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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,467 Reviews

2,467 Reviews of Toyota of Hollywood - Service Center

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December 15, 2023

Andris Prado was absolutely wonderful. She went over & beyond to help us with our car problem. Thank you! More

by MLMILTENBERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andris Prado
Dec 15, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Andris Prado was able to assist you with your car issue at Toyota of Hollywood. Thanks for sharing this positive feedback!

December 15, 2023

I had an appointment for 5K service, at 9:30 am and I left at 1:00 pm. It took to much time to do the service and they didn’t even change my car’s oil. I had to wait for 3 and a half hours. It took t More

by jesuspinto53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Toyota of Hollywood FL responded

Jesus, I'm sorry to read about your recent service experience. We aim for efficiency and it seems we fell short during your visit. Your feedback is valuable in helping us improve our services and timing. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Said Alkhalaf - General Sales Manager - 954-893-4608

December 14, 2023

Professional prompt courtesy attentive to what you are in need of and check your overall needs More

by HELEN32410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Mettis
Dec 15, 2023 -

Toyota of Hollywood FL responded

Thank you for choosing Toyota of Hollywood, Helen. We appreciate your support and are here to help with any of your future service needs.

December 14, 2023

The experience was good. There was a long wait though. It took 2 and a half hours for the car to be serviced More

by KEZIABROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Toyota of Hollywood FL responded

Kezia, we appreciate your patience during the service process at Toyota of Hollywood. We're always looking for ways to improve and will take note of your feedback about wait times. Thanks for sharing!

December 14, 2023

Good service. The car wash and drive home was appreciated. That's all I want to say. More

by AROSEN3087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Toyota of Hollywood FL responded

There is nothing better than a great review. Thanks for giving Toyota of Hollywood your business!

December 14, 2023

Always very professional , Will call when the car is ready and always have a nice car wash More

by FLOYDNENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Manning
Dec 14, 2023 -

Toyota of Hollywood FL responded

Thank you for your trust in the Toyota of Hollywood team. It is our pleasure to assist you with all of your service needs!

December 13, 2023

I’ve been to this dealership for routine service a few times. Always top notch and organized. More

by CANEFAN3961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Toyota of Hollywood FL responded

Thank you for taking a moment to leave Toyota of Hollywood a five-star review! We are glad to hear you have been satisfied with our top-notch service team.

December 13, 2023

I was quoted 2 hours for an oil change and I made it known that I would be waiting. At 2 hours I followed up. Finally at a little over three hours I was told they just needed to run it through the car w More

by james.powelliv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your recent experience. We strive for efficiency in our services and it's clear we missed the mark during your visit. I will be sure to discuss your feedback with my team to ensure we are providing timely care. If there is anything else you'd like to share, please don't hesitate to reach out. Thank you, John Diaz - Service Manager - 954-893-4662

December 13, 2023

Ok 👌 My first time. The waiting time took a while which I understood because of the multitude of recalls. More

by CHANDRA.CHINKOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Toyota of Hollywood FL responded

Chandra, thanks for your understanding regarding the wait time due to recalls. We appreciate you choosing Toyota of Hollywood and hope to serve you even better next time!

December 13, 2023

Service is always great when I go in there. Always on time and done correctly. Lacey always takes great care of me and explains everything. The GM, Herbie also checks to make sure everything is More

by GEOFFERSKINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that our team, especially Lacey and Herbie, consistently provide you with great service at Toyota of Hollywood. Your recommendation means a lot to us! Thanks for sharing your experience!

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