Toyota of Jackson

Excellent The Sales Consultant was great. I didn't have to wait as long as I thought I would. Everything went very well and I'm very happy with my purchase. The Sales Consultant was great. I didn't have to wait as long as I thought I would. Everything went very well and I'm very happy with my purchase. More

"HAPPY" I was afraid to try and get a new car but, Joe G. made it very easy and painless for me.. Thank you Joe G I was afraid to try and get a new car but, Joe G. made it very easy and painless for me.. Thank you Joe G More

Horrible Service I am so disappointed in that I will not be using Herrin-Gear's service department anymore. I purchased my Toyota from Herrin-Gear in April of 2011 and I am so disappointed in that I will not be using Herrin-Gear's service department anymore. I purchased my Toyota from Herrin-Gear in April of 2011 and have been a loyal customer of the service department up until July 06, 2017. I have always had excellent service there. The customer service and work done to my car was impeccable up until this last experience. I took my car in July 1st due to my cooling fan going out. I was told by an asst. service manager that there were no techs there, so I left it there to be serviced the following Monday. I called to check on my car that Monday afternoon (July 3rd) and I was told that my car had not been looked at. I decided to wait until later to go check on my car in person. The asst. service manager that I left my car with couldn't tell me anything about my car. Luckily there was a technician there that let me know that being that it was so close to the 4th of July Holiday, they were having a bit of a high volume of customers and that they would call before closing to let me know if they could get to my car- I thank him for his honesty. The asst. service manager did call and let me know that it would cost me around $700 to have my cooling fans replaced, they would be closed on the 4th and that they could have my car repaired by Thursday. The quote sounded a bit off to me, but I agreed to go ahead and proceed as stated. Thursday afternoon rolled around, so I called to check on my car. I was told by this same asst. manager that my car was being worked on as we spoke and that he would call me later when they were finished. It was getting really late and I hadn't heard anything back, so I called again. I spoke to this same service manager and he seemed to not remember that he had been managing the work order for my car. He paused for a second and replied that we had a problem. So , I responded what's the problem. He told me that a tech cut himself pretty bad while working on my car and had gotten blood everywhere. He told me that they would need to clean up the blood and then they would put my car parts back in and that they would have it ready for me Friday morning 07/07/17. This story just didn't sound right to me, so I decided to go and check on my car. When I got there, I discovered that my car had not been touched-meaning they had not even started on my car. I was so disappointed. I had to end up taking my car somewhere else and got it fixed within two hours-at almost half the cost quoted by said asst. service manager. When I had gone back to Herrin-Gear to pick up my spare key, this asst. service manager actually wanted me to sign an invoice with an amount due for services that wasn’t rendered. I couldn’t believe it! Being a customer of Herrin-Gear service department for almost seven years, I don't understand why my car repairs were so low on the priority list. I also don't understand all of the dishonesty. I could have never imagined that I would receive such shade-tree service at what I once felt was a reputable place of business. I don't appreciate the run around, the dishonesty, and I certainly don't appreciate my intelligence being insulted. I am a compassionate person so I won't name the assistant service manager that I am referring to above. He knows who he is. If this is his usual way of conducting business, I'm quite sure other customers have complained prior to me and I'm quite sure his coworkers have seen glimpses of unethical and unprofessional behavior as well. More

Great experience. Thomas Weissinger helped us have a great experience and made us feel like valued customers. Everyone was top notch. Will buy from them again for sure. Thomas Weissinger helped us have a great experience and made us feel like valued customers. Everyone was top notch. Will buy from them again for sure. More

Satisfied Excellent deal, Agent Tamara was so helpful in guiding us. Got the best product for best deal. Satisfied with the product. We would be more happy if t Excellent deal, Agent Tamara was so helpful in guiding us. Got the best product for best deal. Satisfied with the product. We would be more happy if the company reduce a little bit more. More

I was very fortunate !!!! I was very fortunate to meet some people that understood my circumstance !! The decision to buy a vehicle is a major one so I needed a good sale pe I was very fortunate to meet some people that understood my circumstance !! The decision to buy a vehicle is a major one so I needed a good sale person who had years of exprenice and the knowledge to help you make a very good decision so that I could be satisfied and be confident through the years !!!! More

Best in the car selling business!! Corwin sold me a 2013 Camry last December and it was what wanted and needed. So when I heard about the new sale event I contacted Corwin to see if I c Corwin sold me a 2013 Camry last December and it was what wanted and needed. So when I heard about the new sale event I contacted Corwin to see if I could trade in my Camry for a newer model and he was able to do just that!! Thanks Herrin Gear for an awesome ride, deal and for connecting me to the best salesman in the business!! More

salesman I had a really great salesman Teddy McRaney...He was very nice & very knowledgeable...He wasn't a pushy salesman which I liked...He just worked with m I had a really great salesman Teddy McRaney...He was very nice & very knowledgeable...He wasn't a pushy salesman which I liked...He just worked with me trying to help me get a Toyota..I would recommend him & Herrin Gears to my friends....The 2nd time I have had a great salesperson to make my purchase go smoothly..This is my 2nd Toyota and I would buy another one.. More

Toyota I-55 North My family and I had a wonderful experience here recently. We were able to trade our car in for an excellent deal in which we walked away with a luxury My family and I had a wonderful experience here recently. We were able to trade our car in for an excellent deal in which we walked away with a luxury minivan for a great price! Arthur Brown was our salesman and he was a delight! He was patient with us and helped secure us the fair offer we couldn't refuse! More

Great truck, better salesperson! I knew the truck I was getting was a good one. However, I had no clue that my salesperson would be so professional and knowledgable. Tamara was awes I knew the truck I was getting was a good one. However, I had no clue that my salesperson would be so professional and knowledgable. Tamara was awesome and I will definitely recommend Tamara and Herrin-Gear Toyota to all of my friends and family members. It's not often that you find a car salesperson as dedicated and honest as Tamara. More