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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,321 Reviews

2,321 Reviews of Toyota of Hollywood - Service Center

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March 04, 2025

I had an appointment the person I went to made sure my car was serviced in a reasonable time to make my next appointment elsewhere More

by mavisathompson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sébastien
March 03, 2025

I had a very great welcoming experience. The service manager was very helpful and helpful More

by YOUNGCHEF86.EC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Jones
Mar 03, 2025 -

Toyota of Hollywood FL responded

Thanks for choosing Toyota of Hollywood! See you next time!

March 03, 2025

The service is fast and I love the way they decorate the branch, they provided me with a lift to go home and come back, excellent experience ! More

by MISTERB1MTCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Terrible communications and horrible phone etiquette. Requested to have the GM (Herbie Lopez) contact me several times via email and phone. Never received a reply. They are too big and act like they are More

by socaljuice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Toyota of Hollywood FL responded

It's disappointing to hear about your experience with our communication and service. We strive for excellent customer relations, so it's concerning that we fell short here. I appreciate you acknowledging Sammy and Erin's efforts in collision, but I'd like the opportunity to address these issues directly with you if you're open to it. Please feel free to reach out at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 02, 2025

Over a month and still haven’t gotten my truck back. Keep telling me next week next week. More

by Ontimeprints0076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
2.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Toyota of Hollywood FL responded

We strive for timely service, and I apologize for any delay in servicing your truck. We appreciate your feedback, and want to ensure your needs are met. Please reach out to me directly so I can assist here. Best, Shawn Jones - Customer Relations Manager - (954) 893-4660

March 02, 2025

Nice people and good service It was done by the time they were told me More

by MANNYURBAEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Toyota of Hollywood FL responded

We are grateful to have earned your business, Manny. Thanks for taking the time to leave us a review! - The Toyota of Hollywood Team

March 02, 2025

Great service, very well organized. If you're waiting for your car,they have a very comfortable waiting area. You can have coffee (free) and watch television or plug your phone or lapto More

by G_MODEST
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel Torres
Mar 03, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your experience! We're delighted to hear that our comfortable waiting area and friendly service advisors at Toyota of Hollywood made a positive impression. We appreciate you choosing us over other dealers, and we're here whenever you need assistance!

March 02, 2025

I was helped by a lady named Claudia. She went above and beyond to make sure that the tire problem was resolved. More

by vlucas06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia
Mar 03, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Claudia provided exceptional service at Toyota of Hollywood! Thank you for sharing your experience, and we're glad the tire issue was resolved.

March 02, 2025

Great service and efficiency! !! Will be taking my car to this location form now on. Drew was a great help More

by stefanrampersad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
Mar 03, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear about your positive experience with Drew and the team at Toyota of Hollywood, Stefan! Thank you for choosing us, and we look forward to serving you again in the future.

March 02, 2025

Terrible I went in for a genera inspection and came out with damages to my car..when I confronted them Brian Singletary they said I needed to fix the damaged they caused to my car More

by KATEEE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adin Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BRIAN Singletary
Mar 03, 2025 -

Toyota of Hollywood FL responded

I'm truly sorry to hear about the damages to your car after the inspection. This is not how we conduct our business and I apologize for any inconvenience caused. Please reach out so we can address this issue directly and find a resolution together. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

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