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Toyota of Hollywood - Service Center

Hollywood, FL

4.3
1,351 Reviews

1,351 Reviews of Toyota of Hollywood - Service Center

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September 18, 2023

Always reliable. The Best in Town. I had to go for checking an issue with the pressure on my tires. The Service Department checked thoroughly. Found no problems. Had More

by juan.chaparro
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DREW MANNING
Sep 19, 2023 -

Toyota of Hollywood FL responded

Juan, we're glad to know our team at Toyota of Hollywood was able to assist you with your tire pressure issue and key pick-up. Thanks for trusting us with your vehicle's needs!

Sep 19, 2023 -

juan.chaparro responded

Mr Drew Manning keeps on being the most reliable service representative that I have ever met.> Thanks Toyota Hollywood for having him.

Sep 19, 2023 -

Toyota of Hollywood FL responded

We agree—Drew is an asset to the team! We will pass along your praise, Juan.

September 17, 2023

I was very pleased with the service I received on Thursday, September 14, 2023. It was prompt and thorough! More

by SHOCHSZTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
Sep 18, 2023 -

Toyota of Hollywood FL responded

We're delighted to know you had a prompt and thorough service experience at Toyota of Hollywood! Thanks for sharing your feedback.

September 17, 2023

There is absolutely no reason it makes sense for you to give a customer an appointment for a standard maintenance check up for a brand new 2023 car, and then YOU make the customer wait hours and hours unt More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your experience. We aim for efficient service and respect for our customers' time, so it's disappointing to learn we didn't meet those expectations during your visit. I'd like the opportunity to discuss this further with you and see how we can improve going forward. Please feel free to reach out at a convenient time for you. Thank you, John Diaz - Service Manager - 954-893-4662

September 17, 2023

Es pésimo, malo, no lo recomiendo, no son serios en su desempeño y por tal motivo mi calificación es menos de cero y es mucho More

by TRISTELNOV22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Hollywood FL responded

Lamentamos mucho leer sobre su experiencia y le pedimos disculpas si no cumplimos con sus expectativas. Nos tomamos muy en serio los comentarios de nuestros clientes y nos gustaría entender mejor lo que sucedió para poder mejorar. Por favor, considera ponerse en contacto directamente con nosotros cuando tenga un momento libre. Gracias, John Diaz - Service Manager - 954-893-4662

September 16, 2023

The car purchasing experience was fair but the vehicle was missing some parts which I mentioned to the salesman who promised me it would be taken care of and a month later it still isn’t. Then the manager More

by CW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Hollywood FL responded

I'm sorry to hear that we have let you down. We want all of our customers to feel confident with their purchases and it's concerning that your vehicle has some missing parts. I want to ensure these matters are promptly addressed. Please give me a call. Thank you, Said Alkhalaf - General Sales Manager - 954-893-4608

September 16, 2023

Juan Carlos again keep surpassing his excellent customer service skills with professionalism and great attention to details.. forgot to request tire rotation and he told me he took care of it ! More

by REEMORENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carlos Reyes. Service Dpt
Sep 18, 2023 -

Toyota of Hollywood FL responded

We're delighted to know that Juan Carlos continues to impress with his attention to detail and professionalism at Toyota of Hollywood. Thanks for sharing your experience!

September 16, 2023

You always provide a good service. Brandon is a good worker. Keep on doing this. More

by IVANORDONEZ69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Hollywood FL responded

We are glad to hear that Brandon and the team have provided excellent service. Thank you for trusting Toyota of Hollywood with your business.

September 16, 2023

Always helps me with my situations. David is very knowledgedable and always willing to explain. More

by GENNAJEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Hollywood FL responded

It's great to hear that David and the Toyota of Hollywood team are always there to deliver the service you need. Thanks for the five-star review!

September 15, 2023

Creo que el tiempo invertido es elevado para tener una cita programada. Quizás aceptan muchas citas y esto genera mayor tiempo de espera para el cliente More

by MILANO1961
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servicio
Sep 19, 2023 -

Toyota of Hollywood FL responded

Gracias por compartir sus comentarios. Lamentamos que la espera haya sido más larga de lo esperado en Toyota of Hollywood. Trabajaremos para mejorar nuestros tiempos y agradecemos su paciencia. Gracias, John Diaz - Service Manager - 954-893-4662

September 15, 2023

Excellent service, very reliable. I will recommend it without any doubt. The time is also great, thank you Toyota of Hollywood! More

by jcrdeoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Sep 15, 2023 -

Toyota of Hollywood FL responded

We're delighted to know you found our service at Toyota of Hollywood reliable and efficient. Thanks for recommending us!

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