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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,468 Reviews
Call Service Center (844) 888-0753

2,468 Reviews of Toyota of Hollywood - Service Center

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January 04, 2024

My service advisor Isaiah is very courteous and respectful!Wait time is way too long! More

by FAITHANDHOPE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saed in finance department is a very respectful, kind person to speak with! He always does his best whenever I’m at the dealership, trying to help me out.
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Jan 05, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing this appreciation for Isaiah and for choosing Toyota of Hollywood! We do apologize for any delay in the wait — it's never our intention to inconvenience our customers and we'll keep this in mind as we work to improve our efficiency. If there's anything else you'd like to add, please feel free to reach out. Thank you! John Diaz - Service Manager - 954-893-4662

January 04, 2024

Sebastian like always has an excellent costumer service, very happy with my last experience in TOH. More

by areyesla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Toyota of Hollywood FL responded

Thank you for choosing Toyota of Hollywood, Areyesla! We love to hear Sebastian always takes great care of you and look forward to assisting you in the future.

January 03, 2024

La atención al público deja mucho que desear , el personal , la persona que me atendió , nada agradable More

by TONETE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Toyota of Hollywood FL responded

Lamentamos mucho que su experiencia con nosotros no haya sido la mejor. Nos esforzamos por brindar un servicio de alta calidad y amigable, así que nos preocupa saber que esto no se reflejó durante su visita. Me gustaría tener la oportunidad de hablar con usted directamente para entender más sobre lo sucedido y buscar una solución adecuada. Por favor, póngase en contacto cuando pueda. Gracias, John Diaz - Service Manager - 954-893-4662

January 03, 2024

Dan Metts is great, professional and makes it easy to get car serviced. He is a Asset to Toyota of Hollywood More

by DRMARLIN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Toyota of Hollywood FL responded

Thanks for taking the time to recognize Dan's efforts! The team at Toyota of Hollywood looks forward to your next service - drive safely!

January 03, 2024

Always a great experience. Car was ready quicker than expected. Isaiah is always professional, friendly, and knowledgeable. More

by SWILL201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah
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Jan 03, 2024 -

Toyota of Hollywood FL responded

We're glad to know your experiences at Toyota of Hollywood have been positive and that Isaiah welcomed you back with excellent service. Thanks for the review — we appreciate it!

January 03, 2024

Your customer service team is fantastic and so pleasant. Thank you very much. FangYing & Christopher Johnson More

by FANGYINGZHENG8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Toyota of Hollywood FL responded

We're glad to know that our customer service team at Toyota of Hollywood made a positive impression. Thanks for the kind words and support!

January 02, 2024

Just moved to Hollywood area, I had a great experience here at my new Toyota dealership. I would love some new maintenance coupons sent to my email, thanks! More

by JENNIFER.DIAZ815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Toyota of Hollywood FL responded

Jennifer, we're so glad to have you in the Hollywood area and that your experience at our dealership was a great one! Thanks for choosing Toyota of Hollywood - keep an eye out for those coupons!

January 02, 2024

The Service was quick and rep was super helpful and informative. I also loved that the wait wait time was short More

by hezekiah.winfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Toyota of Hollywood FL responded

Hezekiah, we're glad to know you found our service at Toyota of Hollywood quick and helpful. Thanks for your feedback!

January 02, 2024

I had a shorter wait time than anticipated without an appointment. I had a smooth process More

by NAHIL.CARRANZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny
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Jan 02, 2024 -

Toyota of Hollywood FL responded

Thank you for the review, Nahil! We appreciate your business and hope to see you again at Toyota of Hollywood. Safe travels!

January 01, 2024

Customer service needs work in the area where you drop off and pick up your car. More

by CHAMPAIN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Toyota of Hollywood FL responded

Thank you for bringing your negative experience to our attention. I will share this with my team so we can strive to improve our service, but in the meantime, would you please consider reaching out to me directly so I can have some more information about your visit? Thank you, John Diaz - Service Manager - 954-893-4662

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