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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,468 Reviews

2,468 Reviews of Toyota of Hollywood - Service Center

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May 26, 2024

Very good service even without appointment! Would highly recommend Toyota of Hollywood! Thanks for a great job! More

by micciol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hollywood FL responded

Micciol, thanks for the recommendation! We're glad to hear you had a great experience at Toyota of Hollywood.

May 26, 2024

Service was what should be expected from the dealer that I bought the car from. More

by bizbroka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hollywood FL responded

We're grateful to have you as a Toyota of Hollywood customer, Bizbroka. Thanks for the review!

May 26, 2024

Very good service. They gave me a Uber so as not to have to wait. More

by carolnimr
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hollywood FL responded

We are glad to hear that we could make your service visit easier! Thanks for choosing Toyota of Hollywood.

May 26, 2024

Good. But the team who brought back to the car to the customer is scrap More

by Binu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hollywood FL responded

Thank you for this high-star rating of Toyota of Hollywood. I'd like to step in and address your comments regarding our team directly so I can learn more about what happened. If you are willing, please give me a call. Best, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 26, 2024

Excellent service. Staff was courteous and helpful and got us out quickly and did a nice job. More

by STEVENW364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hollywood FL responded

Thanks for choosing Toyota of Hollywood! See you next time, Steven.

May 25, 2024

Waiting time is getting worse, keep getting phone calls for a service that I didn’t schedule for a car that I do t have and they said they will fix it but I continue getting calls, text messages and voice More

by lilmissastrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None of them care anymore only one person did and forgot her name all I know her last name is prado
May 28, 2024 -

Toyota of Hollywood FL responded

We apologize for the inconvenience caused by the repeated calls and messages. This is certainly not the experience we aim to provide, and we'll work on resolving this issue promptly. Please reach out directly so we can address your concerns more effectively. Thank you, John Diaz - Service Manager - 954-893-4662

May 25, 2024

Customer service was good wood consider coming back great customer service was very professional to me. More

by ALANIAHENDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Toyota of Hollywood FL responded

Alania, we're glad to hear you had a positive experience with our team at Toyota of Hollywood! Thanks for the kind words and we look forward to seeing you again.

May 25, 2024

It was a pleasure to be there, the tech Andiew who helped me have a great customer service i did not have to wait for all day for my car. More

by jalayjess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that Andiew provided great customer service and made your visit efficient at Toyota of Hollywood. Thanks for sharing your experience!

May 25, 2024

Brandon in service is excellent. He’s quick and clear with his communication throughout the process. More

by KEVGARC08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Silvestre
May 28, 2024 -

Toyota of Hollywood FL responded

We are glad to hear that Brandon provided top-notch service and communication. Thank you for choosing Toyota of Hollywood!

May 25, 2024

The service was done efficiently and fast, good enough for someone who didn't have an appointment More

by DDEVIL86ESGAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Hollywood FL responded

Thanks so much for your support. We look forward to your next visit to Toyota of Hollywood!

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