Toyota of Keene

We had bought a 2011 Rav4 Limited with which we were very pleased. However, my husband did not like the way the tailgate opened and wanted to check out the new Rav4 when we went for service. We dealt with M pleased. However, my husband did not like the way the tailgate opened and wanted to check out the new Rav4 when we went for service. We dealt with Mike Downes the other time and found him to be extremely helpful and NOT at all pushy, as most salesmen tend to be that I have dealt with in the past. We got the price we wanted to trade and when we picked up our new vehicle everything was ready and Mike was extremely helpful in telling us about new things on it. Valerie was also a pleasure to deal with and has a charming personality and put us completely at ease. We were out of the dealership in less than an hour and my husband is EXTREMELY happy with his new vehicle. We will certainly recommend Toyota of Keene to anyone looking for a car and a good deal. More

I have had a great experience each time I have bought or leased from toyota of Keene. When it is time for a new car I always return here (at least 5 cars purchased or leased here). Here is the best though, leased from toyota of Keene. When it is time for a new car I always return here (at least 5 cars purchased or leased here). Here is the best though, without getting too personal, my credit is not so great lately - we went through hurricane Irene and had alot of damage and expenses. I thought I should shop around a little this time and look for something less expensive (I was leasing a prius). I was reminded why I always go back to Toyota. Plus, Steve Hill went to bat for me and it does pay to be a loyal customer - they were able to help me out and get a good price and rate on a 2014 toyota corrolla eco plus - which I LOVE! I am still impressed that they did this and that toyota financial came through for me. I seriously haven't had any company go out of their way like this for me, but I believe they just do business like this. I have worked with Jaime Rios the last few times and he is great, Adam Zinn came through for me and helped me out, making sure we could get what I wanted (when I didn't feel like I had any options at all). I drove away with a beautiful new corrolla. My husband had a corrolla for 450,000 miles and gave it to someone to have for free because it was still drivable. Anyway, use these guys, they are normal, not pushy, informative, not full of it, they come through for you, even when they have to put more time in for you. I really felt like they were happy to do it. Plus, they knew I lived far away and they had everything ready when I showed up. Excellent experience. It is an easy choice, check it out. More

We researched the Toyota online that we wanted then went to Toyota of Keene. We were greeted promptly by Craig and test drove the model. Craig spent considerable time explaining all options available to us to Toyota of Keene. We were greeted promptly by Craig and test drove the model. Craig spent considerable time explaining all options available to us and then went to work locating the vehicle model and color we wanted. He also secured our financing at a low, competitive rate. Within three days our financing was approved and the vehicle delivered to the dealership. We then met with Steve Hill to do all his magic with the copious amounts of paperwork. The only glitch was with Amica not sending the RMV forms over with the correct info. Steve called them back until they finally got it right! Craig and Steve were professional, courteous and extremely knowledgeable. We live in MA and they are doing all the registry running for us also. Couldn't ask for anything more! Our vehicle will be ready for us at a time that is convenient for us. What more could you ask for? Great dealership, excellent staff and a beautiful new Tacoma! Best car buying experience we've ever had. More

This has been the overall best car purchase of my life. Ned Lester was very knowledgeable and friendly. I will definitely shop there again for my next car as well. Ned Lester was very knowledgeable and friendly. I will definitely shop there again for my next car as well. More

Great experience. Everyone worked to meet my needs, not what they wanted to sell. If you want a new car, go to Fenton family dealership. what they wanted to sell. If you want a new car, go to Fenton family dealership. More

Right from the get go I was treated extremely well and mike made it fast and easy to trade vehicles ..This dealership had the truck I was looking for shipped in and ready in just a couple of days. This is mike made it fast and easy to trade vehicles ..This dealership had the truck I was looking for shipped in and ready in just a couple of days. This is my second tacoma and am extremely pleased with it.. More

I've had many friends go to this dealership and were completely happy. I saw a car online that I really liked and it was the only car I'd consider. We found the car fairly quickly on the lot and when w completely happy. I saw a car online that I really liked and it was the only car I'd consider. We found the car fairly quickly on the lot and when we went to look for a salesman to get more information Scott found us. He was very pleasant, very honest. I was looking at a BMW which this was a Toyota dealership so this wasn't something he dealt with very often but he was willing to find all the answers to my questions. I had explained that I had some credit issues and didn't even think it was possible but I was interested. We went inside and he sat us down and offered us refreshments then went to the financing guy and asked about the situation. I was immediately rebuffed since it was an older car with many miles on it. I understand this financing issue and explained that I had been pre-approved for a loan online and was able to use Scott's desk to get the documents printed. He brought them to 2 managers who both said that they couldn't use that financing since it's not a company they dealt with. This is an understandable situation so I was ready to leave. Scott stopped me because he noticed one of the dealers on the documents was Hyundai of Keene which is their sister company. He called Dennis over there and asked about this financing and next thing I knew Scott was off to bring the car up so we could take it on a test drive to Hyundai of Keene to see if we could get it approved. He forfeited the sale to another salesman so he could make sure I got what I wanted. This is a very admirable quality in a salesman and I know the next time I'm in the market looking for a car(since I did end up getting better financing and purchasing the car) I hope Scott is still at Toyota since he is a great salesman. I hope he gets the recognition he deserves More

We went to the dealership in the market for a used Prius. Despite Ned Lester's efforts to locate one, that particular car proved difficult to find. We left it with Ned that we would search for one on our own Despite Ned Lester's efforts to locate one, that particular car proved difficult to find. We left it with Ned that we would search for one on our own. Ned didn't put any pressure on us to keep our business with him or the dealership (perhaps because he knew we'd be back!). When we'd had no luck, I got back in touch with Ned, who asked us if we'd considered a new Prius C, which we had not done for financial reasons. After talking to other dealerships and doing more research, we ended up purchasing a new Prius C from the dealership for three reasons: Ned and the Sales Manager were willing to work with us in terms of the price; it was a great car that met our needs but that we hadn't considered; and we didn't feel any pressure to make a decision (or even buy a car from the dealership). After years of pushy car salesmen, this was very refreshing! We will definitely return to the dealership in the future. More

Working with Toyota of Keene to buy my new car was a refreshingly wonderful experience. The staff were warm, welcoming and genuinely friendly. There was no pressure, only attentive listening and grand refreshingly wonderful experience. The staff were warm, welcoming and genuinely friendly. There was no pressure, only attentive listening and grand service. Better than that... they are honest and generous. The thing that impressed me most is that they were all this AND gave me the best "bottom line" price for my new vehicle. And it was the best "bottom line" price out of five local Toyota dealerships I went to. Not the best by a little, but by $700 to $2,000! THEN, they offered me twice the $ that I believed my trade in to be worth. Financing was efficient and stress free. It just kept getting better. I am not an naïve person. I know what the average car salesmen is capable of; I do not make friends even with the friendliest of them and I am a tough negotiator. I do my homework and refuse to speak to any salesman who would insult my intelligence by trying to take advantage of me. My salesman at Toyota of Keene was not your average car salesman. Mine was the best there ever was. He didn't waste a moment of my time. He was empathetic to the position of being on my side of the table and very respectful during our negotiations. From past experiences elsewhere, I had become a person who dreaded the stress of buying a new car. Finding a salesman and a dealership full of salesmen that did the right thing by the buyer in every way was not was I was expecting. I kept waiting for the catch and it never came. What a concept. Great business practices and great people. It was a joy to buy from Toyota of Keene in Swanzy NH. I will do it again in another 8-10 years (aren't Toyotas great?!) and I have recommended them to every person I have come in contact with since. Jamie Rios, Steve Hill.... Thank you. From the bottom of my heart, you go above and beyond and it made a difference in my life. More

Amazing service and quality of cars on lot. I'm a repeat customer and would never go anywhere else for a new or used cars. repeat customer and would never go anywhere else for a new or used cars. More