Toyota of Irving

Horrible Experience I was approved for a car them was deny due to phone bill xxx sale manager Horrible fiance Horrible Betty Horrible phone bill showing Current dealership wouldn't accept the current b deny due to phone bill xxx sale manager Horrible fiance Horrible Betty Horrible phone bill showing Current dealership wouldn't accept the current bill all because the sales person screwed up dealership wouldn't accept responsibility because they lost from due to no deposit which sale rep knew my car was down payment so dealership was making no money so they did everything to keep me out the car also ran my death I really think the lender was not requiring the phone bill to that specific I think they just wanted bill current which it was I lost 2 days and work humiliated and total in disbelief they treat me and my spouse like common theives I need the CEO and CFO to reach out I'm traumatized to fullest I'm going to reach out to my doctor it's was too dramatic now I'm having panic I really thinking it was also racist the whole team not trying to get a resolution I'm beyond speechless 😢 More

first time brand new car buyer first time toyota buyer best experience ever thanks to vanessa silva for let me get the tundra that I wanted ,100% satisfied !! find your way to toyota of irving!! best experience ever thanks to vanessa silva for let me get the tundra that I wanted ,100% satisfied !! find your way to toyota of irving!! More

Thank you for many years of consistently excellent, speedy and friendly service at Toyota of Irving. speedy and friendly service at Toyota of Irving. More

One of the best dealership in Irving. Very professionally designed vehicles and most of all the service center have the most amazing performance. Very professionally designed vehicles and most of all the service center have the most amazing performance. More

Service was very prompt. The tech person that assisted with my car, Mike, was efficient, and took his time to explain what needed to be done. He was very professional, and The tech person that assisted with my car, Mike, was efficient, and took his time to explain what needed to be done. He was very professional, and made for a pleasant experience with your dealership. More

Great people and service, and I have never experienced an upsell for extra services. Also the waiting area is very comfortable and great Wi-Fi. upsell for extra services. Also the waiting area is very comfortable and great Wi-Fi. More

They were much more willing to work with me here in Irving. The rep answered all my questions and wasn't pushy. I am very happy with my new RAV4,. Irving. The rep answered all my questions and wasn't pushy. I am very happy with my new RAV4,. More

Service was really bad. Included all unwanted service to charge more than actual required service. Included all unwanted service to charge more than actual required service. More

Wednesday, January 8, 2025 My worst nightmare. I had an altercation with the Service Manager Manny Garcia and Service Advisor Cecy Soto. The Service Advisor I communicated and who wrote the order I had an altercation with the Service Manager Manny Garcia and Service Advisor Cecy Soto. The Service Advisor I communicated and who wrote the order was Oliver. Toyota Irving try’s to scam their customers. My vehicle is a 4 Runner with 21,886 miles. I was told I needed brake, wheel balance wheel alignment. Toyota Irving – Wednesday, January 8, 2024 I called Toyota of Irving, on Jan 8, 2025 @ 11:40AM, I was transfer to the service department. I spoke with Cecy (I later learn her name was Cecy Soto). I explained to her over the phone that I was in Irving and the “Oil Maintenance, “message appeared. I said the oil was changed back in July, 2024. I was told the next oil changed; would be at 26,000 miles. I said the mileage on the vehicle is 21,880. Why am I receiving the message now. She asked for my information, she then looked up my account up. Cecy said your next oil changed is at 26,000 miles. She said you’re do for a “free normal factory maintenance inspection. So, it free she said yes; good until 25,000 and you’re at 21,880 miles. I said I don’t have an appointment; she said it’s not unnecessary just come in when you can. I asked her do I ask for you, she said no whoever is available can help you. I said after I’m done running my errands I will drop by. I when I arrived at the service department. I said I’m looking for Cecy if she’s not able anyone else can help me. The lady pointed Cecy out to me. As I was walking up to Cecy, I notice she was working with someone. I asked the man at the first station he could help me. He said no. Cecy would be done with her customer in a minute (I didn’t realize he was the manager). I said I’m not her customer she said anyone could help me. He said just wait, with no further explanation. No one make themselves available to help me they all to, busy socialize just mingling. I finally walked up to the young man and asked if he could help me. He said I’m busy with a customer. I said I don’t see anyone with you at the moment. I explained why I was there. He said, well if you talked to Cecy, she can help you. I said when I called, she said anyone could help me. So, I’m asking you to help me. He finally agreed to help me. I said since you’re writing the order you can be my service advisor. He said, okay. I said my name is Erma, gave him my phone #, can you please look up my account – I then asked him for his name? He said my name is Oliver. When he pulled the account up, he mentioned the multi-point vehicle inspection. He said we’ll check all the fluids. I said Cecy mention the “Free Normal Factory Scheduled Maintenance 25,000 miles.” I said when I talked to her, the vehicle had 21,880 miles it has now 21,886 miles I was out running errands. He went out to my vehicle and took the information down. I followed him out and asked him if he could order a mat and a cargo cover for my vehicle. When we went back inside…he shows me some mats on his computer. He said I can get some prices for you. Oliver had mentioned a tire rotation, along with the multi-point vehicle inspection. I said Oliver, I don’t need my tires rotated. I’ve had the tires rotated already. I’ve also have changed the following items. 7/15/2024 - Tire rotation 7/15/2024 - Passenger compartment Air Filter 7/15/2024 - Engine Air And the wiper back in Nov 2024. He said OKAY. I’ve the mechanic check the fluids. He said you can wait in the lobby, when the vehicle is done, you’ll received a text. Approximately after an hour wait. Cecy called me and said have you review the text. I said, no, I just received the text when you called. When I walked back to talked to Oliver, he said Cecy will talk to you. I said why, you wrote up the order you agreed to be my service advisor. Cecy said no! in an ugly tone!!! I’m your service advisor. I said no you’re not service advisor. She said oh yes, I am your service advisor. She said see this paper has my name right here. She, then said you owe $34 More