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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,920 Reviews
Call Service Center (844) 888-0753

1,920 Reviews of Toyota of Hollywood - Service Center

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November 11, 2023

I waited for 5 hours. They didn't tell me how more I needed to wait. I asked the to check the battery, they didn't give me any feedback about it. A very bad customer servi More

by ma.matheu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience. Long waits and lack of communication are not the standards we aim for, and I apologize if our service fell short. We understand how frustrating this can be and would like an opportunity to make things right. Please reach out at your earliest convenience so we can address any concerns directly with you - Thank you, John Diaz - Service Manager - 954-893-4662

November 10, 2023

i have a big problem with my back door and i told the guys in service and they did nothing to solve it , and this was the 3th time i have ask service to solve the problem More

by luistobo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about the ongoing issue with your back door. It's concerning that this hasn't been resolved despite multiple service visits, and I'd like to personally look into it for you. Please reach out at your earliest convenience so we can discuss this further and resolve this as soon as possible. Thank you, John Diaz - Service Manager - 954-893-4662

November 10, 2023

clean, staff quick to help service managers seem knowledgeable and helpful. like the option of left ride More

by johnpeanrealtor
Recommend Dealer
Yes
Employees Worked With
outside crew
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Nov 10, 2023 -

Toyota of Hollywood FL responded

John, we're glad to know you found our staff helpful and knowledgeable at Toyota of Hollywood. We appreciate your feedback about the cleanliness and service options!

November 10, 2023

the service was incredibly overpriced and the communication from the staff was very poor. I would not recommend. More

by MTGAZZILLO
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Toyota of Hollywood FL responded

We're sorry to read about your experience. We strive for clear communication and fair pricing, so it's disappointing to see we've missed the mark here. Your feedback is important in helping us improve our service quality. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, James Fallacaro - Used Car Manager - 954-893-4692

November 10, 2023

All of my concerns were taken care of from the moment I pulled in for my appointment. More

by Keith Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts
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Nov 10, 2023 -

Toyota of Hollywood FL responded

Keith, thanks for leaving Toyota of Hollywood a five-star review! It was a pleasure assisting you with your vehicle.

November 10, 2023

Excellent customer service, clean and comfortable waiting area, good wait time. No issues or complaints More

by JOVA3313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Nov 10, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had a great experience at Toyota of Hollywood! Thank you for appreciating our customer service and facilities. We look forward to serving you again in the future!

November 10, 2023

Good service and let us know about the car and what it needed and how much More

by Supermac413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Toyota of Hollywood FL responded

Thank you for leaving Toyota of Hollywood a five-star review! We are glad that you received excellent and informative service. Safe travels!

November 10, 2023

Love my service writer. Lacey Gordon is the best. I will be back again. Thank you! More

by dlynna27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2023 -

Toyota of Hollywood FL responded

We are so glad you have a positive relationship with Lacey and we'll be sure to pass your five-star review along. Thank you for choosing Toyota of Hollywood!

November 09, 2023

They forgot to update the car computer and did not clean the car which I think is part of the maintenance. More

by arianny.abreu25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Toyota of Hollywood FL responded

Arianny, I'm sorry to learn that your recent service visit didn't meet expectations. We aim for thoroughness in all we do, from updating the software systems to cleaning the car, and it sounds like we missed the mark here. Please reach out so we can make things right and ensure this doesn't happen again. Thank you, John Diaz - Service Manager - 954-893-4662

November 09, 2023

Poor service…no bueno. I do not recommend. They do not fix recall huge liability. More

by Robertjmraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Toyota of Hollywood FL responded

Hi, Robert. We strive to deliver the best service for our customers, and it is disappointing to hear that we missed that mark with you. If you're willing to give us another chance, I want to see what I can do to earn back your business. Please reach out to me when you have a moment. Thank you, John Diaz - Service Manager - 954-893-4662.

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