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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,475 Reviews

2,475 Reviews of Toyota of Hollywood - Service Center

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June 25, 2024

This used to be a great place for service. Not now. Last time when I picked up my car the windshield was cracked. This time dropped my car off at 10:15 am and was told it wouldn't be serviced More

by kerrilcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear your experience has declined. We are committed to timely, thorough service, so it's disappointing that we've missed the mark. Your feedback is valuable and will be taken into consideration as we continually strive to improve our processes. If there's anything else we can do to restore your confidence, please be sure to reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 25, 2024

excellent service, personalized customer service! ! I love toyota ⭐️⭐️⭐️⭐️ Good job guys , keep doing it Thanks More

by ALEJANDRAMONTERO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isahia Olajoyegb
Jun 25, 2024 -

Toyota of Hollywood FL responded

Alejandra, thank you for the kind words! We're delighted to hear that you had an excellent experience with Toyota of Hollywood. We appreciate your support and look forward to serving you next time!

June 25, 2024

All good, great attention and a fast service, than you for you excellent service see ya More

by SLMUSACORP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Toyota of Hollywood FL responded

Thanks a bunch for the shout-out and support. See you next time at Toyota of Hollywood!

June 24, 2024

Everything was good and they did a good job . I am pleased with the results thank you! More

by Raymundo3839
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Toyota of Hollywood FL responded

Thank you for your confidence in Toyota of Hollywood, and for your business. We are grateful to have you as a customer!

June 24, 2024

I went to repair tire they told me I have insurance for tire call them every week for about 3 week they told me they was busy forgot to order tire call again then said I don’t have insurance for tire kno More

by edwindelvalle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Toyota of Hollywood FL responded

Edwin, I'm sorry to hear about the confusion and inconvenience regarding your insurance. This isn't the experience we aim to provide, and I'd like to help resolve this issue promptly. Please reach out so we can discuss further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 24, 2024

The service, Everything is good , and the people is very nice . And very friendly. The Dealer very clean More

by JOSELRODRIGUEZ70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The customer service, She is the best
Jun 24, 2024 -

Toyota of Hollywood FL responded

Jose, thanks for the positive feedback! We're glad to hear you had a great experience with our friendly team at Toyota of Hollywood. We appreciate your support!

June 24, 2024

Glad as always to work with Isaiah! He shows excellence in serving customers and always going that extra mile. More

by tessunderwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
Jun 24, 2024 -

Toyota of Hollywood FL responded

Tess, we're delighted to hear that Isaiah provided excellent service and went the extra mile for you at Toyota of Hollywood. Thanks for sharing your positive experience with us - safe travels until next time!

June 24, 2024

For several moths I have been getting recall notices from ToH telling me to come in to have the front bumper of my 2021 Highlander repaired under warranty. I made the appointment weeks in advance, and when More

by KICKSTART
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Toyota of Hollywood FL responded

I apologize for the inconvenience you experienced with your recall appointment. Our goal is to deliver a smooth service experience and it's disappointing to have let you down this time. Please reach out directly so we can make things right. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 23, 2024

I brought my car in for the 30k mile service appointment. The alignment was done improperly and we had to take the car back to have it done again. The mechanic leave grease stains all over the door panel. I’ More

by jgoldie928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario Salinas
Jun 24, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about the issues you experienced during your service appointment. This certainly doesn't reflect the quality we strive for, and I apologize for any inconvenience caused. If you'd like to discuss this further or need assistance, please reach out at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

June 23, 2024

Hola buenos días todo bien satisfecho con el trabajo que realizaron a mi auto muchas gracias More

by VILLARPANDAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calificación de 5 estrellas gracias
Jun 24, 2024 -

Toyota of Hollywood FL responded

Apreciamos la confianza en nosotros para hacer el trabajo! Gracias por elegirnos. - El equipo de Toyota of Hollywood

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