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Toyota of Keene
Swanzey, NH
575 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 575 reviews
October 03, 2011
The people at the dealership were very professional and friendly. My wife was impressed with how Dave S. went over all the information about the Rav 4 and he answered all of her questions. friendly. My wife was impressed with how Dave S. went over all the information about the Rav 4 and he answered all of her questions. More
by tomhudak
Employees Worked With
dave skroki, Steve Hill
October 02, 2011
I came into contact with a Customer Service I came into contact with a Customer Service Representative named Kristin. She was extremely friendly and very helpful to get me started in my pu I came into contact with a Customer Service Representative named Kristin. She was extremely friendly and very helpful to get me started in my pursuit of a 2011 Toyota Corolla lease. She gave me appropriate information, sought appropriate information and made me feel extremely comfortable as a new customer. I was impressed that she called my home on three occasions to set up an appointment with the dealership. I am sure she wears many hats at the dealership. She was impressive! I came into the dealership and Kris Kucala was my salesman. He was knowledgeable and walked me through the process, giving me prices, registration information, and made the leasing process easy for me to understand. He took me from his desk through the financing process to the delivery of my vehicle in the service department. His professionalism reflected highly upon this Toyota dealership. I will seek him out during my next lease in three years. Kris brought me to the finance manager. Steve Hill made this area very easy to understand. He walked me through every step, showing me where every dollar was going to be spent. I was again impressed with knowledge and professionalism exhibited by the third employee that I had contact with. Steve knows his stuff! I wish to thank Toyota of Keene for this wonderful experience. I will be back for service and I will certainly tell others about my experience. Your product speaks for itself. Your employees will insure that customers also get first class treatment! More
by benpeter11
Employees Worked With
Kristin, Kris Kucala, Steve Hill, Steve Hill
September 30, 2011
John was very easy to work with,he help me to stay in my price range. He was very patient with me for I am a older women so he understud what I needed for a car. I am very pleased with car we pick out. Onc price range. He was very patient with me for I am a older women so he understud what I needed for a car. I am very pleased with car we pick out. Once again he did a good job. More
by macjack13
Employees Worked With
John Parnitk
September 28, 2011
I have dealt with Toyota of Keene for approximately 30 years. In the past it has not always been easy to come to an agreeable price on an automobile as they have not always been known to come to a compro years. In the past it has not always been easy to come to an agreeable price on an automobile as they have not always been known to come to a compromise. This time it was different; Joel worked with me. He knew what I could do and he told me what he could do. I came away being a very satisfied customer. Joel is a salesman, but an excellent one, not overbearing! And I found him to be honest and extremely helpful! Thank you. More
by lindasnider
Employees Worked With
Joel Robinson, Joel Robinson
September 21, 2011
Shawn Waters was informative, offered a competitive price, helped me find the vehicle that met the needs of me and my family and went the extra mile to get it all accomplished in a timely way. When th price, helped me find the vehicle that met the needs of me and my family and went the extra mile to get it all accomplished in a timely way. When there were challenges in the process, he found solutions. Could not ask for more and will recommend him in the future. I can't attest to service yet. Only slight negative was being offered all the warranties only at the very end...would have liked to have learned about them earlier on so that I might have purchased them rather than feeling the need to make the decision at the desk...it did feel high pressure and a bit predatory. More
by rinjani
Employees Worked With
Shawn Waters, Shawn Waters
September 07, 2011
It was the second time this year we purchased a car from this dealership and my husband and I have both had great experiences. James was very personal and not overbearing as some sales reps can be. That w this dealership and my husband and I have both had great experiences. James was very personal and not overbearing as some sales reps can be. That was appreciated. I did my homework in advance of the purchase so I knew what I was looking for. But they took the time to help me figure out what year and model type would be best for me. More
by cutlerdc
Employees Worked With
James Golisano
August 27, 2011
Id like to preface this by saying I hate car buying. The process usually sucks. I was in search for a Toyota Tundra ranging from years 2006 to 2009 and I found quite a few online. One that interested me was process usually sucks. I was in search for a Toyota Tundra ranging from years 2006 to 2009 and I found quite a few online. One that interested me was a 2006. So I made an appt to go see it. I met Dave upon arriving and he came across as very friendly. The price for the Tundra was right and it was in good shape, however after looking at what else was available I decided to test drive the 2010 Tundra. What a nice ride. Dave was very knowledgeable about the features the truck had and helpful with all my questions. The price was more than I was originally wanting to pay, but after weighing all the factors it seemed to be a better choice than the 2006. The over all experience was very good. I cant say excellent because the paper work got screwed up. The dealership itself is nice. They have a lot of used vehicles to offer. Dave was always willing to go the extra mile and get my questions answered. Thanks More
by skotty58
Employees Worked With
Dave Skroki, Steve Hill
August 08, 2011
We can give this dealership and especially this sales consultant our highest recommendation based on our many years of buying new cars. He was pleasant, friendly and professional and worked to meet our consultant our highest recommendation based on our many years of buying new cars. He was pleasant, friendly and professional and worked to meet our needs. We actually felt more as if he were working for us instead of the dealership! We also very much enjoyed the new owner's night sponsored by Toyota of Keene. We are from another state and traveled quite a while to get there. We had a great time and learned some valuable information about our new car. More
by JJ and CJ
Employees Worked With
Ned Lester, Ned Lester
July 25, 2011
They stood behind their product totally after initial technician oversight. Service rep and sales mgr listened, understood and responded promptly and effectively to the condition that was not immediatel technician oversight. Service rep and sales mgr listened, understood and responded promptly and effectively to the condition that was not immediately apparent at outset. More
by ran
Employees Worked With
John Harriman, Shawn Waters, Shawn Waters
July 15, 2011
after some issues in the begining .Mr Webber went out of his way to make sure my experiance was a great one . This dealership is committed to thier cutomers and proof that customer service is number 1. his way to make sure my experiance was a great one . This dealership is committed to thier cutomers and proof that customer service is number 1. More
by rottielover
Employees Worked With
Scott webber, Jeff Kofoed
