Toyota of Hollywood

i have nothing more to say, just to enjoy my what i've got now! Alfredo Nava works very well on my situation that i could get a very good deal, even my credit is not that good. he tried everything th i've got now! Alfredo Nava works very well on my situation that i could get a very good deal, even my credit is not that good. he tried everything that makes the deal done in a comfortable manner.( Mode of Payment). everything made easy because he will lay down to you all the best possible option that you can get. i am recommending this wonderful and accommodating team. have a enjoyable drive! More

Love my new car! Made me comfortable, they were really friendly and the experience overall was great. Would definitely recommend them to family and friends. friendly and the experience overall was great. Would definitely recommend them to family and friends. More

Wow, what an amazing experience! I'm running out of positive adjectives thinking of how well my new lease just went. Ben was fantastic. Very friendly, helpful and patient. He took me out for about positive adjectives thinking of how well my new lease just went. Ben was fantastic. Very friendly, helpful and patient. He took me out for about 5 test drives, worked with me on pricing, and ultimately got me a great deal on exactly the car I wanted. He also took the time to sit with me to explain all the bells and whistles on my Prius, got my phone linked up, and explained the entune system, which was really helpful. I honestly can't say enough about how amazing Ben is. Highly recommend! Randolph was also great. The paperwork end of the car buying experience tends to be the worst, but he was helpful, efficient and friendly. No baiting and switching, he didn't try to upsell me on anything, and was all-around cool. All in all, Toyota of Hollywood is amazing. Their service department is terrific too! Thanks guys!! More

I have purchased a couple of new cars in the past 6 years and I have to say that my recent purchased at Toyota of Hollywood surpassed all of car buying experiences in a truly positive manner. I recently pur and I have to say that my recent purchased at Toyota of Hollywood surpassed all of car buying experiences in a truly positive manner. I recently purchased a 2013 Tacoma at this dealership and I would have to say that the service and overall experience was truly exceptional! The salesman that assisted me throughout the process was Maher (Mike) Merhi and he mad the process very enjoyable. He walked me through the purchase in seamless fashion and always made me feel like there wasn't any pressure. All he wanted to do was make sure that I was fully aware of my options and that I got a great deal. Everything was very transparent and the customer service significantly exceeded my expectations. Maher (Mike) Merhi, and his team, are a great group of guys that made my recent purchase a pleasure and I left feeling like I got the best deal possible at the same time. I would, and will, recommend Maher (Mike) Merhi to all of my friends and family in the future. If you're looking for a new or used vehicle make sure you check out Toyota of Hollywood and contact Maher (Mike) Merhi. He will take care of you and you'll leave the dealership a happy customer. More

My name is John 5-18-12 My friend and I found the My name is John 5-18-12 My friend and I found the exact rav4 We were looking there . So I called Will sun evening and Worked out a deal over th My name is John 5-18-12 My friend and I found the exact rav4 We were looking there . So I called Will sun evening and Worked out a deal over the phone and said we be the Next day .we arrived and was greeted by Jonathon gonzales .who is a very easy going and great guy to Work with .well knowing this was the car that my friend Wanted .I proceeded to asked for as many things As I could think of before I made the deal. So know what they gave it all to me .1 they rotated the tires where I wanted them.2. Painted a couple of scratches and gave me the paint For future stuff 3 .removed to spots on the seats 4.added an expensive extra added part in the Cargo area that She needed .5 Took $ off the Internet price . Washed it and left with a full tank of GAS. Wow NO haggling I got everything I asked for in less than 1 hour. The car was finished before we got out of financing . Went to financing and met with Morris Kwon and was out so quick I couldn't Believe it with no pressure on those things that they want u to buy.And the car was finished before we got out of financing. They service rocks to tell you all reading this review that I highly Recommend this Dealer ship 100% P/S I spent 3 weeks looking and a had couple bad things Happen at some other dealerships . And these guys got there Stuff together THX for a great and honest and easy experience As they say on Ameican Idol your going to Hollywood (Toyota) More

Poor explanation of financing; forceful in putting extra charges that are optional, tries to manipulate unsuspecting and vulnerable customers like myself, unwanted services are added without knowledge and charges that are optional, tries to manipulate unsuspecting and vulnerable customers like myself, unwanted services are added without knowledge and when a customer is aware, the job or product has already been done or installed. More

I went into Toyota interested in the Scion iQ and the Yaris. My first interaction was with Alfred. I inquired about the Scion iQ and was told I couldn't test drive it. (Turns out the model they had was m Yaris. My first interaction was with Alfred. I inquired about the Scion iQ and was told I couldn't test drive it. (Turns out the model they had was missing some parts- but I wasn't informed of that at the time. I also question why a dealership would have a brand new car on their lot with parts missing, but apparently thats how they do/don't do business). After looking at some of their pre-owned vehicles, Alfred and I took a Yaris out for a spin. He was incredibly friendly, and happily showed me a lot of the features, but ultimately the deal they offered was a little ho-hum for a budget car. I got a much better quote from dealerships in Glendale- Kia and Ford. Before I made my final decision I still wanted to test drive an iQ, and did a quick internet search for North Hollywood toyota- but was put in touch with Hollywood Toyota again. This time I spoke with Evan. I use 'spoke' in the loosest term, I tried to explain to him what I was looking for in a vehicle and what I was seeing out there, and he kept interrupting me. I had to ask him if I could complete a sentence! Finally, after being cut off 3 more times I flat out said 'I'm tired of being interrupted, and I think I'll look elsewhere' and he hung up the phone! Although I do wish Alfred, my original sales person, the best- I wouldn't step foot in Toyota of Hollywood because of how rude Evan was. Dealerships like this don't deserve my money! More

I purchased a certified used Highlander from Toyota Hollywood based on an online ad. in June 2011. This was the first time I deal with this Toyota dealer. It was also my first time purchasing a used T Hollywood based on an online ad. in June 2011. This was the first time I deal with this Toyota dealer. It was also my first time purchasing a used Toyota. The experience I had at this dealership was nothing but pleasant. There were a few minor problems with the used vehicle and the managers Peter Kang and Todd Ruthman took care of all of them. A couple of them were taken care of after the sale and simply based on verbal promises. Peter Kang is really an honorable salesman, which is hard to come by nowadays. I am completely satisfied with Toyota Hollywood and would recommended this dealer to everyone. More

UPDATE 8/25/2011: About three weeks after leaving this review, I was contacted by Kenny Burns of Toyota of Hollywood. He'd read this message and asked what he could do to correct the problem. Obviously th review, I was contacted by Kenny Burns of Toyota of Hollywood. He'd read this message and asked what he could do to correct the problem. Obviously the contract was signed and so there was nothing to be done in that regard. Due to our conflicting schedules, it took some time for the two of us to get on the phone, but once we finally spoke in person, Mr. Burns and I came to an agreement on how to make the situation right. He offered me a very generous price on the Extended Service Plan, which I accepted, and when I stopped in to sign, he had my car washed and fueled. I must say, at first I was skeptical that this was simply an opportunity for him to sell me on more services, but after speaking with him, I believed he genuinely wanted to see to it that my business was respected and desired beyond the initial purchase of the car. I would be happy to take my business back there as well as recommend others to their dealership. ...just read and understand everything before you sign. This wasn't an entirely enjoyable experience though, as I've said, I'm to blame for that as well. That Kenny Burns was willing to work to win me back (and with our conflicting schedules, he did work!) is very impressive. —— ORIGINAL REVIEW: During the negotiation process, when it was discovered I was upside down on my car, Marty Lewin spoke with his manager and with Jaime Lopez (whom I'd dealt with via email) and agreed to break even on the car. When it came time to sign the documents, I discovered they had not held up their end of the bargain and instead passed the cost on to me ($1,000 instead of the $700 discovered during negotiations). I am at fault for signing without fully understanding that that was what had happened, but when I raised this miscommunication, I was told I was wrong and that no such deal was ever struck. My repeated attempts to at least get them to say they had said one thing and done another were met with refusal to admit anything. Wether Marty forgot what was negotiated or lied about making the negotiation, I cannot be certain, but the end result was my feeling cheated out of $1,000. I will not be taking my car there for any servicing nor will I be giving them any business, either personal or referral. More

Marty completely shattered my previous notion of a "car salesman." He didn't try to sell me extras he knew I didn't want, he made the entire transaction smooth and pleasant, and in short, I got exactl "car salesman." He didn't try to sell me extras he knew I didn't want, he made the entire transaction smooth and pleasant, and in short, I got exactly what I wanted for the agreed on price. I would definitely recommend (and have done so) this dealership and Marty in particular to anyone shopping for a Toyota or Scion. More