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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,467 Reviews

2,467 Reviews of Toyota of Hollywood - Service Center

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December 19, 2023

Very friendly service advisors. The staff that greets you outside and brings your car when service is complete is very rude however. More

by sublime954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback. It's great to know our service advisors at Toyota of Hollywood were friendly, but we're sorry to learn that the rest of your experience left something to be desired. We'll certainly look into this and work on improving. Thanks for sharing and please let us know if you need anything else. Best, John Diaz - Service Manager - 954-893-4662

December 19, 2023

4 hours for tire rotation. The miles' sticker was missing. The scanner still with keys. More

by MILEYBIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Toyota of Hollywood FL responded

Thank you for posting feedback about your recent experience. I'm sorry that it didn't meet our five-star standards and I want to make things right for you. I will look for your contact information, but please contact me so we can discuss this together. Best, John Diaz - Service Manager 954-893-4662

December 19, 2023

Badbad to long waiting,car wash horrible no professional service no good, everything no good More

by lobuegustavo41
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Toyota of Hollywood FL responded

I'm sincerely sorry that your experience fell short of our 5-star standards. We will take note of your feedback in our continual efforts to improve our services, and if you'd like to discuss your concerns in greater detail, I encourage you to give me a call. Thank you, John Diaz - Service Manager - 954-893-4662

December 18, 2023

Buen servicio muy amable la de servicio que me atendió auque espere 3 hora para el servicio del vehículo More

by lagv1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Toyota of Hollywood FL responded

Gracias por su paciencia y por tomarse el tiempo para dejar una reseña. Nos alegra saber que recibió un buen servicio en Toyota of Hollywood, a pesar de la espera. Esperamos verle pronto!

December 18, 2023

I booked an appointment at 0815 for an oil change and tire rotation. I was told the wait time was 2-3 hours. However, my car wasn’t finished until almost 2pm. More

by luzedyocasio8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon- Advisor
Dec 18, 2023 -

Toyota of Hollywood FL responded

I'm sorry to learn about the delay you experienced during your recent service appointment. I understand how valuable your time is and I apologize for any inconvenience caused by this extended wait. Your feedback helps us improve, so thank you for bringing this to our attention. If there's anything more you'd like to discuss or if I can assist further, please reach out directly to me. Thank you, John Diaz - Service Manager - 954-893-4662

December 18, 2023

Always get top service from Drew who really knows my Camry's history.! Thank you More

by dfield38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Toyota of Hollywood FL responded

Thank you for trusting Drew and the Toyota of Hollywood team with your Toyota Camry! We love to hear you always have a stellar experience. See you next time!

December 17, 2023

I was taken in fast with no appointment, they contacted me to see if i wanted other services done, my vehicle was finished in a timely fashion no complaints from me More

by ASSLEEQAYLEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had a smooth and efficient experience at Toyota of Hollywood. We always aim for prompt service! Thanks for your feedback.

December 17, 2023

Great service, just a very long wait, but JC always takes care of my car More

by jackie.greenhut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC Reyes
Dec 18, 2023 -

Toyota of Hollywood FL responded

Jackie, thank you for reviewing Toyota of Hollywood! We will pass along your appreciation to our team. Take care!

December 17, 2023

Isaiah Olajoyegbe was very pleasant and understanding. Help me to understand what was happening with my vehicle and how to fix the problem. More

by marquettesamuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Olajoyegbe
Dec 18, 2023 -

Toyota of Hollywood FL responded

We're glad to know that Isaiah was able to assist you with your vehicle concerns at Toyota of Hollywood. Understanding the issue is half the battle, and we're happy he could help! Thanks for sharing your experience.

December 17, 2023

Easy drop off for service. Good communication on status from service staff. Lacey is great to work with. More

by drgloeckner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Derose
Dec 18, 2023 -

Toyota of Hollywood FL responded

Thanks for the positive feedback! We're glad to know that Lacey and our service team at Toyota of Hollywood made your experience a smooth one.

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