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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,476 Reviews

2,477 Reviews of Toyota of Hollywood - Service Center

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January 06, 2025

En esta oportunidad mi experiencia no fue buena, ya que llevé el auto a servicio y demoraron 6 horas para entregarlo y debo de volver nuevamente por qué no configuraron el carro que ya le habían hecho el s More

by MARIANGEL27DUQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Toyota of Hollywood FL responded

Mariangel, lamento mucho escuchar sobre la demora y el problema con la configuración de su auto. Esto no es lo que esperamos para nuestros clientes y nos disculpamos por cualquier inconveniente causado. Por favor, comuníquese conmigo para resolver este asunto a su satisfacción. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 06, 2025

They are great but they took 1 hour to give me the car when it was ready because the sales people leave other cars blocking mine, till I said something they start moving the cars. More

by JOSELYNGM.47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Toyota of Hollywood FL responded

Joselyn, thank you for your feedback. We apologize for the delay in getting your car ready and appreciate your patience. We'll work on improving our process to ensure a smoother experience next time. If there's anything else you'd like to discuss, feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 06, 2025

Deivi the best man i like this place fast and eficiente work recomiendo este dealer More

by Michel varis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Jan 06, 2025 -

Toyota of Hollywood FL responded

Gracias por la recomendación, Michel! Apreciamos las 5 estrellas para Toyota of Hollywood y para Deivi.

January 05, 2025

From start to finish great service. It was in an out and I’m definitely going back for service! More

by ETOLANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 06, 2025 -

Toyota of Hollywood FL responded

Thanks so much for your praise. We look forward to your next visit to Toyota of Hollywood!

January 05, 2025

Bandon me dio un excelente servicio, fue muy amable y resolvió todas mis dudas. Regresare a Hollywood Toyota para los próximos servicios. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Jan 06, 2025 -

Toyota of Hollywood FL responded

Laura, nos alegra saber que Bandon le brindó un excelente servicio en Toyota of Hollywood. Gracias por compartir su experiencia y esperamos verle de nuevo para sus próximos servicios.

January 05, 2025

I had an appointment with Abel, but he didn’t come in so they hooked me up with Brandon. That was the best thing that could have happened. Brandon was great. He helped me with everything. He understood my c More

by Silver125
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Silvestre
Jan 06, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with us! We're delighted to hear that Brandon provided excellent service and addressed all your concerns at Toyota of Hollywood. It's great to know you've found a reliable place for servicing, even if the car wasn't purchased here. We look forward to seeing you again!

January 05, 2025

As a reputable Toyota dealership 1-they should be very consistent with PRICES . WHEN I GOT QUOTED I GOT A FIGURE, AND WHEN THE WORK STARTED I GOT ANOTHER FIGURE. 2- NO FOLLOWUP PHONE CALLS TO SHOW THE S More

by jaberadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Receptions girls upfront
Jan 06, 2025 -

Toyota of Hollywood FL responded

Jaberadam, thank you for sharing your feedback. I'm glad to hear you're happy with the work done on your car, but I apologize for any inconsistencies in pricing and communication. We strive to improve our service and appreciate your input. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 04, 2025

The family speaker is not good you get my $1000 and get my money back More

by MISERE6676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Toyota of Hollywood FL responded

It's hard to see that you weren't satisfied with your experience. We strive to provide 5-star service and care to our customers and I apologize for missing the mark. If you are willing, I would appreciate the opportunity to learn the details of your visit so we can improve going forward. Please reach out when you have the chance. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

January 04, 2025

Daniel that is in Service is very professional, always doing an amazing job, very attentive. I will only asked for him every time my car is due for service. Highly recommended More

by Fatima17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 06, 2025 -

Toyota of Hollywood FL responded

Thank you for the glowing feedback! We're delighted to hear that Daniel has been providing exceptional service at Toyota of Hollywood. We look forward to assisting you with your future car needs!

January 04, 2025

Good service 100% satisfaction of the service good compliments I do recommend to anyone go for Toyota More

by DHARSHANA68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Singletari
Jan 06, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear about your 100% satisfaction with our service at Toyota of Hollywood! Thank you for recommending us, and we look forward to serving you in the future.

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