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Toyota of Greenwich
Cos Cob, CT
1,095 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 07, 2017
Unprofessional Service People I had an appointment set up for 8-19-17 to have the 20,000 mile service done on a Toyota Venza. The dealer had just done the 15,000 mile service earl I had an appointment set up for 8-19-17 to have the 20,000 mile service done on a Toyota Venza. The dealer had just done the 15,000 mile service early in May. It only had 12,000 miles at the time, but we were taking a trip in June - so I brought it in. My daughter took a job in Boston, and Sat., Aug. 19th was her moving date. The best I could do was reschedule for 6 days later - August 25th. Absolutely no mention of any deadlines was ever made - not back in May and not when I called to reschedule in August. So imagine how stunned I was when arriving on the 25th (with only 13,500 miles on the car/ my service ticket was #600 ), only to be told that I was 2 days too late - as the 2 year free maintenance program had expired for me on Wed the 23rd. Therefore Toyota would not cover the cost of the oil. This is full synthetic oil - so it's about $90. to change it at Valvoline. I hadn't bought the car at Toyota of Greenwich, and it really felt that they got some sort of pleasure out of telling me that I was out of luck. I'm sure that I would have gone along with an offer to work something out - maybe do the oil at their cost or something. But no attempt was made to help me out at all. And I never got a follow-up phone call. So I think that service ticket #600 got tossed in the waste can. Bottom line - Once I had this experience, I haven't felt the same about the Toyota brand or the car - and I never want to see those service people again. I gave them 3 stars, because I changed the appointment - but obviously nobody at the dealership was looking out for me. More
by Craig C
Employees Worked With
My service ticket was #600 - whoever that person was.
Helpful September 06, 2017
Awesome experience Thank you toyota team for everything i just purchased my first car with toyota a 2016 camry, and i love it. It was an amazing experience, specially t Thank you toyota team for everything i just purchased my first car with toyota a 2016 camry, and i love it. It was an amazing experience, specially thanks to jeff who helped me find the right car for me. And also thanks to Mike who helped us with the insurance request. More
by Astridgabriela
Employees Worked With
Mike Pfalzgraf, Jeff Symeon
September 03, 2017
Great experience buying new car at Toyota of Greenwich My wife and I had a wonderful and successful experience buying a new RAV4 at Toyota of Greenwich after walking out of the Stamford dealership. My wife and I had a wonderful and successful experience buying a new RAV4 at Toyota of Greenwich after walking out of the Stamford dealership. More
by Dan
Employees Worked With
Neel, Mike Pfalzgraf, Dave Sullivan
August 29, 2017
Most seamless car buying experience ever From top to bottom, the staff at Toyota of Greenwich were absolutely fantastic and I was able to get the car of my dreams in less than a week after go From top to bottom, the staff at Toyota of Greenwich were absolutely fantastic and I was able to get the car of my dreams in less than a week after going in. Dave Sullivan explained everything to me from the options I had initially(lease/finance,etc) and got me a deal which I simply could no turn down. He kept me updated as the dealership located the vehicle all the way through receiving it and getting it all set for me to go in and pick it up. This was my first car buying experience and I hope to deal with Dave every time going forward. More
by rickydipaola
Employees Worked With
Dave Sullivan
August 28, 2017
Great experience Dave Sullivan provided the best experience that I have ever had while purchasing an automobile. He took time to explain every step of the process. The Dave Sullivan provided the best experience that I have ever had while purchasing an automobile. He took time to explain every step of the process. There was no pressure at all. Very easy to work with. More
by Jimig
Employees Worked With
Dave Sullivan
August 15, 2017
Excellent service and lovely people My family and I just moved from London and Dave Sullivan and the whole team went out of their way to help us get on our feet with our first car in the My family and I just moved from London and Dave Sullivan and the whole team went out of their way to help us get on our feet with our first car in the US. Despite the hurdles we all had to jump, they made us feel welcome and supported every step of the way. I would highly recommend Toyota of Greenwich which you can feel is family run, and the friendliest service we've ever experienced. More
by Lazza
Employees Worked With
Neel Casimir, Dave Sullivan
August 15, 2017
No pressure sales Jeff Symeon was great never rushed us like other dealers we visited did! They also found the vehicle we where looking for really quick and added the Jeff Symeon was great never rushed us like other dealers we visited did! They also found the vehicle we where looking for really quick and added the extra's in less than a week. More
by David Jaycox
Employees Worked With
Neel , Jeff Symeon
August 14, 2017
very good Jeff was very professional and very helpful. I will fully recommended Jeff . .He got us the car pretty fast. He also did answer all our questions. Jeff was very professional and very helpful. I will fully recommended Jeff . .He got us the car pretty fast. He also did answer all our questions. Good job. More
by alicja targonski
Employees Worked With
Jeff Symeon
August 07, 2017
Great experience After going thru various other dealerships we directed to Greenwich Toyota. Finally we were experiencing great customer service. Mr Bob Federico and After going thru various other dealerships we directed to Greenwich Toyota. Finally we were experiencing great customer service. Mr Bob Federico and Mr Jeff Symeon were both respectful and ultimately knowledgeable about the Toyota we were looking for. They both made the transaction smooth and stress free. I would absolutely recommend Greenwich Toyota to family and friends . And I must add that there are other Toyota dealerships that could learn a lot from that establishment. More
by Joemar927
Employees Worked With
Jeff Symeon, Robert Federico
August 04, 2017
Great experience I had a great experience buying a Prius from salesman Jeff Symeon at Toyota of Greenwich. He ordered the exact model and color I wanted, something ot I had a great experience buying a Prius from salesman Jeff Symeon at Toyota of Greenwich. He ordered the exact model and color I wanted, something other local dealers were reluctant or refused to do. I got price bids from other dealers, and Jeff beat or matched them. It was pleasant working with this family-owned dealership - everyone was nice. More
by Michael K.
Employees Worked With
Dave Sullivan, Jeff Symeon
