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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,471 Reviews
Call Service Center (844) 888-0753

2,471 Reviews of Toyota of Hollywood - Service Center

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December 26, 2024

DISHONEST DEALERSHIP, THEY'LL TRY TO CONVINCE CUSTOMERS TO DO UNNECESSARY WORK! IF NOT AGREED THEY'LL DO SOME DAMAGE THAT CUSTOMER WILL HAVE TO PAY TO FIX THE ISSUE! DO NOT TRUST THEM More

by DANNYPOLLAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ?SERVICE DEPT
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Dec 26, 2024 -

Toyota of Hollywood FL responded

Danny, your review is very concerning to read. We take accusations like this seriously and want to ensure our customers feel they can trust us with their vehicles. Please reach out so we can discuss what happened in more detail and work towards a resolution. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 26, 2024

It was ok but I waited 2. 5 ish hours for an oil change and tire rotation. The advisor who was helping me went out for lunch I think and I saw my car was done already… but I co More

by Dris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience. I'm sorry to hear about the wait time and any inconvenience it caused during your visit. We appreciate your patience, and it's great to know that you liked the dealership overall. If there's anything else you'd like to discuss or if we can assist further, please feel free to reach out anytime. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 25, 2024

Bad service unprofessional especially service department staff very rude poor communication no help at all More

by e.v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our service department. We strive for professionalism and effective communication, so it's concerning to learn we fell short in these areas. Please reach out at your convenience; I'd like the opportunity to address this directly and improve your experience with us. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 25, 2024

toyota of hollywood is the number 1 mr crag zinn is the best for running this dealership More

by LOPEZANTONIO247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Toyota of Hollywood FL responded

Thanks for the kudos! We appreciate your business and look forward to seeing you again at Toyota of Hollywood.

December 25, 2024

Me dijeron q hicieron alineamiento. una gran mentira fue falso porque me lo cobraron 125 .00 para nada .me robaron mi dinero More

by Camilo navarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Camilo navarro
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Dec 26, 2024 -

Toyota of Hollywood FL responded

Lamento mucho escuchar sobre su experiencia, Camilo. Esto no es lo que esperamos para nuestros clientes y me gustaría investigar más a fondo este asunto. Por favor, contácteme cuando tenga un momento para discutirlo. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

Dec 26, 2024 -

Camilo navarro responded

Quiero q entiendan sobre todo la sra dennys q no puede justificar lo injustificable.ha sido muy mala fe y cuando saque mi carro me dijeron q estaba alineado .una total mentira.ahora esta señora dice q alinearon solo la parte delantera .en q cabeza cabe q alguien lleva el carro y te lo alineen solo una parte .dijeron q el carro estaba alineado y punto .me estafaron simple y llanamente porque si me hubieran dicho q el carro no se podia alinear,no me podian cobrar y simplemente yo me llevava mi carro a reparar .esto es mala fe y me han tomado el dinero y me tengo que gastar 200 dollares en gomas cada 3 meses .una empresa tan poderosa como Toyota tiene q reembolsar el dinero al cliente cuando el trabajo no se completa o no se ha hecho correctamente Yo exijo me reembolsen mis 125 dollares por un trabajo chapucero y de mala fe

Dec 26, 2024 -

Camilo navarro responded

Y dejeme decirle q yo con ud lamentarlo no resuelvo nada porque me cobraron 125 dollares y no me los quueren reembolsar .esto deberia darles vergüenza a una compañía q se le haga mala publicidad Por esto exijo se me devuelva mi dinero q no tengo para regalar y en honor a la verdad me enganaron y fui perjudicado pagando para una mentira chapucera q nunca deberian permitir

December 24, 2024

Valeria y Zulma, de collisions y arrendamiento de vehículos, son muy atentas, competentes, amables y dispuestas. Brindan un servicio de excelencias. Gracias por su disposición y atenciones. FELICITAC More

by pasqualinovolpicelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collissions
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Dec 26, 2024 -

Toyota of Hollywood FL responded

Pasqualino, gracias por compartir su experiencia positiva con Valeria y Zulma en Toyota of Hollywood. Nos alegra saber que ha recibido un servicio de excelencia. Felices fiestas!

December 23, 2024

Muy buena experiencia ellos tomaron el tiempo que dijeron gracias por su servicio de calidad te explican todo lo que asen perfectamente More

by manolete2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Toyota of Hollywood FL responded

Nos alegra saber que tuvo una experiencia positiva en Toyota of Hollywood. Apreciamos sus amables palabras sobre nuestro servicio de calidad y nos complace haber cumplido con sus expectativas. Gracias por elegirnos!

December 23, 2024

Everything went well the customer service was on point but needs improvement with time .i got the car back much later . More

by Bigsid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your feedback with us! We're glad to hear that the customer service at Toyota of Hollywood met your expectations, and we appreciate your patience regarding the timing. We'll work on improving this aspect for a smoother experience next time.

December 23, 2024

Excellent attention and quality of Services. Professional attention . Appointment times are respected..Vwhicle washing should be improved More

by ppazo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Toyota of Hollywood FL responded

Thank you for your feedback on the service at Toyota of Hollywood! We're glad to hear that our team provided professional attention and respected appointment times. We appreciate your suggestion regarding vehicle washing and will work on improving it. - Shawn Jones - Customer Relations Manager - (954) 893-4660

December 23, 2024

Very customer oriented and the staff listen to what concerns the customer Also very professional More

by Talicia.Mclendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew
Report | Print
Dec 26, 2024 -

Toyota of Hollywood FL responded

Talicia -it was our pleasure to assist you. Thank you from all of us here at Toyota of Hollywood!

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