Toyota of Keene

Adam worked closely with me to put together an initial price quote, then was willing to negotiate to a price that I was willing to pay and that was competitive with other dealer quotes. He was extremely h price quote, then was willing to negotiate to a price that I was willing to pay and that was competitive with other dealer quotes. He was extremely helpful when I picked up the car, showed me the details of the new display system, and helped me transfer my possessions from the old car to the new car. More

As usual, Joel was extremely customer focused. Great job serving my needs and facilitating the sale without overselling the vehicle, or discrediting other dealerships or brands. serving my needs and facilitating the sale without overselling the vehicle, or discrediting other dealerships or brands. More

This is the third vehicle we have purchased from this dealer in the past six years. As with all of the previous visits we feel that we were not pressured in any way to take this offer. We were treated in dealer in the past six years. As with all of the previous visits we feel that we were not pressured in any way to take this offer. We were treated in a professional, yet friendly and courteous manner. More

I have leased or owned 10 vehicles in the last 10 years. This was the best, easiest, more pleasurable car experience to date. I would highly recommend this dealership and Jamie to all people I know looking This was the best, easiest, more pleasurable car experience to date. I would highly recommend this dealership and Jamie to all people I know looking for a car. More

Mike and Steve were excellent. Both exceeded my expectation. I was very tired from shopping for a car at a few other dealerships. That experience was painfully slow compared to Toyota. My need expectation. I was very tired from shopping for a car at a few other dealerships. That experience was painfully slow compared to Toyota. My needs were met by both and I would be happy to do business with them again. Brian Ebbighausen (603) 256-8550 More

Ned listened to my needs and found me a car that had all the features I wanted. The price was right, the service was great, & I got to drive the car home the same day!!! the features I wanted. The price was right, the service was great, & I got to drive the car home the same day!!! More

It was mine and my wife 49th Anniversary and I wanted to make it a very rememberable event. So I thought, what better way then to buy her a new car. I have had Toyota automobiles since 1996 and we both ha make it a very rememberable event. So I thought, what better way then to buy her a new car. I have had Toyota automobiles since 1996 and we both have admired the RAV 4 since it first came on the market. With not much time remaining (3 days) before our Important date I went to my Toyota Dealer and met Mr. Jaime Rios and explained what I had in mine. Jaime was very friendly, very knowledgeable about the RAV 4 and picked up right off on what I wanted to do. After I picked out the RAV 4, color, I thought she might like and at a cost I felt comfortable with Jaime suggested I take the automobile for an overnight test drive and surprise her with it the next morning. So, with Jaime, the plan was put in place. Only Jaime went steps further, He came to my residence the morning of our Anniversary took my Corolla, replaced it with her new RAV 4 and put a very large RED Ribbon on the new car. Needless to say, my wife was very, very excited and very and happily pleased. I would like to take a moment and again say, Thank you Toyota and Jaime Rios for making this event a very rememberable Anniversary. More

We have dealt with Toyota of Keene for the past 6 years. They gave us a fair price on our first two Toyotas, expedited delivery, and went out of the way to help us. For the past 6 years, they have provided They gave us a fair price on our first two Toyotas, expedited delivery, and went out of the way to help us. For the past 6 years, they have provided us outstanding service. Friendly people, accommodating scheduling, well-explained service needs and similar customer-friendly activities. It was time to trade-in one of our Toyotas and we considered all area dealers. But, our past experience (especially with this service department)caused us to short-list Toyota of Keene. While one could question the usual "bait" of "special trade-in values" used to entice one to make a trade-in, they ultimately came to a reasonable price . . . not the "best" price available, but a "fair" price and continued association with a very good service department. More

Once my vehicle had a problem, I got only a run around from the service department. I called the Toyota 800 service number and opened a case. I was told that Todd, the customer service manager at Toyota o from the service department. I called the Toyota 800 service number and opened a case. I was told that Todd, the customer service manager at Toyota of Keene, would contact me within three business days. I did not receive a phone call back. I called two more times and still received no phone call or other communication from the dealership. My complaint with the BBB resulted in no phone call either and only a pat and dismissive answer by letter through the BBB. I was ignored and no effort was made on Toyota of Keene's part to resolve or even discuss the issue with me. Even if they felt they were in the right in terms of the vehicle's issue, ignoring a customer's formal complaint is poor customer service! Customer Disservice is what I received. I will no longer do business with them and will let everyone know of my experience there. I will say the sales department of this dealership is wonderful and I had a great experience with Jamie Rios. Too bad for them I won't be back to purchase/service any vehicles. More