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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,470 Reviews

2,470 Reviews of Toyota of Hollywood - Service Center

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September 12, 2023

To start Isaac must have been having a really bad day his customer service skills was very unprofessional I didn’t deserve the way he handled me after waiting in line from him having a extra long personal co More

by EJAMES143@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Thompson
Sep 13, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your recent experience with us. It's not the level of service we aim for and I apologize if you felt disrespected in any way. We take this feedback seriously, as it helps us improve our customer interactions moving forward. If you're open to discussing this further, please reach out directly so we can address your concerns properly and ensure a better experience next time around. Thank you, John Diaz - Service Manager - 954-893-4662

September 12, 2023

No l costo del servicio fue muy caro, pienso que por eso la gente busca opciones en otros talleres; también pienso que por ser mujer abusan de nuestra ignorancia More

by MCVV1704
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Toyota of Hollywood FL responded

Nos esforzamos por ofrecer precios justos y un servicio transparente para todos nuestros clientes, y lamentamos que haber dejado una mala impresión. Me gustaría tener la oportunidad de hablar con usted sobre su experiencia y ver cómo podemos mejorarla. Por favor, póngase en contacto conmigo cuando pueda. Gracias, John Diaz - Service Manager - 954-893-4662

September 12, 2023

My dealings with service center’s Lacy were straight forward and pleasant! She was extremely informative and helpful. I knew just what to expect thanks to her! More

by SKGOTCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Toyota of Hollywood FL responded

We're glad to know that your experience with Lacy at our service center was informative and pleasant! We always aim for transparency in all of our dealings. Thanks for choosing Toyota of Hollywood, we appreciate the feedback!

September 12, 2023

Very efficient service at the reception desk. And messaged us about all the work needed. More

by FERNANDE_BOISCLAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Toyota of Hollywood FL responded

Fernande, thank you for commending the Toyota of Hollywood team for their great communication! We appreciate your five-star review and look forward to assisting you down the road.

September 11, 2023

I was dissatisfied with the phone service. What should have taken a few days took me 2 weeks to get the job done because of a lack of communication and understanding. More

by BARBARAJT67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew
Sep 11, 2023 -

Toyota of Hollywood FL responded

We're sorry to learn about your experience with our phone service. We aim for clear communication and efficiency, so we'll take this feedback on board as an opportunity to improve. Thank you for bringing it up, and if there is anything more we can do to assist you, please contact me directly. Best, John Diaz - Service Manager - 954-893-4662

September 11, 2023

Great service and great people . Very friendly honest people. No wait time. And they finish fast. More

by pattersonkelly91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Toyota of Hollywood FL responded

We are honored to receive your support of Toyota of Hollywood. Thank you and keep us in mind for any future needs!

September 11, 2023

I walked in on a Sunday because my check engine light came on and Lenny got me in and out and I didn’t even have an appointment. Thank u lenny More

by Josephdjenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny
Sep 11, 2023 -

Toyota of Hollywood FL responded

Joseph, it's great to know that Lenny was able to assist you promptly at Toyota of Hollywood. We're here for your automotive needs anytime!

September 10, 2023

I went in for an oil change and was told that the cost was $300 because the car needed filters, tire rotation and inspection. I agreed. While waiting for the car, I was told that car needed a brake clean More

by Rvasconez64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about the confusion and inconvenience you experienced during your recent visit. We strive for transparency in all our services, so it's concerning that we've left a different impression here. I'd like to personally look into this matter further and ensure any necessary corrections are made promptly. Please reach out at your earliest convenience so we can address these issues directly - Thank you, John Diaz - Service Manager - 954-893-4662

September 10, 2023

Brandon was excellent! Great communication in helping me to understand what was wrong, and what needed to be done. More

by ksmit178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Brandon provided excellent service and clear communication at Toyota of Hollywood. Thanks for sharing your experience with us!

September 10, 2023

The best dealer in Miami . The mechanic are the best and Neida Brizuela the most kind person and excellent More

by KARETVIDAL234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Toyota of Hollywood FL responded

We're delighted to know you had a great experience at Toyota of Hollywood! Your kind words about our team and Neida are much appreciated. Thanks for trusting us to get the job done!

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