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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,920 Reviews

1,921 Reviews of Toyota of Hollywood - Service Center

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December 08, 2023

Very accommodating and helpful. My service manager Drew took care of me and the updates of my car. More

by ONMYGRINDPRODZ01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Toyota of Hollywood FL responded

Thank you for stopping by to leave Drew and Toyota of Hollywood a wonderful review! We are here for you and any of your future needs!

December 08, 2023

Drew was awesome, detailing what needed to be done. Love the fact , we have the option of waiting while the car is being fixed or getting a Lyft. More

by BEVERLYR397
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Toyota of Hollywood FL responded

We're glad to know that Drew was able to provide you with detailed information and options for your service visit at Toyota of Hollywood. Thanks for sharing this positive feedback!

December 07, 2023

nice dealership but it took over 4 hours to get a tire rotation but it wasn't the managers fault just the mechanics were very slow More

by donaldsnellings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Toyota of Hollywood FL responded

Donald, I'm sorry to read about the delay you experienced during your tire rotation. We strive for efficiency in our services and it seems we fell short this time around. Your feedback is valuable as it helps us improve. If there's anything else you'd like to discuss or if you have any other concerns, please feel free to reach out directly. Take care, John Diaz - Service Manager - 954-893-4662

December 07, 2023

Excellent service, great timing , full explanation of the service rendered, Leni is a great person he had a lot of patience with me ( older person). Thanks for every thing More

by BERNARDOVELASQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Toyota of Hollywood FL responded

Bernardo, we're delighted to know that Leni and our team at Toyota of Hollywood were able to provide you with excellent service. We appreciate your feedback and look forward to serving you again in the future!

December 07, 2023

They had me waiting 3 hours to turn around and tell me they did not have the mechanical part. I left a credit card deposit. Was told they will call me back and a week and a half went by and zero phone cal More

by SANDYNUNEZ05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Olajoyegbe
Dec 08, 2023 -

Toyota of Hollywood FL responded

Sandy, I'm sorry to learn about your experience and the inconvenience caused by the delay in parts. We understand how frustrating this can be especially when you're dealing with car issues. Please know that we take your feedback seriously and would like to assist further if possible. Feel free to reach out directly so we can discuss this matter more thoroughly. Thank you, John Diaz - Service Manager - 954-893-4662

December 06, 2023

Everyone that I've dealt with from the sales people to the car care people have been very personable, professional and caring. More

by TNT4EVER84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that our team at Toyota of Hollywood has been able to provide you with a professional and caring experience. Thanks for the positive feedback!

December 06, 2023

Muy rapido el sevicio y la atencion es amigable y respetuosa. Siempre es satisfactorio la visita More

by FREDERICTBOSCAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Toyota of Hollywood FL responded

Gracias por confiar en nosotros para las necesidades de su vehículo, Frederic! Esperamos verle de nuevo en Toyota of Hollywood.

December 05, 2023

The service was very professional and very helpful I never had to worry about anything because the customer service department always told me what I have to now about my service Very nice and helpful More

by MANNYURBAEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Toyota of Hollywood FL responded

Manny, we're glad to know that our team at Toyota of Hollywood provided you with professional and helpful service. We always aim to keep our customers informed about their services. Thanks for the positive feedback!

December 05, 2023

Excellent service with customer service. Very helpful and knowledgeable service advisors would definitely recommend you to everyone More

by olgaiglesias637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Toyota of Hollywood FL responded

We're so glad to know you had an excellent experience with our service advisors at Toyota of Hollywood! Your recommendation means a lot to us. Thank you for your support and we look forward to serving you again in the future!

December 05, 2023

Aaron was very kind and helpful. I wait to much for only change of oil and rotation tires. From 7am to almost 10 am. More

by iris1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Dec 06, 2023 -

Toyota of Hollywood FL responded

We appreciate your feedback, Iris! We're glad to know Aaron was helpful, but we apologize for any delays in the wait time. Your patience is greatly appreciated and we'll work on improving our service times at Toyota of Hollywood. If there's anything else we can do for you, please let us know. Take care!

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