Toyota of Greenwich

This is my second time coming to Greenwich to lease a car. The reason for my second visit, is simply because the first visit was such a great experience. I absolutely love Dave as a my salesman and tu car. The reason for my second visit, is simply because the first visit was such a great experience. I absolutely love Dave as a my salesman and turned down other offers for other vehicles simply because of the wonderful, comfortable interaction with Dave and all the other employees I have had the pleasure to deal with at Toyota of Greenwich over the last few years! (and I love Toyota!) Dave worked very hard to make me happy with the vehicle of my choice, at the right price. He totally came through for me and I look forward to working with him, or god forbid he retires or wins the lottery, someone else. I have but one request....bring back the convertible!!!!!! Cause that WILL be my next car! :) Patty Dominice More

Claudia was great! She showed me a couple of cars. We contacted each other through email before I came. She was very friendly and got me exactly what I wanted. contacted each other through email before I came. She was very friendly and got me exactly what I wanted. More

After visiting every other Toyota dealership in the area, I decided to buy my new Venza at Toyota of Greenwich. My experience was quite uneventful: no drama, no surprises, no pressure. Sales person I wo I decided to buy my new Venza at Toyota of Greenwich. My experience was quite uneventful: no drama, no surprises, no pressure. Sales person I worked with, Claudia Black, was very helpful, knowledgeable and professional. She took time to understand what car I was looking to buy and delivered exactly what I wanted. Overall buying a new car at this dealership was a simple and painless experience. I really hope that the service department is on par with sales. If service department will not disappoint, I will definitely buy another car from this place. Thanks. More

Perfect service. Friendly staff. Found what I needed and was able to get a good deal. The sales consultant Keith Olsen became my friend. I would gladly recommend this dealership to my friends was able to get a good deal. The sales consultant Keith Olsen became my friend. I would gladly recommend this dealership to my friends More

Great dealer. Very nice people. Good customer service. From the start we were week attended. With great follow-up. really service oriented, with people taking their time to work with you. From the start we were week attended. With great follow-up. really service oriented, with people taking their time to work with you. More

I found the sales staff at this dealership to be very knowledgeable in the features of the Corolla I purchased.Keith Olsen explained in detail all of the safety features that came on my new car and spent knowledgeable in the features of the Corolla I purchased.Keith Olsen explained in detail all of the safety features that came on my new car and spent considerable time showing me how to operate all the controls,even making sure my i-phone was hooked up to my blue tooth.This was a very pleasant buying experience and I would highly recommend this dealer.Got a great deal too. Thanks More

Toyota of Greenwich asked that I let you know if I could not rate my recent interaction with your service department as anything but excellent. Not only was the service I received from your employees not e not rate my recent interaction with your service department as anything but excellent. Not only was the service I received from your employees not excellent, it was extremely rude and completely unacceptable. On December 26th I went to Toyota of Greenwich to obtain a quotation to repair the damage to my Toyota Avalon that was caused by running over a piece of metal that had fallen off the truck in front of me on I-95. I needed a new tire and a new alloy wheel. I also needed to have a service technician inspect the underside of my car to see if the metal object had caused any additional damage. I received a quotation for the tire, wheel, and inspection from a service technician named George. He said the inspection would take only half an hour. I called the next day to make an appointment for the inspection and spoke with a technician named Jay. He told me that I did not need an appointment and just to come in after 1 PM. I arrived at your service center at about 2 PM. Since I did not have an appointment, and no one greeted me on my arrival, I really did not know what I should do next. When George saw me, he did remember me but said in a rude way, “I am very busy and I have to do this. I can’t help you.” I told him that I did not necessarily need his help, but could he please tell me who could guide me. He pointed to another technician named Jay. I believe Jay had heard our conversation and saw George point to him, but he ignored me, as I stood there, neither acknowledging me nor saying anything to me. Just as I was about to leave and go to another Toyota dealership, Jay stood up with a queue number to put in my car, still without so much as smiling at me let alone saying anything. Finally, I asked Jay how long the service was going to take. He said about an hour. Well, one hour soon became two hours. During those two hours, Jay walked past the waiting room several times and saw me waiting. He didn’t even bother to smile or come to tell me that the car would take longer. I walked to his desk to speak to him after 2 hours and 10 minutes, but he was on the phone with another customer. He knew I was standing right at his desk. He didn’t even say anything to me after he had finished his phone call, but he continued making another phone call. I didn’t mind waiting so much as I disliked being ignored and not updated on the status of my car. No one apologized for the long wait, which ultimately reached 2 hours and 40 minutes. The next day I called back and spoke to George about ordering a wheel and a tire. The truck company that caused me the damage wanted to pay Toyota directly for the parts. George was not willing to process the request if the payment did not come directly from me. So I had the truck company call George directly and speak to him about the situation. The truck company manager called me back and said, “George was very rude to us.” She told me that, “If I were you, I would not give any business to this dealer.” The truck company decided to pay me directly and have me order the necessary parts from somewhere else. You might also like to know that while I was sitting in your waiting room, I talked to one of your other customers. Without any prompting from me, she complained about the service and said words to the effect that, “The service here sucks (her word, not mine). I wouldn’t come back here again.” Both of us chose Toyota of Greenwich because we thought you would provide us a high level of service given your location. However, we were both profoundly disappointed. After the treatment I received at Toyota of Greenwich, I bought a wheel and a tire from another dealer. The customer service could not have been more outstanding. They provided excellent customer service. Unfortunately, Toyota of Greenwich which I thought would provide the best customer service, failed to provide even an adequate level of service. PS. I emailed the above letter to the Service Manager, Mr. Matt Bocchino on January 17th. As of today, January26th, I have not received any response yet. More

KEITH OLSEN WAS A GENTALMEN, FRIENDLY, EXPERIANCED PERSON TO DO BUSINESS WITH. THIS WAS MY THIRD PRIUS, AND I THOUGHT I KNEW IT. I DID'NT KNOW MY BLUETOUTH PHONE COULD BE DOWN LOADED TO THE CAR. KEITH DID I TO DO BUSINESS WITH. THIS WAS MY THIRD PRIUS, AND I THOUGHT I KNEW IT. I DID'NT KNOW MY BLUETOUTH PHONE COULD BE DOWN LOADED TO THE CAR. KEITH DID IT! More

I went to Toyota to purchase a new Highlander Hybrid. I was greeted by Lenny and went out for a test ride withe a Highlander about 5 yrs old and it road like a brand new car! I was then turned over to fas was greeted by Lenny and went out for a test ride withe a Highlander about 5 yrs old and it road like a brand new car! I was then turned over to fast fingers Tony. When I went to pickup my new Highlander Hybrid Lenny was on vacation and Keith Olson took me through the SUV item by item because I was not shown on my original visit. Keith showed me everything and I mean everything. He made sure I was understood what he was saying. He told me if I had any questions to call him and he would be able to solve the majority of them over the phone, or to stop in. i.e. I had to call him and he did solve it over the phone! I had to go back and hook up my cell phone to Toyota data package and Keith did it and should me what I can do on the car screen with their icons. Assuming! I would not hesitate to recommend Toyota and Keith to any of my friends or family. He didn't give my the "bums" rush nor any hidden costs. The plus, Keith didn't treat you as a dollar sign. If he did not know the answer he said so and went to check it out instead of giving a guest. Keith represents Toyota high standards and I hope Toyota of Cos Cob, CT knows it! More

Claudia Black was a pleasure to work with. She was professional and courteous from start to finish. She took care of every aspect of leasing my new Highlander, from returning my old vehicle to transfe professional and courteous from start to finish. She took care of every aspect of leasing my new Highlander, from returning my old vehicle to transferring my insurance. I would recommend Claudia without hesitation. More