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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,473 Reviews

2,473 Reviews of Toyota of Hollywood - Service Center

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January 04, 2025

Very bad experience Still waiting for parts after 4 weeks Nobody answers and nothing is moving More

by jorge40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Toyota of Hollywood FL responded

If you're willing to speak with me, I would like to learn more about your visit in order to provide all customers with a five-star experience going forward. Please consider reaching out so we can talk this through together. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 03, 2025

Muy buen servicio me han brindado en este concesionario las veces que me han atendido More

by Gerardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Toyota of Hollywood FL responded

Gracias, Gerardo, por las 5 estrellas para el equipo de Toyota of Hollywood! Lo apreciamos mucho.

January 03, 2025

This place is Too large and disorganized. It takes too long to get anything done. More

by RBricker77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Toyota of Hollywood FL responded

I'm sorry that you were left with a negative impression. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 02, 2025

The staff treats you with respect. They listens and advise you with their knowledgeable skills.. You might wait couple hour than expected but your vehicle is well taken care of. More

by losullivan1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario Salina’s and whoever the Tech is.
Jan 03, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us! We're glad to hear that our team at Toyota of Hollywood treated you with respect and took great care of your vehicle. We appreciate your patience and support!

January 02, 2025

Creo que hicieron el trabajo bien pero no me lavaron el carro muchas gracias espero la próxima vez si lo hagan More

by Yamill Encio
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Toyota of Hollywood FL responded

Yamill, gracias por compartir sus comentarios con nosotros. Lamentamos que no lavaran su carro y nos aseguraremos de mejorar en el futuro aquí en Toyota of Hollywood. Esperamos verle nuevamente! Shawn Jones - Customer Relations Manager - (954) 893-4660

January 01, 2025

After servicing my car, the two front tires needed air and the windshield water was low. More

by bonneh01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Hollywood FL responded

We apologize for any oversight that occurred during your recent service. If you'd like to bring your car back in so we can address these issues, please reach out at your earliest convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 01, 2025

Drew and his crew resolved my problem! As always with excellent customer service. Thank you! More

by Din
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Manning
Jan 02, 2025 -

Toyota of Hollywood FL responded

Thanks a bunch, from Drew and the Toyota of Hollywood Team!

January 01, 2025

I had to wait 40 minutes just to drop my car off for service when I had an appointment. The appointment I scheduled was for several issues with my new vehicle and the service person did not take the tim More

by KAYLA40
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jan 02, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our service department. We strive for efficiency and professionalism, so it's disappointing to learn we fell short during your visit. Please reach out if you'd like us to address any unresolved issues or discuss this further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 01, 2025

I observed an online special and inquired about it; however, I was informed that eligibility required a scheduled appointment. I pointed out this prerequisite wasn't explicitly mentioned online, and t More

by Flip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dario was the agent assistant manager or so he claims.
Jan 02, 2025 -

Toyota of Hollywood FL responded

I apologize for the confusion regarding our online special and any inconvenience it caused. We strive to provide clear information, so it's disappointing to hear that this wasn't your experience. Your feedback is valuable, and we'll work on ensuring all details are accurately communicated in the future. If you have further questions or concerns, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 01, 2025

Intuyo q como era día 30 de diciembre, andaban muy de prisa y el tema q quería resolver no me lo solucionaron More

by oloschun
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Toyota of Hollywood FL responded

Lamento que no hayamos podido resolver su problema. Apreciamos sus comentarios y nos gustaría ayudarle a encontrar una solución adecuada. Por favor, contáctenos cuando tenga un momento para discutir esto más a fondo. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

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