Toyota of Hollywood FL

Awful service department i’ve been trying to service my car that I have a lease from them for the past three weeks every time I go They tell me it It’s not possible because they are extremely busy and they car that I have a lease from them for the past three weeks every time I go They tell me it It’s not possible because they are extremely busy and they don’t have time for oil changes to make a appointment well I did make one and I show up and They still didn’t take care of me because they said they had too many cars that showed up without a appointment and they were inside already . I will never buy or lease another car from them ever again very inconvenient service department , please avoid the headaches buy from another dealer that is not Hollywood Toyota . More

Second time in two weeks going to Toyota of Hollywood looking for the car that they have in the paper they take me down to used car dealership and they don't have the car and they try to sell me a new ca looking for the car that they have in the paper they take me down to used car dealership and they don't have the car and they try to sell me a new car I will not stop at the Toyota of Hollywood again bait and switch More

Amazing place for a new car and everything 👏🏼👏🏼 I went here without any opportunity to get a new car but Sandra molina she did everything soo thank you went here without any opportunity to get a new car but Sandra molina she did everything soo thank you More

Very shady (I feel). Bought a "new" Toyota 4Runner; found out a day later the car had been leased for 4-5 months - and was not disclosed. They were unapologetic and still tried to later argue the car was "ne out a day later the car had been leased for 4-5 months - and was not disclosed. They were unapologetic and still tried to later argue the car was "new," given it never was titled to anyone else (that makes no sense - as the lessor retains the title with any lease). The car should have clearly been on the "pre-owned" lot, not the new car lot. Very disingenuous and bad faith practice, in my opinion. More

Don't TRUST YOUR REPAIRS ARE DONE CORRECTLY I have been going to Toyota of Hollywood now for 8 years now. The last 2 years I have horrible service experience with their service department. Drew I have been going to Toyota of Hollywood now for 8 years now. The last 2 years I have horrible service experience with their service department. Drew has been my go to guy for my service as well. I had a issue with my wiper fluid not working and I brought it in to get repaired. I also had a nail in my tire on the passengers side and told him about it. When I came to collect my car after about 3 hours Drew said that my wiper fluid was clogged and they couldn't find the nail in my tire. So, I took it home and saw the nail when I got out and noticed they were suppose to rotate my tires. The Caps were off of them as well. I came out to go to work the next day and that same tire was flat. They didn't even look at my tires. Plus, my wiper fluid was just spitting out fluid. After a day or 2 it stopped working all together. I had my car in for the same issue 4 times. I even spoke to the Head Manager of Service. I believe his name is Brian. I let him know of my experience and I wanted him to know to get it right. I had my car in for the same thing 4 times. My last time I took it in I asked Drew to change the oil since this would be my last free oil change. It has been about a month and being that I am working from Home I don't drive my car much at all. I noticed the other day that my spot was all black. I thought maybe it was puddles of rain from the storms. I moved my car back and saw that it was the oil. I checked my oil and NO FLUID IS ON THE DIPSTICK!!!! xxx!!! I have had it with Toyota of Hollywood. I have given them several chances to get it right. I am so disgusted with this blatant disregard for service. I will never trust them again. PLEASE WATCH OUT FOR YOU CAR OR TRUCK. michele P. More

Excelent Experience. Recommended 100% Our experience has been unbeatable. Yesterday my husband and I, after searching through dozens of dealers, were lucky enough to go to the Toyota deale Our experience has been unbeatable. Yesterday my husband and I, after searching through dozens of dealers, were lucky enough to go to the Toyota dealership in Hollywood, Fl 1841 N ST 7. We are so satisfied with the deal that we were both surprised and highly impressed. From the first phone call for a first survey, the attitude was positive and collaborative, very sensitive to us as potential clients, understanding that the budget to buy a car is sometimes limited, but they will make a huge effort to get closer to our possibilities. Mr. Camilo Alfonso attended us by phone very collaborative, it is important to explain that we know how to differentiate between the sales or marketing skills that every seller applies and the true intention to sell, helping, understanding, and this has been the case. During our visit, we were attended by Mr. Edwin Rosado, a wonderful guy, so fantastic, with an incredible desire to collaborate, a positive person who does not need to talk too much, he is practical, friendly, fast, super reliable and wonderful. We were also attended by a cool financier, a boy named José Hernández that anyone would like to have as a friend and finally Mr. Alejandro received us for the insurance process, who is at the same level as his colleagues. I end by saying that it is an A + team. For our next vehicle we hope, God willing, to revisit a familiar place that does everything for your needs. We are just happy. God bless you!! Concepción and Gustavo. More

Had my Highlander detailed for $140, waisted money, would have been better doing it at a corner car wash, side view mirror with water stains and still had spider webs, noticed this once I got home. Bad servi have been better doing it at a corner car wash, side view mirror with water stains and still had spider webs, noticed this once I got home. Bad service for my money. Juan was my server More

Kenny Metellus made purchasing a car easier than ever. He took care of most of the work from the comforts of my home. Then it was just a matter of signing some papers and drive away with my beautiful car. took care of most of the work from the comforts of my home. Then it was just a matter of signing some papers and drive away with my beautiful car. More

13th June 2020 via text, we Had worked out a price with the internet manager Carlos Mejia on a Toyota Supra premium. He asked us to come into the showroom. I called him to confirm price before we left for the internet manager Carlos Mejia on a Toyota Supra premium. He asked us to come into the showroom. I called him to confirm price before we left for the showroom and he said he was busy and would call me back. Less than 2 hrs after I spoke to him, we went to the dealership and were told that the car was not available. Classic bait and switch tactics. Dumbasses. We walked out immediately More

Dishonest sevise department. I finally bought my Tundra but definitely not from Toyota of Hollywood; I decided to purchase at a different dealership. Since Toyota of Hollywood is I finally bought my Tundra but definitely not from Toyota of Hollywood; I decided to purchase at a different dealership. Since Toyota of Hollywood is near my home, I tried one more time to give them my business by taking my new Tundra to get serviced. I chose to balance my wheels with them, which turned out in the end to be a terrible choice. When they balanced my wheels, they returned my truck without a road test having been conducted. Once I started driving my truck, my steering wheel began to shake very badly. I returned the next day with my truck to have them fix the problem. After waiting 2 hours, I was told that they would not be able to complete the repairs since they did not have a particular machine to balance my wheels. Regardless, they still managed to charge me $115.00. I took my truck to a shop recommended by Mr. Metts, the service manager of Toyota of Hollywood. There, the mechanic told me right away that the job was done extremely poorly and only took him about 20 minutes to properly balance my tires. When I went back to the dealer, I ask Mr. Metts to refund me back my money since they never did the job correctly. He informed me that he would be calling me in a couple of days, which he never did. Since I never heard back from Mr. Metts, I decided to go back to the dealership again to ask for my refund, at which time he told me the claim was denied. I then spoke to Mr. John Diaz, parts director, to see what he could do about my dissatisfaction with this extremely terrible job done. He refused to speak to me, even after I tried showing him pictures of how they ruined my brand new wheels, which he refused to look at as well. He was very arrogant and unprofessional. He offered me a $25.00 refund, which is nearly what I paid for service on one wheel at the other shop, where the cost to balance my wheels properly was $84.00. I refused the refund he offered me. I will speak about this terrible experience as much as I can. I will furnish a copy of this complaint to BBB, Toyota of North America, Google, Yelp, and any other site where I can expose their corrupt practice. More