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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,471 Reviews

2,471 Reviews of Toyota of Hollywood - Service Center

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December 29, 2024

Yes, I took my car to Toyota Hollywood. They gave me the best Service thank you More

by reginalddonald47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Toyota of Hollywood FL responded

Reginald, it was our pleasure to assist you. Thank you from all of us here at Toyota of Hollywood!

December 29, 2024

Sebastian Marmolejos was great, the wait was not to long.this was my second visit everyone was very friendly. More

by Mcknight1555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Sebastian and the team at Toyota of Hollywood made your visit a pleasant one! Thank you for sharing your experience, and we look forward to seeing you again in the future.

December 29, 2024

No communication, long wait, not very friendly employees, I wish it was more organized. The person who i had an appointment with was not even working in the day of the appointment More

by ABRIJBASU1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with communication and organization during your visit. We strive for better service, and it's disappointing to know we fell short this time. Please feel free to reach out so we can address these concerns directly and work towards a resolution. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 29, 2024

Takes forever to do anything. Even with an appointment. 4 hours to put a rim on a tire. 3 hours for an oil change. 6 hours to program a key More

by daniel.claims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Toyota of Hollywood FL responded

It's disappointing to hear about the delays you experienced, and I apologize for any inconvenience caused. We strive for efficiency in our services, so this feedback is concerning. Please reach out if you'd like to discuss your experience further or have any other questions or concerns. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 29, 2024

The service was good but somebody stole my mother handicap permit from the car I reported and nothing no calls from the dwaler More

by CAROLINA0510HON2006
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Toyota of Hollywood FL responded

I'm truly sorry to hear about the missing handicap permit. This is not the level of service and communication we strive for, and I apologize for any distress this has caused. Please reach out directly so we can address this matter promptly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

December 29, 2024

I came into your Service Center at 10:00am, spoke to a your, Service Advisor, prior to my car going into Service Center for repairs. I waited about 4 hours & discussed my options with your Service Adviso More

by haunpamela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that our Service Advisor and team at Toyota of Hollywood took great care of you during your visit! It's wonderful to know the process was smooth, and we're glad you enjoyed the Subway Sub coupon. Thank you for choosing us for your service needs!

December 29, 2024

Muy bueno el servicio gracias los recomiendo garantizado 100 por ciento vallan confiados no se arrepentira More

by JUANMIGUELCS1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Hollywood FL responded

Juan, gracias por recomendar a Toyota of Hollywood! Nos alegra saber que tuvo una experiencia tan positiva con nuestro servicio. Esperamos verle de nuevo pronto!

December 29, 2024

It was amazing. Shiene and Mike are the best. Service was quick and efficient and it was not pricey at all. The most honest dealership I’ve ever been. More

by Prime Zen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shiene, Mike Jones
Dec 31, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us at Toyota of Hollywood! We're delighted to hear that Shiene and Mike provided quick, efficient service. We appreciate your kind words about our dealership's honesty and affordability!

December 28, 2024

Good service à lot of people but got what I expect as Toyota garage service for me More

by Parseneault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andris
Dec 30, 2024 -

Toyota of Hollywood FL responded

Thanks for choosing Toyota of Hollywood! We are glad to hear that our team provided excellent service.

December 28, 2024

Should have told me you close 3:30pm Yes the signs we there but should have told me… No reason I had to wait 2 days to get my car.. Was very unhappy More

by RABBIKLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Toyota of Hollywood FL responded

I apologize for the inconvenience you experienced. We strive to communicate effectively and will use your feedback as we continually improve our customer service. Please feel free to reach out if there's anything further we can do to assist you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

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