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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,467 Reviews

2,467 Reviews of Toyota of Hollywood - Service Center

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January 20, 2024

Was never notified when my service on my vehicle was done, I had to call to verify. More

by jorcheal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Toyota of Hollywood FL responded

Jorcheal, I am very sorry for any lack of communication from our team regarding when your vehicle was completed. I will ensure to share this feedback internally to help us improve our services moving forward. If there is anything else I can do for you, please reach out. Thank you, John Diaz - Service Manager - 954-893-4662

January 20, 2024

Service was a lot better, but the time is way too long, my appointment was at 8:30, got the car back at 12:30 (4 hours). More

by tollo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Toyota of Hollywood FL responded

We appreciate your feedback and patience during your recent visit to Toyota of Hollywood. We're always working on improving our service times, so we'll take this into account for future improvements. Thanks again!

January 19, 2024

Everything was ok, the attention was good and on time. It was a good costumer services. More

by carloswgomezmotta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Toyota of Hollywood FL responded

Thank you for leaving Toyota of Hollywood a five-star review! We are happy to hear our customer service was on point.

January 19, 2024

Good and fast . All the time job is perfect and people are welcome to you company More

by kristinas7919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Toyota of Hollywood FL responded

Thanks so much for the five-star review of Toyota of Hollywood! Your positive feedback made our day.

January 19, 2024

Esta sede de Toyota siempre ha sido mi punto de compra y servicio desde hace 7 años, Desde que me atiende Sebastian Marmolejos todo ha sido mucho mejor! Excelente servicio! More

by AMGOMEZFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Marmolejos
Jan 22, 2024 -

Toyota of Hollywood FL responded

Gracias por seguir eligiendo a Toyota of Hollywood durante los últimos 7 años! Nos alegra saber que Sebastian ha hecho su experiencia aún mejor. Apreciamos mucho sus comentarios positivos!

January 19, 2024

Juan Reyes was professional and attentive. He explained what needed to get done and how much each of the repairs would be. The service department reception area is very clean. Everyone is very More

by rosina55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Reyes
Jan 22, 2024 -

Toyota of Hollywood FL responded

Rosina, we're delighted to know that Juan and our team at Toyota of Hollywood provided you with professional and attentive service. We appreciate your feedback on the cleanliness of our reception area as well!

January 19, 2024

Llegue por un problema de dirección y me dijeron que el coche no tiene nada More

by LAYON31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Toyota of Hollywood FL responded

Lamento mucho leer que no está satisfecho con su experiencia, ya que su satisfacción es nuestra mayor prioridad. Si le gustaría discutir más detalles de su visita conmigo, siéntase libre en contactarme directamente para poder ayudarle. Gracias, John Diaz - Service Manager - 954-893-4662

January 19, 2024

Dan Metts provided excellence customer service and consistently delivered quality attention with professionalism at all times. More

by pamelavandiver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Metts, Dan
Jan 19, 2024 -

Toyota of Hollywood FL responded

Pamela, it's great to know that Dan Metts was able to provide you with such excellent service at Toyota of Hollywood. We appreciate your feedback and hope you'll reach out if there's anything else we can do for you!

January 18, 2024

I was impressed with the cleanliness of the facility and was not forced into any unnecessary services and they gave me a ride to work no problem. More

by NICK@DVSLEDSYSTEMS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Toyota of Hollywood FL responded

We're glad to know you appreciated the cleanliness of our facility and found our services satisfactory here at Toyota of Hollywood, Nick. We always aim for a hassle-free experience! Thanks for sharing your feedback with us.

January 18, 2024

The dealer representative was not kind with me many time waiting, for replace al valve to expensive More

by Enrique Rodríguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Reyes no have the details to explain the costumes
Jan 18, 2024 -

Toyota of Hollywood FL responded

Enrique, I am very sorry for any lack of customer service from our team. I also apologize for any delay as well. This is not the five-star service we strive to offer and I would like to better understand what went wrong during your visit. Please reach out to me when you can. Thank you, John Diaz - Service Manager - 954-893-4662

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