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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,479 Reviews

2,479 Reviews of Toyota of Hollywood - Service Center

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October 05, 2024

Never had a bad experience since I've been going there, customer service has been excellent. More

by zorrak6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Manning
Oct 07, 2024 -

Toyota of Hollywood FL responded

Zorrak6, thanks for leaving Toyota of Hollywood a review. Have a great day!

October 05, 2024

Son atentos y amigables. Reciben el auto bastante rápido y nos informan del diagnóstico del vehículo More

by PMARIAUXI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Toyota of Hollywood FL responded

Maria, estamos felices de haberle podido ofrecer un servicio de 5 estrellas. Gracias por confiar en el trabajo de Toyota of Hollywood!

October 04, 2024

Recieved excellent service. Thank you for the representative who served me.very polite and patient. More

by blessedwithglory1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Toyota of Hollywood FL responded

We appreciate your business and your review! Thanks from the Toyota of Hollywood Team!

October 04, 2024

I had a good experience and I was my first time buying a car so they made me enjoy it More

by SCHMYKYDUVAL6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Toyota of Hollywood FL responded

Congrats on your new car, and thank you for choosing Toyota of Hollywood! We are so glad you had an enjoyable buying experience.

October 04, 2024

The service was excellent, but the girl outside she was very nasty. She did not eat much walk me into the building to take me to daniel More

by Darlene Hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
Oct 07, 2024 -

Toyota of Hollywood FL responded

Darlene, thank you for your feedback. We're glad to hear that the service was excellent at Toyota of Hollywood, but we're sorry about your experience with our staff outside. We'll address this issue and ensure it doesn't happen again in the future! - Shawn Jones - Customer Relations Manager - (954) 893-4660

October 03, 2024

Your service department claimed to have rotated my tires, but no one ever asked me for my wheel lock (I hadn't thought of it at the time). I was on site waiting, so that shouldn't have been a problem. The w More

by GHAZALA0804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us. It's concerning to hear about the oversight with your wheel lock and we apologize for any inconvenience caused. We appreciate your feedback and are committed to providing a more thorough service next time. If there's anything else you'd like to discuss, please give me a call. Best, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 03, 2024

They did not fix the bumper problem, in fact, they may it worst. And when I called I left a message with the service manager who never returned my call. More

by ANDRES16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Toyota of Hollywood FL responded

Andres, I'm sorry to hear about the issues with your bumper and lack of follow-up. This isn't the level of service we aim for, and I'd like to help resolve this matter. Please reach out at your convenience so we can address it promptly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

October 03, 2024

It’s been a great experience to have my car serviced again at this dealership with Daniel Metts, who is so nice and helpful, assisting me. I highly recommend this dealership. More

by paolomshanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Metts
Oct 04, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Daniel provided you with such a positive service experience at Toyota of Hollywood. Thank you for recommending us!

October 03, 2024

I have been going to Toyota of Hollywood's Service department for at least 10 years. Drew Manning is an excellent service advisor! Service is always thorough and finished in a timely fashion. High ma More

by Stevelaw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Manning
Oct 04, 2024 -

Toyota of Hollywood FL responded

Steve, thank you for your loyalty and kind words about our team at Toyota of Hollywood! We're delighted to hear that Drew Manning and the rest of the service department have consistently provided excellent care. We look forward to serving you for many more years!

October 03, 2024

David Silva was amazing to work with and he had me in and out in the time he promised. More

by Rhea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
Oct 04, 2024 -

Toyota of Hollywood FL responded

Rhea, thanks for leaving Toyota of Hollywood a five-star review! We will pass your kudos along to David for the amazing work. See you down the road!

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