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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,920 Reviews

1,920 Reviews of Toyota of Hollywood - Service Center

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November 19, 2023

Andris is absolutely awesome. You all have an amazing employee. She is the only reason why I keep my vehicles coming back to the dealership More

by STEVEN82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Toyota of Hollywood FL responded

Steven, we're delighted to know that Andris went above and beyond to assist you. Drive safely, and we hope to see you again at Toyota of Hollywood!

November 19, 2023

Brian was great communicate take care. oil change time should be less then 5 hour More

by jnetenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Nov 21, 2023 -

Toyota of Hollywood FL responded

Thanks for commending Brian's service. We hope to provide a swifter oil change for you next time at Toyota of Hollywood - your patience and understanding are much appreciated!

November 19, 2023

Service department they mix all the appointments , I came on time & I had to live More

by omranbabiker
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 20, 2023 -

Toyota of Hollywood FL responded

I am sorry to hear that there was a mistake with your appointment. We strive to make the service process as easy and efficient as possible for our guests and it is disappointing that we left the wrong impression. If there is anything we can do to regain your support and assist you with your vehicle, please reach out directly. Thank you, John Diaz - Service Manager - 954-893-4662

November 18, 2023

Helpful, Attentive, Courteous and Fast service. Very informative on the work that had to be done and the cost. Excellent Service! More

by ghernz0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Toyota of Hollywood FL responded

We're glad to know you found our service at Toyota of Hollywood helpful, attentive, and informative. We always aim for efficiency while maintaining high-quality work. Thanks for the excellent review!

November 18, 2023

Excelente servicio , en especial el servicio de la sra Sandra Molina , muy profesional , amable , capaz More

by CARMENLMORCILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Toyota of Hollywood FL responded

Carmen, gracias por compartir su experiencia positiva con Sandra y nuestro equipo en Toyota of Hollywood. Nos alegra saber que ha encontrado el servicio excelente y profesional. Tenga un excelente día!

November 17, 2023

Drew manning assistant manager was very good my appointment was on time no wait .duration of this service was ok and he took care oh me promptly More

by tikamusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Toyota of Hollywood FL responded

We're glad to know that Drew and our team at Toyota of Hollywood were able to provide you with a prompt and efficient service experience. Thanks for the positive feedback!

November 16, 2023

I went to check my car because my dashboard showed The Steering power low, A mechanic explained me how he fixed..I considered he made a good service More

by JESSICA DE LA FUENTE.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Reyes
Nov 16, 2023 -

Toyota of Hollywood FL responded

Jessica, we're glad to know our mechanic was able to help you understand the fix for your car at Toyota of Hollywood. Thanks for trusting us with your vehicle's needs!

November 16, 2023

Great service and excellent customer service. Our service advisor went over and above being very professional and knowledgeable. More

by SAYLLI22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Nov 16, 2023 -

Toyota of Hollywood FL responded

We're delighted to know that you had a great experience with our service advisor at Toyota of Hollywood. We strive for excellence in customer service and professionalism, so your feedback is greatly appreciated!

November 16, 2023

service was good, it would be important to have a better forecast of the waiting time More

by fscrepaldi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Toyota of Hollywood FL responded

Thank you for this high-star rating of Toyota of Hollywood. We appreciate your feedback and will keep in it mind moving forward. Safe travels!

November 16, 2023

I really feel that the only important thing there is the money, I had a hip replacement surgery and I gave an SUV as a downpayment and asked for a preowned certified vehicle 4 cyl suv , and they show me a b More

by MILENA885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kenzi,was nice sales man.
Nov 16, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your experience and the discomfort you felt during your visit. We aim for a respectful, pressure-free environment where our customers' needs are prioritized above all else. It's clear we missed that mark with you, which I sincerely apologize for. Your feedback is important to us as it helps improve our service moving forward. I'd like to step in right away so that I may address your comments directly and see if I can help. If you are willing, please give me a call. Thank you, Said Alkhalaf - General Sales Manager - 954-893-4608

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