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Toyota of Keene
Swanzey, NH
575 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 575 reviews
February 22, 2017
Why go anywhere else They made so easy to get the work done on one of our cars. Shuttle service, refreshments, completed when promised. They do a great job!!!! Jason an They made so easy to get the work done on one of our cars. Shuttle service, refreshments, completed when promised. They do a great job!!!! Jason and his crew are a class act. More
by doug/joss
Employees Worked With
Jason Whitaker, Adam Peschke
February 07, 2017
Excellent customer honesty. I had very bad experience in the sales department but the service advisors are 5 star. They all are so nice and always smiling. They always call y I had very bad experience in the sales department but the service advisors are 5 star. They all are so nice and always smiling. They always call you by your name.....that goes a long way. Honesty is huge and this service department is 5 star. The service manager has help me in the past and he went above and beyond. Fully recommended Toyota of Keene.. More
by Tristin1
Employees Worked With
Jason Whitaker, Nick Owen
February 02, 2017
Awful service I bought 2 cars here in the last 5 years. Had to come out multiple times for an air bag recall that should have been fixed in one trip on my Avalon. I bought 2 cars here in the last 5 years. Had to come out multiple times for an air bag recall that should have been fixed in one trip on my Avalon. The Camry I bough is a lemon. It makes a squeaking noise the dealership refused to fix. I brought the car out for an oil leak test. I was told the car passed, meaning it wasn't down a quart after a thousand miles post oil top off. This is a little off since the last 2 times my light to change the oil came on, I was down 2.5 quarts. My oil pressure came on today right after the light came on to get the oil changed yesterday. I have never had a car in 30+ years that had this issue. It has a defect and they don't want to fix it under warranty. I have darkened their doorway for the last time. My advice would be to find another dealership if you want good service after the sale. Everyone is nice to you until you sign the papers and drive away after buying the car. I am very disappointed by the way our cars were "serviced", or lack of it, for warranty/recall issues. More
by gbotko66
Employees Worked With
Joel Robinson
October 14, 2016
Unbelievable Experience! This was my third purchase from Toyota of Keene, and they outdid themselves again. Their upfront, stress-free approach to car buying is like no other This was my third purchase from Toyota of Keene, and they outdid themselves again. Their upfront, stress-free approach to car buying is like no other. I drove up just to take a look at a car, and ended up buying it. They were able to complete the entire transaction in just over an hour, and I was on my way home. All staff that I dealt with from the Manager, Sales Associate, and Finance representative were knowledgeable, friendly, and very helpful. I would recommend this dealership hands down. Even if you are from Massachusetts, they are equipped to handle all aspects of vehicle sales to Massachusetts residents. It's worth the trip! More
by johnjcronin
Employees Worked With
Bob Kenney, Joel Robinson, Dave Barrett, Valerie Woiciechowski
June 24, 2016
Accommodating, stressfree experience! This was my third Toyota Highlander purchase and by far the most positive experience. I worked with Mitch Piper who offered truly exceptional service This was my third Toyota Highlander purchase and by far the most positive experience. I worked with Mitch Piper who offered truly exceptional service from start to finish. He made what is typically a stressful and daunting process easy! He listened to my needs, was patient with my decision making process, respected my time (or lack of it) and found exactly what I wanted with a payment that worked. Thank you Mitch! More
by npro0424
Employees Worked With
Mitch Piper
February 14, 2016
Recent purchase at Fenton Family Motors Couldn't have asked for better service. Salesperson, Randy Filiault, asked the right questions. He guided my experience accordingly. The Credit Dep Couldn't have asked for better service. Salesperson, Randy Filiault, asked the right questions. He guided my experience accordingly. The Credit Dept walked me thru thru my financing. They executed what Randy had said they would. My car was ready the next morning. Clean, gas tank full, etc. I will do business at this dealership in the future. More
by swampbats, kevin123
Employees Worked With
Randy Filiault; Credit Dept Manager (forgot his name), Randy Filiault
February 11, 2016
Tacoma/Corolla owner Great experience purchasing 2 new Tacoma's 2011/2016 and 2012 Corolla, will not hesitate when shopping for a new vehicle in the future. As always was Great experience purchasing 2 new Tacoma's 2011/2016 and 2012 Corolla, will not hesitate when shopping for a new vehicle in the future. As always was great working with salesman Shawn Waters, he is very knowledgeable on the vehicles we've purchased. More
by jeff123
Employees Worked With
Shawn Waters
January 31, 2016
Smooth, Quick, & No Stress This dealership provides for all your needs, gets answers to your questions and above all, does not use pressure tactics to purchase a car. Came away This dealership provides for all your needs, gets answers to your questions and above all, does not use pressure tactics to purchase a car. Came away feeling good and had an enjoyable experience. Transaction completed and took possession within 24 hours!!! Thanks to Scott Perry and his team. Ron P. Keene, NH More
by Ron P.
Employees Worked With
Scott Perry, Scott Perry
January 31, 2016
Wonderful professional customer service. As always I had an excellent buying experience at Toyota Volvo of Keene, My salesman, Jamie Rios was patient, cordial and professional. He's a great As always I had an excellent buying experience at Toyota Volvo of Keene, My salesman, Jamie Rios was patient, cordial and professional. He's a great salesman.. There's a reason why someone has been at the same place for 20 years! That's unheard of in this business. We've always had a wonderful experience with both sales and service. We have purchased 3 cars in the last 4 years and will continue to do so. Thank you Jamie.... More
by Angela C.
Employees Worked With
Jamie Rios, Jaime Rios
January 09, 2016
Fenton family top notch I had an excellent experience when I bought my Vehicle. This dealership is among the very best. My salesman, Ned Lester, was patient and thorough. He I had an excellent experience when I bought my Vehicle. This dealership is among the very best. My salesman, Ned Lester, was patient and thorough. He listened to what I was saying and was able to find the right car for me. I give this dealership and salesman my highest recommendation. More
by Chas
Employees Worked With
Ned Lester, Ned Lester
