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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,467 Reviews

2,467 Reviews of Toyota of Hollywood - Service Center

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August 29, 2023

I’ve always taken my car for service at Toyota and the associate Drew is always polite and willing to help. More

by beautyinyou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew in the Service Dept very helpful and polite.
Aug 29, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Drew has been able to assist you with your service needs at Toyota of Hollywood. Thanks for the positive feedback and we look forward to seeing you next time!

August 25, 2023

Just bought a brand new car and came to have my first service done and what a nightmare. I walk in at 1200pm because that is the time that I made an appointment and my service guy told.me that it would b More

by kcl703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Singletery would get one star also
Aug 25, 2023 -

Toyota of Hollywood FL responded

I'm really sorry to read about your experience. It's clear we've fallen short of our commitment to providing efficient and honest service, and for that, I sincerely apologize. We would like the opportunity to make things right if you're willing—please reach out directly so we can discuss this further. Thank you, John Diaz - Service Manager - 954-893-4662

Aug 25, 2023 -

kcl703 responded

I reached out yesterday and got.no response. Message was.left on your voicemail. NO response back

August 16, 2023

It was very professional and kindness. good services shortly period of time. Car was Washing More

by salgado_placide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Neita
Aug 17, 2023 -

Toyota of Hollywood FL responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Toyota of Hollywood team. Drive safely, and we hope to see you back again down the road!

August 12, 2023

Great Service, I got the car in less than two hours. Rich was very attentive. More

by raquellamorthi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Toyota of Hollywood FL responded

Thanks for the great feedback. We are glad to hear that Rich got you back on the road quickly. The Toyota of Hollywood team appreciates your support!

August 09, 2023

Courteous ,professional, timely and people friendly. Convenient facilities .Managers are accessible. Very clean waiting area. More

by Mistaht35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mia
Aug 09, 2023 -

Toyota of Hollywood FL responded

Thanks for highlighting our team's professionalism and the cleanliness of our facilities here at Toyota of Hollywood. We're glad you found your visit convenient and enjoyable!

August 07, 2023

Been here since 9:30 in the morning it's 1:30 in the afternoon and nobody has even looked at my car yet, supposed to be a regular oil change lol. Nissan and Volkswagen are better at servicing their clie More

by Felix.Rosa818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The whole service department needs an evaluation.
Aug 07, 2023 -

Toyota of Hollywood FL responded

Felix, I'm sorry to read about your long wait for an oil change. We strive to deliver timely service and we understand how frustrating delays like this can be. We appreciate your feedback as it helps us make improvements to our efficiency. If there's anything else we can do for you, please reach out. Thank you, John Diaz - Service Manager - 954-893-4662

August 03, 2023

I enjoyed the effort in the hard work that was put in keeping me informed what was going on was very important to me More

by bobbymosley63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 04, 2023 -

Toyota of Hollywood FL responded

Bobby, we're glad to know you appreciated the effort and communication from our team at Toyota of Hollywood. Thanks for sharing your experience!

July 31, 2023

Came here for car service. The price we discussed in the beginning was completely different from what came out in the end. Be careful and ask them for price for services on eve More

by TMarciv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arian Mazumder
Aug 01, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your experience. Transparency is a key part of our service and it's concerning that you felt this was not the case during your visit. We'd like to look into this further for you - please reach out at your earliest convenience so we can discuss what happened in more detail. Thank you, John Diaz - Service Manager - 954-893-4662

July 27, 2023

Quede satisfecho con el servicio y con la trabajadora que me atendió. Fue amable y nos explicó paciente. More

by diazraquel1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andris Prado
Jul 27, 2023 -

Toyota of Hollywood FL responded

Gracias por la reseña! Apreciamos las palabras amables acerca de Toyota of Hollywood y esperamos volver a verle en el futuro!

July 16, 2023

I can always depend on the workers of Toyota of Hollywood to do a job in a timely manner. Excellent job 👍 More

by Pearlina Howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
Jul 17, 2023 -

Toyota of Hollywood FL responded

When a customer says words like this, we know we're doing our jobs right at Toyota of Hollywood! Thanks for the glowing review, Pearlina. We look forward to working with you again next time!

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