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Toyota of Keene
Swanzey, NH
575 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 575 reviews
May 10, 2015
New car purchase Be sure to understand the no three day grace period in NH. As I live in Mass, I was unaware of this and was sold a car way above my price range. When Be sure to understand the no three day grace period in NH. As I live in Mass, I was unaware of this and was sold a car way above my price range. When speaking with a number of sales staff and business manager, the company would not do anything to help me get into a more affordable vehicle once I signed papers. No acknowledgement either, just sticking with the almighty sale and not the customer. Cooling off periods are not applicable in NH. I will not go there again as I feel it was misrepresented. . More
by Lola
Employees Worked With
I spoke with a sales manager by phone, a woman. I cannot remember her name. Joel Robinson is an outstanding employee, but I am in way over my head., Joel Robinson, Jason Whitaker
April 29, 2015
Toyota of Keene was great We bought 2 vehicles in 1 week from Toyota of Keene. Dealt with Joel on both, he was awesome! I would recommend him to anybody. He was down to earth a We bought 2 vehicles in 1 week from Toyota of Keene. Dealt with Joel on both, he was awesome! I would recommend him to anybody. He was down to earth and very knowledgeable about the vehicles. He explained everything in the buying process very well, went over the vehicles in great detail. Joel was dealing with the manager Jeff on both occasions, Jeff was ok but not very into the customer. Buying a brand new car (or 2) you might think he would stand up and shake your hand. More
by alex44
Employees Worked With
Joel Robinson
April 22, 2015
Used car purchase I wasn't impressed with their customer service here. I had my own financing but Mike Wells assured me when I went up on a Wednesday night that they c I wasn't impressed with their customer service here. I had my own financing but Mike Wells assured me when I went up on a Wednesday night that they could finance me and then it would be easier because there would be less paper work. I went back to see Mike and purchase the car on a Saturday, he knew I was coming, I told him I would be there by noon. Well, he wasn't there and the man I dealt with told me that no, if fact they couldn't get me financed.... It didn't matter to me because I already had my own, but I didn't understand why Mike told me that they could when they in fact, couldn't... The man that I dealt with on Saturday was so abrupt and rude that I left. I ended up going back about a week and a half later, on a Wednesday because I LOVED the car and ended up buying it. The man in finance, Robert was nice and professional but he put 04/04/2015 as the date on the RMV-1 form, when it was actually 4/15/15 and I wouldn't be able to register the car with the incorrect date. I was surprised they wouldn't register it for me but apparently you are on your own when you have your own financing. So, Robert told me that on Thursday he would overnight the revised and corrected RMV-1 form so I could have it by Friday and register it on Monday. Monday rolls around and still no form, I called twice to speak with Robert and was told both times he wasn't answering his phone. Finally I spoke with Valerie Woiciechowski in finance and she informed me that Robert was fired on Friday because "he didn't know what he was doing" but I could go online through my insurance and print out a corrected RMV-1 form. When I asked her about the dealer signature that has to be on the form, she told me to "just forge a signature" so I didn't have to come up and get one because I live in Massachusetts. Also I noticed that on the back of the title they wrote the date of sale as 05/15/15! Luckily, I was able to register the car even though the date was a month off. I was completely unimpressed with the customer service here, Mike was always nice and polite when we dealt with him but the finance managers REALLY dropped the ball & were not helpful in any way. I would never go back here or recommend anyone to go here either. The only reason why I purchased the vehicle through this dealer was because I love the car I ended up getting had all the specs that I wanted. More
by dissapointed customer
Employees Worked With
Mike Wells, Valerie Woiciechowski
April 08, 2015
Outstanding Experience Replacing My Five Year Old Volvo XC60 This is my second Volvo XC 60 thanks to Jamie Rios and his outstanding help and service. He helped me to buy my first one five years ago and this tim This is my second Volvo XC 60 thanks to Jamie Rios and his outstanding help and service. He helped me to buy my first one five years ago and this time he was equally helpful and knowledgeable and accessible and clear. I am so happy in my new car and grateful to Jamie for his outstanding and personal service. More
by Putney, VT
Employees Worked With
Jaime Rios
April 04, 2015
Satisfaction My salesman, Joel Robinson, is not only friendly, courteous and informative, but concerned with your overall experience. I especially appreciated hi My salesman, Joel Robinson, is not only friendly, courteous and informative, but concerned with your overall experience. I especially appreciated his follow up phone call. More
by wshersh
Employees Worked With
Joel Robinson
March 25, 2015
2014 & 2015 Tundra purchases I would like to extend to all who are interested in an extremely positive buying experience with Toyota of Keene. In July 2014 I was in the market fo I would like to extend to all who are interested in an extremely positive buying experience with Toyota of Keene. In July 2014 I was in the market for a 2015 Tundra, after meany test drives and questions the sales and finance staff were nothing short off Incredible. Due to unforeseen circumstances, I visited the dealership again in March of this year to purchase a 2015 Tundra, and again the experience repeated itself. Through exhaustive research it was obvious that "NO OTHER DEALER" could come close to the (2) deals I was able to make with Toyota of Keene. I would recommend to anyone who is in the market for a new or used Toyota to give Toyota of Keene an opportunity to earn your business. I feel you will be well served. Respectfully Kevin Dodge Orange. Mass More
by kcdodge375
Employees Worked With
Steve Hill, Joel Robinson, Dave Barrett
March 10, 2015
Love my new Highlander Hybrid! Thank you Jaime Rios for another excellent sales experience! We bought our first Highlander with Jaime seven years ago and he was very knowledgeable Thank you Jaime Rios for another excellent sales experience! We bought our first Highlander with Jaime seven years ago and he was very knowledgeable about the car, and helpful to us as we made our decision. Jaime has kept in touch with us over the years, so we knew we would return to work with him again when it was time to buy a new car. Jaime took care of everything and made it very easy to make our second Toyota purchase a breeze. We loved our first Highlander so much we bought another one and are even more pleased. Thank you Jaime for your excellent and personalized service. More
by Highlander Hybrid owner
Employees Worked With
Jaime Rios
March 07, 2015
5 Stars AAAA++++ Very comfortable relaxed atmosphere vehicle. Thank you for a wonderful experience, great staff very professional, would do business again in the futur Very comfortable relaxed atmosphere vehicle. Thank you for a wonderful experience, great staff very professional, would do business again in the future. The best dealership in the area, known for being excellent! More
by devin03451
Employees Worked With
Mike Downes, Valerie Woiciechowski
March 01, 2015
Great new car! Received our new Highlander Limited on 2/20/2015. Well prepped, no problems, quick transaction. Competitive pricing vs two dealers in our home state Received our new Highlander Limited on 2/20/2015. Well prepped, no problems, quick transaction. Competitive pricing vs two dealers in our home state of Vermont (who wanted to haggle). Toyota of Keene offered the best price "right out of the chute". In other words, their first offer was the best offer. They took care of all the license and registration details. Will keep Joel's card in our Rolodex for a long time to come! Thanks More
by Highlander Owner
Employees Worked With
Joel Robinson
February 14, 2015
Excellent Buying Experience! This is the second car I've purchased from Toyota of Keene. I've worked with Shawn and Valerie both times, and they continue to help me get the best This is the second car I've purchased from Toyota of Keene. I've worked with Shawn and Valerie both times, and they continue to help me get the best deal possible and into the perfect car for me and my kids. I won't shop anywhere else! More
by melissaharrison
Employees Worked With
Shawn Waters, Valerie Woiciechowski
