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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,469 Reviews

2,470 Reviews of Toyota of Hollywood - Service Center

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January 02, 2024

Just moved to Hollywood area, I had a great experience here at my new Toyota dealership. I would love some new maintenance coupons sent to my email, thanks! More

by JENNIFER.DIAZ815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Toyota of Hollywood FL responded

Jennifer, we're so glad to have you in the Hollywood area and that your experience at our dealership was a great one! Thanks for choosing Toyota of Hollywood - keep an eye out for those coupons!

January 01, 2024

Regular service is always including oil change, but for the second time after a couple of days the alert for oil change is on More

by AKIIILE
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Toyota of Hollywood FL responded

We appreciate your feedback and apologize for the inconvenience. Our team at Toyota of Hollywood is committed to providing top-notch service, so we'll look into this issue with oil change alerts. Thanks for bringing it to our attention!

January 01, 2024

Always great customer service! My concerns and questions are always answered and the communication with Danny Metts is always there. I know my car is in good hands. More

by YWILLIAMS70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Metts
Jan 02, 2024 -

Toyota of Hollywood FL responded

We're so glad to know you've had great experiences with Danny and our team! Thanks for trusting Toyota of Hollywood with your car's needs. We appreciate the positive feedback!

January 01, 2024

Customer service needs work in the area where you drop off and pick up your car. More

by CHAMPAIN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Toyota of Hollywood FL responded

Thank you for bringing your negative experience to our attention. I will share this with my team so we can strive to improve our service, but in the meantime, would you please consider reaching out to me directly so I can have some more information about your visit? Thank you, John Diaz - Service Manager - 954-893-4662

January 01, 2024

Una muy buena atención a pesar de no tener cita siempre informando cómo iba el proceso del mantenimiento del auto More

by TUCUPITA25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia con nosotros en Toyota of Hollywood! Nos alegra saber que estuvo satisfecho con nuestro servicio y comunicación durante el mantenimiento de su auto. Esperamos verle pronto!

December 31, 2023

Just trade in my car for a van went there for a wash they told me only if I do service I could get a wash that is so not nice because alot of time I go there for service I hve to ask them to wash it there cu More

by NADINEBLAKE330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Toyota of Hollywood FL responded

Nadine, I'm sorry for the inconvenience. We hope to consistently provide our customers with top-notch service, however, it seems we've not always lived up to that expectation in your experience. Rest assured that I'll be sharing your feedback with our team to improve our work moving forward and ensure that your vehicle receives its car wash after your next service visit. If you'd like to discuss this further or have any other concerns to share, please feel free to reach me using the number I've included below. Thank you, John Diaz - Service Manager 954-893-4662

December 31, 2023

Lenny showed integrity in our discussion of the tires and other needs of my car. In not trying to hype unnecessary repairs/replacements, he established trust. More

by spieroj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Mirkin
Jan 02, 2024 -

Toyota of Hollywood FL responded

We're glad to know that Lenny was able to provide you with honest and trustworthy service here at Toyota of Hollywood. We appreciate your feedback, thank you!

December 31, 2023

I had a very pleasant and helpful service experience. I had an emergency repair on a holiday Saturday afternoon, and I was back on the road in less than 2 hours! Thanks! More

by MNEPRINCESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts
Jan 02, 2024 -

Toyota of Hollywood FL responded

We're so glad to know that our team at Toyota of Hollywood was able to assist you efficiently, especially during an emergency situation. Thanks for sharing your positive experience! Safe travels ahead!

December 31, 2023

Very courteous and helpful in every way. Very timely on every occasion. Very accommodating environment. More

by abdoolrazak52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Toyota of Hollywood FL responded

We appreciate your feedback! It's great to know our team at Toyota of Hollywood provided you with courteous and timely service. We're here for any future needs, thanks again!

December 30, 2023

I had an early morning appointment for my 15000 mile checkup. My service advisor was Danny Metts. My only complaint is that even with my appointment, I still waited 3 hours. I find that ridiculous. More

by SHANECARPER123
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Metts
Jan 02, 2024 -

Toyota of Hollywood FL responded

We appreciate your feedback and apologize for the longer-than-expected wait time during your recent visit. We're always working to improve our service efficiency at Toyota of Hollywood, so we'll definitely take this into account. Thanks for trusting us to get the job done!

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