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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,469 Reviews

2,469 Reviews of Toyota of Hollywood - Service Center

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December 24, 2023

Amazing service and was able to complete my service within a timely fashion to ensure everything was excellent. More

by gonzalezbrandonedu1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Toyota of Hollywood FL responded

We're glad to know you found our service at Toyota of Hollywood excellent and timely. Thanks for the positive feedback!

December 23, 2023

Wow! I was going to drop off my car to be serviced the next day. However, he said they could take it right in! So in one and a half hours I was on my wa More

by JOFAIN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David was so friendly!
Dec 26, 2023 -

Toyota of Hollywood FL responded

We're delighted to know that our team at Toyota of Hollywood was able to service your car promptly and get you back on the road in no time. We hope this added a little extra cheer to your holiday season!

December 23, 2023

Thank you to Hollywood Toyota to do our oil change Service perfect People cane very professional Atmosphere grandiose clean and accessible Service very good customer service number one In one word More

by BETTY3611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva and Daniel(Dany)
Dec 24, 2023 -

Toyota of Hollywood FL responded

Joachim and Betty, we're delighted to know that you had such a great experience working with David, Dany, and our team at Toyota of Hollywood! We appreciate your business and look forward to seeing you again for another top-notch oil change and service in the future. Enjoy those smooth rides ahead!

December 22, 2023

Aaron was good! It was my first time. The girls outside made process easy of each step. More

by FELICIATJENKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron
Dec 24, 2023 -

Toyota of Hollywood FL responded

We're happy to working with Aaron and the team was a breeze, Felicia! We appreciate your business and hope to see you again at Toyota of Hollywood. Safe travels!

December 22, 2023

Waited over 3 hours for a 15 minute installation time for a part. Had an appointment. Had to contact the service advisor several times who misinformed me that the car was in the service area being worked on, More

by ddkelly0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Toyota of Hollywood FL responded

I am sorry to hear about your experience. Waiting for a service that takes longer than expected can be frustrating, particularly when there are communication issues. We always try to provide efficient and respectful service, so it's disappointing to know that we didn't meet your expectations during your visit. I would like to have the chance to make things right, so please don't hesitate to reach out to me at your earliest convenience. Thank you, John Diaz - Service Manager - 954-893-4662.

December 22, 2023

Great service thank you very much. Danny Metts was very helpfully. See you for the next service More

by Pablomr057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Metts
Dec 23, 2023 -

Toyota of Hollywood FL responded

Thanks for choosing Toyota of Hollywood, Pablo! We'll make sure your kind words reach Danny. See you next time!

December 22, 2023

I have been using Dan Metts for at least 10 years, he has always been very helpful and taken care of me very professionally,. He is a big asset to Toyota and should be an example to others. More

by wiggie415
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Dan has been providing you with excellent service for over a decade at Toyota of Hollywood. We agree, he's indeed an asset! Thanks for your continued support and the great review.

December 21, 2023

Muy mal servicio, primer ves en tantos años de ser clienta. Me cobraron como 600$ por la renta del carro cuando tenian mi carro highlander 2023 en revision q no es mi problema q tenga un defecto. Y More

by MANDYJOSSI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Toyota of Hollywood FL responded

Mandy, lamento mucho escuchar sobre su experiencia. No es el nivel de servicio que nos esforzamos por brindar y entiendo sus frustraciones con la comunicación y los cargos inesperados. Nuestro objetivo es ofrecer una transacción transparente y eficiente y es muy preocupante saber que mi equipo dejó la impresión equivocada. Nos aseguraremos de utilizar estos comentarios para mejorar nuestras prácticas en el futuro, pero si hay algo más que podamos hacer para ayudarle, no dude en comunicarse conmigo. Gracias, John Diaz - Service Manager - 954-893-4662.

December 21, 2023

Service rep was not very nice! It was as if he was doing me a favor! More

by 954FREDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Toyota of Hollywood FL responded

We strive to deliver the best service for our customers, and it is disappointing to hear that we missed that mark. If you're willing to give us another chance, I want to see what I can do to earn back your business. Please reach out to me when you have a moment. Thank you, John Diaz - Service Manager 954-893-4662

December 21, 2023

Excellent customer service of Danny in the front desk. I would wish receive my car dry next time (it was wet). More

by LUISFGVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback and are glad to know Danny provided excellent service at Toyota of Hollywood, Luis. We'll make sure your car is dry for you next time!

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