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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,923 Reviews
Call Service Center (844) 888-0753

1,923 Reviews of Toyota of Hollywood - Service Center

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December 16, 2023

I will recommend the dealer for service. Good communication, wait time is good Showroom was clean. More

by PDELERME1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Toyota of Hollywood FL responded

Thank you for the review! We appreciate your business and hope to see you again at Toyota of Hollywood!

December 16, 2023

From beginning to end thank you all for your service! Christmas & New Year’s Blessings to all!!! More

by MARYC0318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanks to Sandra for all her help & expertise in the purchase of my Rav 4 a year ago. Drew for making sure everything would go smoothly as scheduled.
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Dec 18, 2023 -

Toyota of Hollywood FL responded

Mary, thank you so much for leaving Toyota of Hollywood a five-star review! We are thrilled that your service visit went smoothly!

December 16, 2023

Spent 3 hours in the shop while promised service was not done. One of the worst experiences ever . More

by wastrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandra Molina
Report | Print
Dec 18, 2023 -

Toyota of Hollywood FL responded

Thank you for taking the time to post a review. While it's disappointing to hear that you didn't have a five-star experience, we will use your feedback to improve for future guests. I'm available to speak with you if you would like to discuss anything further. Best, John Diaz - Service Manager - 954-893-4662

December 16, 2023

The dealership maintenances my vehicle and provided me with a list of recommendations for future services. More

by johannalucas2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Toyota of Hollywood FL responded

We're glad to know you had a positive experience with our maintenance service at Toyota of Hollywood. We always aim to keep your vehicle in top shape! Thanks for trusting us with your car's needs.

December 16, 2023

The service was amazing! Thank goodness everyone is so friendly and efficient! I love Toyota of Hollywood. I’ve never had a problem there! More

by SIERRA.RIVERA217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Toyota of Hollywood FL responded

We're so glad to know you had an amazing experience with us at Toyota of Hollywood! We strive for friendliness and efficiency in our service. Drive safely, and we hope to see you again down the road!

December 15, 2023

Excellent customer service from David Silva Service done on an timely manner Looking forward for the next service More

by gmegnauth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
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Dec 18, 2023 -

Toyota of Hollywood FL responded

It's great to know that David provided excellent service in a timely manner! Given the positive content of your review, it seems that your 3-star rating may have been accidental, but if there is anything else we can do for you, please don't hesitate to reach out directly to me. We look forward to seeing you on your next visit! Thank you, John Diaz - Service Manager - 954-893-4662.

December 15, 2023

Andris Prado was absolutely wonderful. She went over & beyond to help us with our car problem. Thank you! More

by MLMILTENBERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andris Prado
Report | Print
Dec 15, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Andris Prado was able to assist you with your car issue at Toyota of Hollywood. Thanks for sharing this positive feedback!

December 15, 2023

I had an appointment for 5K service, at 9:30 am and I left at 1:00 pm. It took to much time to do the service and they didn’t even change my car’s oil. I had to wait for 3 and a half hours. It took t More

by jesuspinto53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Toyota of Hollywood FL responded

Jesus, I'm sorry to read about your recent service experience. We aim for efficiency and it seems we fell short during your visit. Your feedback is valuable in helping us improve our services and timing. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Said Alkhalaf - General Sales Manager - 954-893-4608

December 14, 2023

Always very professional , Will call when the car is ready and always have a nice car wash More

by FLOYDNENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Manning
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Dec 14, 2023 -

Toyota of Hollywood FL responded

Thank you for your trust in the Toyota of Hollywood team. It is our pleasure to assist you with all of your service needs!

December 14, 2023

The experience was good. There was a long wait though. It took 2 and a half hours for the car to be serviced More

by KEZIABROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Toyota of Hollywood FL responded

Kezia, we appreciate your patience during the service process at Toyota of Hollywood. We're always looking for ways to improve and will take note of your feedback about wait times. Thanks for sharing!

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