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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,467 Reviews
Call Service Center (844) 888-0753

2,467 Reviews of Toyota of Hollywood - Service Center

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December 02, 2023

All of them do a great job! ! The teamwork is amazing and they stick to their words:) More

by NORIEGA1831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Toyota of Hollywood FL responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Toyota of Hollywood team. Drive safely, and we hope to see you again down the road!

December 01, 2023

Comfortable waiting area which is good because I was there for five hours! J C Reyes is very accommodating. Make sure you keep him. After an hour plus I took a walk outside and sat for awhile. I More

by dleggieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J C Reyes is great. Easy to work with.
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Dec 01, 2023 -

Toyota of Hollywood FL responded

We appreciate your patience during your recent visit and apologize for the longer-than-expected wait time. It's great to know that J C was accommodating, but we're sorry if there seemed to be a delay in starting work on your car. We'd like the opportunity to discuss this further with you so we can improve our service moving forward. Please reach out at your earliest convenience - Thank you, John Diaz - Service Manager - 954-893-4662

December 01, 2023

Courteous and professional service dept. Clean and specious wait area.could be faster wait time,but still acceptable More

by elimiami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback on our service department and waiting area at Toyota of Hollywood. We're always looking for ways to improve, so thank you for noting the wait time.

December 01, 2023

Lenny is Awesome and does a Great Jub Jesus also did an Awesome job with air and everything else with the car More

by ALANMIAMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus and Lenny
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Dec 04, 2023 -

Toyota of Hollywood FL responded

Alan, we're glad to know that Lenny and Jesus did an awesome job for you at Toyota of Hollywood. Thanks for your positive feedback!

November 30, 2023

Very organized, clean and respectful. The customer service is excellent. I won't take my car any where else than Hollywood More

by JBRICE022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Toyota of Hollywood FL responded

We're delighted to know you had such a positive experience at Toyota of Hollywood! Your trust and loyalty to us is greatly appreciated. We look forward to assisting you in the future! safe travels until then!

November 30, 2023

tuve una experiensa muy pero muy mala con el servicio de ustedes preincipalmente con el vendedor que me vendio el carro More

by JYDPEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Toyota of Hollywood FL responded

Lamento mucho escuchar sobre su experiencia.. Nos esforzamos por proporcionar un servicio excepcional a todos nuestros clientes y parece que no cumplimos con nuestras expectativas en esta ocasión. Me gustaría tener la oportunidad de hablar con usted para entender mejor lo sucedido y buscar una solución adecuada. Por favor, póngase en contacto cuando pueda. Gracias, John Diaz - Service Manager - 954-893-4662

November 30, 2023

Removieron la tapa el envase d eagua del radiador y no la pusoeron de vuelta More

by Annette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
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Nov 30, 2023 -

Toyota of Hollywood FL responded

Annette, pido disculpas por el descuido con su vehículo. Estaría encantado de hablar con usted para ver qué más puedo hacer para ayudar a solucionar este problema. Si está dispuesto, comuníquese conmigo directamente. Gracias, John Diaz - Service Manager - 954-893-4662

November 30, 2023

I went there they make me waist my time for nothing I was arriving at 1 :00 pm I left after 5: 00 pm I went back home with same problem my car have More

by BERNADEMOSILME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Toyota of Hollywood FL responded

I'm really sorry to learn about your experience. It's certainly not our intention to waste anyone's time and we aim for efficient service. We'd like the opportunity to rectify this situation and ensure that any issues with your car are resolved properly. Please reach out to me at any time. Thank you, John Diaz - Service Manager - 954-893-4662

November 29, 2023

Buenas tardes, muchas gracias por su excelente servicio y calidad, lo recomiendo y seguiré viniendo More

by MARCIREE_ASCANIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Toyota of Hollywood FL responded

Muchas gracias a usted, Marcire, por tomarse el tiempo de dejarnos una reseña positiva. En Toyota of Hollywood estamos aquí para servirle. Que tenga un buen día!

November 29, 2023

every time it’s a great experience Andris is very valuable to your organization 10 stars if possible More

by STEVEN82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andris
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Nov 29, 2023 -

Toyota of Hollywood FL responded

Thanks for the five-star review, Steven! Andris is certainly an asset to the Toyota of Hollywood team and we'll be sure to pass this feedback along. Until next time!

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