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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,471 Reviews

2,471 Reviews of Toyota of Hollywood - Service Center

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June 23, 2024

The best dealership I have ever visited in my life. They are very fast and effective. recommendable More

by torresespinoza93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Toyota of Hollywood FL responded

Thank you so much, Torres! We appreciate your business here at Toyota of Hollywood.

June 22, 2024

I got a check engine light so I went to Toyota of Hollywood to check it. The service representative, Sebastian, told me estimate was for almost $3,000 although it is under Powertrain warranty with on More

by ahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian
Jun 24, 2024 -

Toyota of Hollywood FL responded

Ahmed, I'm sorry to hear about your experience with the service department. It's concerning that you felt let down by our team and had difficulty getting clear answers regarding your warranty coverage. We aim for transparency and timely communication, so I apologize if we fell short here. Please reach out directly so we can discuss this further and find a resolution together. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 22, 2024

Horrible customer service, lost the key to my vehicle and no one cared, wasted plenty of time More

by CRYSTALPOINTDUJOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
Jun 24, 2024 -

Toyota of Hollywood FL responded

We are concerned to hear that you have missing items after your service and we would like to ensure that your key is found promptly. Please reach out to me so that I can assist you with this issue. Shawn Jones - Customer Relations Manager - (954) 893-4660

June 22, 2024

Es un dealer con muy buena atención y servicio, el auto queda en perfectas condiciones. Ahí compré el auto y hago todos los servicios por su buen ambiente. Mi próximo auto lo compraré de nuevo ahí. More

by MUJICAOSCAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J.C. Reyes
Jun 24, 2024 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia positiva con Toyota of Hollywood. Nos alegra saber que está satisfecho con nuestro servicio y esperamos verle de nuevo para la compra de su próximo auto!

June 21, 2024

AC needed service. Issue was quickly resolved and did not require larger repairs. Nice that car also was washed and shuttle was provided. More

by swaechter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom was great
Jun 24, 2024 -

Toyota of Hollywood FL responded

We're glad to hear our team at Toyota of Hollywood could quickly resolve your AC issue and provide some extra perks like a car wash and shuttle service. Thanks for the review!

June 21, 2024

I always appreciate the courtesy that’s shown to the customers when I visit TOH. Everyone is polite and professional. I also appreciate my interaction with Danny Metts. He is knowledgeable and keeps me More

by EXODUS724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Metts
Jun 24, 2024 -

Toyota of Hollywood FL responded

Thank you for your loyalty over the past 6 years! We're delighted to hear that Danny and our team at Toyota of Hollywood continue to provide courteous and professional service. We look forward to serving you and your RAV4 in the future!

June 21, 2024

Outstanding services, they taking care my 2 Toyotas. I wait for it was worth it. More

by LOZADAROSALBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Jun 24, 2024 -

Toyota of Hollywood FL responded

We are grateful to have earned your trust in our business. The Toyota of Hollywood team is here to keep your Toyotas running smoothly!

June 21, 2024

Muy buen servicio, bastante rápido para la cantidad de vehículos q ingresan al mismo tiempo! More

by MARIELAROMANO2007
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Toyota of Hollywood FL responded

Gracias por la reseña, Mariela! Esperamos verle de nuevo en Toyota of Hollywood!

June 20, 2024

Sent recall notice but wasn’t equipped to fix No one has time to keep running to the dealership. Why ask to bring the vehicle in for recall and not fix it More

by 2856GDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Toyota of Hollywood FL responded

I apologize for the inconvenience during this recent visit. We understand your time is valuable and are committed to improving our processes to ensure future visits are more efficient. If you need further assistance or have any questions about this recall, please reach out directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 20, 2024

Very Professional & accommodating! Every time I go to have anything done to my car I am very satisfied. This is frowning. More

by merceddlg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Toyota of Hollywood FL responded

We're delighted to hear that you're consistently satisfied with the service at Toyota of Hollywood! Thanks for your continued trust and support.

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