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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,479 Reviews

2,479 Reviews of Toyota of Hollywood - Service Center

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July 01, 2024

It's too much, I waited three hours for a simple battery change and I also had to pay for it and it was under warranty, NEVER AGAIN!!!!!! More

by HUGOMINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The blonde girl who work out side, she has a very bad temper
Jul 01, 2024 -

Toyota of Hollywood FL responded

We apologize for the long wait and any confusion regarding your warranty. This is not the level of service we aim to provide, and we'd like to make it right. Please reach out so we can address this issue directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

Service was great. Not a 5 star because the valet took long to bring my car back. Other people waiting after me received their car first. Other than that, services was More

by mariluna026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Metts
Jul 02, 2024 -

Toyota of Hollywood FL responded

Mariluna, thanks for the feedback! We're glad to hear you had a positive experience with Daniel at Toyota of Hollywood. We apologize for the delay with valet and appreciate your understanding. - Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

Very busy, but I had an appointment so it went smooth. And they give you a Lyft home complimentary, so you don’t have to wait there. More

by Tylerchong0312
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Toyota of Hollywood FL responded

Tyler, we're glad to hear your appointment went smoothly and you appreciated the complimentary Lyft service at Toyota of Hollywood. Thanks for sharing your experience!

July 01, 2024

Went in for oil change, was told I needed brakes since then my car has been squeaking took back 7 times and still having the same problem More

by LKAREN361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about the ongoing issue with your brakes. This is certainly not the experience we aim for, and I apologize for any inconvenience caused by repeated visits. We would like to resolve this matter promptly, so please reach out at your earliest convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

They did not reset my maintenance notification. Now I have to come back and wait to have it reset More

by Misshannah1
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Five-star service is our goal, and I sincerely apologize if we missed that mark. Would you please contact me when you have a moment? I'd like to see if there is anything that I can do to improve your experience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

Muy demorado para solo una rotación de llantas era el primer servicio y se demoró 3 horas More

by JUANGIO2124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Hollywood FL responded

Juan, amento escuchar que su visita tomó más tiempo de lo previsto. Nos esforzamos por brindar un servicio eficiente y nos aseguraremos de utilizar estos comentarios para mejorar nuestras prácticas en el futuro. Si hay algo más que podamos hacer para ayudarlo, no dude en comunicarse conmigo. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

I appreciate that the wait time wasn’t too long— for my car to be worked on or to receive my car back. The workers were professional. The advisor that was assigned to me, Mr. D. Metts friendly was professi More

by yulandawoodley
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Metts
Jul 02, 2024 -

Toyota of Hollywood FL responded

We're glad to hear that Mr. D. Metts and the team at Toyota of Hollywood provided you with a professional and efficient experience, Yulanda! Thank you for sharing your positive feedback, we appreciate it!

July 01, 2024

I love it. The people is very gentle.but the time to wait is too much long and not wash more my cars . More

by CTZANARDI
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reyes
Jul 01, 2024 -

Toyota of Hollywood FL responded

We're glad to hear you love our service at Toyota of Hollywood! We appreciate your feedback about the wait time and car wash; we'll work on improving these aspects. Thanks for sharing! - Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

Not very friendly or welcoming. I just expect more as a customer when I come to get my car serviced. More

by Bw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Toyota of Hollywood FL responded

If we delivered anything less than a five-star experience, I would like to apologize. I'd also like to speak with you directly to see what I can do to help. Would you consider contacting me at your convenience? Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

NO GOOD SERVICE YOU GUYS CHARGE ME FOR THE BATTERY NOW ITS MAKE IT WORSE THE HYBRID IS GIVING ME PROBLEMS . NO GOOD PLEASE I NEED YOU TO TAKE CARE OF THIS SITUATION More

by DCIHOMEDECOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Toyota of Hollywood FL responded

We apologize for the issues you're experiencing with your hybrid after the battery service. This is certainly not what we aim for, and we'd like to resolve this situation promptly. Please reach out to us directly so we can assist you further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

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