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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,920 Reviews

1,920 Reviews of Toyota of Hollywood - Service Center

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November 28, 2023

Everyone there is very courteous and always willing to listen and help estimated waiting time was pretty accurate More

by carlosandada
Workmanship
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neida Brizuela&Adin in finance &Arron Cortez
Nov 28, 2023 -

Toyota of Hollywood FL responded

Carlos, we're glad to know that our team at Toyota of Hollywood was able to provide you with an accurate and helpful service. Thanks for sharing your experience!

November 27, 2023

The service was great, the waiting room was clean, plentily of space, the staff was so friendly. More

by arementa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
Nov 27, 2023 -

Toyota of Hollywood FL responded

Here at Toyota of Hollywood, we are always thankful for positive feedback from our customers. Thank you!

Nov 27, 2023 -

arementa responded

I'm very happy that I came. Service was great. I will be returning back for service on my SUV

November 27, 2023

I would have given a 5 star but when my car was ready they could not open the lock box to get my key out for me to leave so I had to stay there until they fixed it. Otherwise, Isaiah made my experience More

by BRENDA.SCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Toyota of Hollywood FL responded

Brenda, we appreciate your feedback and apologize for the inconvenience with the lockbox. Despite this hiccup, it's wonderful to know that Isaiah was able to assist you promptly and make your experience more pleasant at Toyota of Hollywood. Thank you for recommending us — we look forward to serving you again!

November 27, 2023

Very good job and efficient. My car is working perfectly. Did not have to wait long for vehicle to be repaired. More

by mej462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had a positive experience with our service team at Toyota of Hollywood! It's great that your car is running smoothly and the repair was quick. Thanks for sharing your feedback!

November 27, 2023

Excellent advice and very helpful regarding my car needs. Thank you again and I will come back again. More

by MAHGOUB31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Toyota of Hollywood FL responded

We're glad to know you found our advice helpful at Toyota of Hollywood! We appreciate your feedback and look forward to seeing you again. Safe travels until then!

November 26, 2023

This was the worst experience I have had with this Toyota dealership. I dropped my car off at my appointment time at 9 and didn't get the call to pick up my car until 3:25pm. I called twice before 3:00 and n More

by ALEXKAZMIERSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silvas
Nov 27, 2023 -

Toyota of Hollywood FL responded

Alex, I'm sorry to read about your recent experience with us. It's clear we didn't meet our usual standards of communication and timeliness during your visit. We understand how valuable time is for our customers and apologize for any inconvenience caused. We hope to have the opportunity to improve your experience with us next time. Please give me a call if I can assist you in any way. Thank you, John Diaz - Service Manager - 954-893-4662

November 26, 2023

La atención excelente pero el pésimo en la elaboración de del mantenimiento una demora de 3 horas con 20 minutos More

by LAYAGAMARRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Toyota of Hollywood FL responded

Lamentamos mucho que haya tenido una experiencia de espera prolongada durante el mantenimiento. Nos esforzamos por proporcionar un servicio eficiente y oportuno, así que esto definitivamente no está a la altura de nuestros estándares habituales. Me gustaría discutir más sobre su experiencia si tiene tiempo para hablar conmigo directamente. Gracias, John Diaz - Service Manager - 954-893-4662

November 26, 2023

I wanted my GPS antenna changed so my GPS would start working correctly and actually know the location of my car at all times and instead of veering off and not knowing my accurate location randomly, but More

by chiomahead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Toyota of Hollywood FL responded

I am sorry to read this feedback and understand the frustration with the GPS issue in your vehicle. We want the most for our guests, and I am sorry to learn that our solution didn't meet expectations. I would appreciate another chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please contact me directly. Thank you, John Diaz - Service Manager - 954-893-4662

November 25, 2023

The worst experience in my life,you sell me a usted car a year ago 25k and one year later you say the same car only is 12k for trade in.....I will never make business with you again.... More

by wcastillo2906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Toyota of Hollywood FL responded

We're truly sorry to read about your experience. It's never our intention to leave a customer feeling this way and we understand the frustration that comes with such situations. We'd like an opportunity to discuss this further if you would be willing. Please reach out at your earliest convenience. Thank you, John Diaz - Service Manager - 954-893-4662

November 25, 2023

Timely and effective response got back a clean car problem was However not rectified upon receiving the vehicle More

by tasharnagordon8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Toyota of Hollywood FL responded

Tasha - We're glad to know you found our service timely and effective, but it's concerning that your issue wasn't fully resolved. We aim for complete customer satisfaction, so we'd like the opportunity to address this matter further with you. Please reach out at your earliest convenience so we can work towards a resolution together. Thank you, John Diaz - Service Manager - 954-893-4662

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