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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,467 Reviews

2,467 Reviews of Toyota of Hollywood - Service Center

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November 29, 2023

Oil change appointment sat 1300 service man say you must wait 3:00 hrs for you service. Something usual e 20 min incredible More

by JE.PRIVATE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your recent experience with us. We understand that time is valuable and we strive for efficient service, so it's disappointing to learn of the wait you experienced during your appointment. I'd like to discuss this further and see how we can make things right - please feel free to reach out at any time. Thank you, John Diaz - Service Manager - 954-893-4662

November 29, 2023

Ya expliqué lo q pasó con la batería mi auto el pasado sábado no tienen remplazo no me dan carro de renta y tuve q pagar una batería para poder tal trabajo e una falta de respeto y servicio More

by humbertobocanegra49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Toyota of Hollywood FL responded

Humberto, lamento mucho escuchar sobre los problemas que tuvo con la batería de su auto y el servicio recibido. Nos tomamos muy en serio sus comentarios y me gustaría hablar con usted para poder ayudarle. Por favor, póngase en contacto conmigo cuando pueda. Gracias, John Diaz - Service Manager - 954-893-4662

November 29, 2023

Dealing with Toyota Hollywood has been fantastic. They provide excellent service, and it’s a pleasure being their customer. More

by Jheng709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prince Chen D, Isa
Nov 29, 2023 -

Toyota of Hollywood FL responded

We're delighted to know you had a fantastic experience with us at Toyota of Hollywood. Thanks for being our valued customer!

November 29, 2023

La atención fue oportuna en efectivo estoy confiado en su trabajo y eso da mucha tranquilidad More

by alexaviles1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elena Ramirez
Nov 29, 2023 -

Toyota of Hollywood FL responded

Alexa, nos alegra saber que ha recibido una atención de excelente calidad por parte de nuestro equipo en Toyota of Hollywood. Esperamos tener la oportunidad de servirle de nuevo!

November 28, 2023

Everyone there is very courteous and always willing to listen and help estimated waiting time was pretty accurate More

by carlosandada
Workmanship
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neida Brizuela&Adin in finance &Arron Cortez
Nov 28, 2023 -

Toyota of Hollywood FL responded

Carlos, we're glad to know that our team at Toyota of Hollywood was able to provide you with an accurate and helpful service. Thanks for sharing your experience!

November 28, 2023

Lacey DeRose was incredible with her service, not only did she handle my service experience for efficiently, but she explained what was happening with the car and what I needed to do next. It didn’t feel More

by JOELMOJICA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Marmolejos
Nov 28, 2023 -

Toyota of Hollywood FL responded

Joel, we're delighted to know that Lacey provided you with such efficient and informative service at Toyota of Hollywood. We appreciate your kind words and will definitely pass them along!

November 28, 2023

Pricing, good technician and good service over all . Will use again in near future. Thank you. More

by APONGPAEW77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Toyota of Hollywood FL responded

This review is music to our ears! Thank you for choosing Toyota of Hollywood and for sharing your experience. We look forward to working with you next time!

November 28, 2023

Good and easy way to do the work to my car excellent service congratulations keep up the good job! More

by LEOPOLDOVIERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service attendant
Nov 28, 2023 -

Toyota of Hollywood FL responded

Nothing better than hearing the Toyota of Hollywood team delivered an excellent service experience! Thanks for sharing and leaving us a five-star review.

November 27, 2023

The service was great, the waiting room was clean, plentily of space, the staff was so friendly. More

by arementa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
Nov 27, 2023 -

Toyota of Hollywood FL responded

Here at Toyota of Hollywood, we are always thankful for positive feedback from our customers. Thank you!

Nov 27, 2023 -

arementa responded

I'm very happy that I came. Service was great. I will be returning back for service on my SUV

November 27, 2023

I would have given a 5 star but when my car was ready they could not open the lock box to get my key out for me to leave so I had to stay there until they fixed it. Otherwise, Isaiah made my experience More

by BRENDA.SCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Toyota of Hollywood FL responded

Brenda, we appreciate your feedback and apologize for the inconvenience with the lockbox. Despite this hiccup, it's wonderful to know that Isaiah was able to assist you promptly and make your experience more pleasant at Toyota of Hollywood. Thank you for recommending us — we look forward to serving you again!

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