a pleasure working with you! We hope to see you for all your future service and automotive needs.

July 05, 2023

Would like better if was open One day in evening past 5 pm I work 8 to 5 I have to schedule On Saturday More

by LSA5540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 07, 2023 -

Toyota of Kent responded

Thank you for your review. We do have options for you to drop off your car, such as a night drop off and vehicles to rent. If you would like some for information on these options please feel free to give our service department a call. Thank you again for your review and I hope you have a great day!

July 04, 2023

Inflation of basic service charge year by year is unacceptable (a ridiculous 29% increase this year), $43.33 charge on 8/23/22 and $55.88 charge on 7/1/23 for the same service. I don't believe this c More

by YCHEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Grand
Report | Print
Jul 07, 2023 -

Toyota of Kent responded

Thank you for your feedback. We are sorry that your experience at Toyota of Kent did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

July 04, 2023

I have bought and leased many vehicles from Toyota of Kent. They are always easy to work with, nice facility and friendly people. More

by BILLGARDELLA5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Powers
Report | Print
Jul 07, 2023 -

Toyota of Kent responded

Hi Billgardella5, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

June 30, 2023

Top notch service. Good selection of vehicles. Answered all my question. Felt very comfortable in show room More

by CCBOYD99
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anthony Bonina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylee Genthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Toyota of Kent responded

Hi Ccboyd99, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations!

June 30, 2023

Quick and efficient service visit. Everyone was very friendly. My kids LOVE the playroom and did not want to leave. More

by EGENTITHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don, I think? He was great. Very friendly.
Report | Print
June 30, 2023

I laid out what I expected and wanted they put it together in a professional manner almost no back and forth. Got the job dome my salesman tom powers was very patient with the whole process got me ou More

by RANDYHULEC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Shultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom powers
Report | Print
1
...
9
10
11
...
113