Toyota of Greenwich

Quick oil change I went in for a scheduled oil change appointment and had excellent customer service. I was handled by J O’Connell who was professional and courteous. I went in for a scheduled oil change appointment and had excellent customer service. I was handled by J O’Connell who was professional and courteous. Appointment only took about 45 minutes and I was on my way. Great first experience with the service department More

Great place!!! Great bunch of folks and a nice place to get your car taken care of, reasonable prices and good job overall. Nice waiting area with good coffee and fr Great bunch of folks and a nice place to get your car taken care of, reasonable prices and good job overall. Nice waiting area with good coffee and free wifi, what more can you ask for? More

Efficient,courteous,very professional. Could not ask a more professional and stress free purchase. Made it very easy dealing with Jeff and Neil. we took less than 1 and 1/2 hours total on Could not ask a more professional and stress free purchase. Made it very easy dealing with Jeff and Neil. we took less than 1 and 1/2 hours total on two quick visits to close the deal. Very Efficient and pleasurable. More

New Lease--Highlander Excellent service, value and accommodation, as always! Keith Olsen and Bob were very much straight shooters. No gimmicks, no slimy sales tactics. Th Excellent service, value and accommodation, as always! Keith Olsen and Bob were very much straight shooters. No gimmicks, no slimy sales tactics. Third time with them and will be back again! More

exceptionally good customer service my service coordinator was knowledgeable, courteous, trustworthy, and took the time to explain everything that was being done to my car. I would high my service coordinator was knowledgeable, courteous, trustworthy, and took the time to explain everything that was being done to my car. I would highly recommend him! More

They did a huge job with perfect results, no complications. I brought in my 2005 Toyota Tacoma (which I bought from this dealer 12 years ago) because the frame was rusted beyond repair and I had heard about a f I brought in my 2005 Toyota Tacoma (which I bought from this dealer 12 years ago) because the frame was rusted beyond repair and I had heard about a frame replacement program. Astonishingly, Toyota made good on this and replaced the frame at NO CHARGE TO ME! True, the frame should not have rusted out like that. The truck was ready to fall apart on the next big bump in the road. However, it was Twelve Years Old. Toyota could have easily wormed out of that deal but they chose to make good. They stood behind their product. The Toyota of Greenwich team made it all very easy and did a perfect job. They took the truck completely apart, put in the new frame, and put it all together again without a hitch ;-). They did not tell me I needed any additional new parts nor did they add on any incidental charges. AMAZING! And everyone there was very helpful and attentive. This particular dealership has always gone out of their way to take care of things for me promptly and properly. They even call me to remind me when I have an appointment. More

Jay is the best ! The whole gang at Toyota of Greenwich are great! They do it right the first time, on time and at a fair price. Let me tell you that in the service dep The whole gang at Toyota of Greenwich are great! They do it right the first time, on time and at a fair price. Let me tell you that in the service department Jay is the very best there is !! More

2nd service - Need to speak to Gen'l Manager There is a slight discrepancy in the paperwork entry for "delivery date". I purchased the car on Dec 23, 2016. First service was June 13th 2017. Inv There is a slight discrepancy in the paperwork entry for "delivery date". I purchased the car on Dec 23, 2016. First service was June 13th 2017. Invoice #TOCS313593 Today's service shows 10/13/16 as the "delivery date" Invoice # TOCB321382. That date is a factor in eventual service. It concerns me that the dealer's records are inaccurate and inconsistent.. I would like to speak to the general manager. I thought this was a survey from the dealership itself, not another entity. I'm uncomfortable sharing this with an outside service. The issue has nothing to do with the employees. It has to do with record keeping. More

Always receive good service here Brought car in for regular maintenance. Front desk personnel at service department always friendly and ready to help. I choose to wait while car is be Brought car in for regular maintenance. Front desk personnel at service department always friendly and ready to help. I choose to wait while car is being worked on. The waiting area is comfortable. More

Great experience. Jay was a big help. He called to report what was needed then called when it was ready. Extremely knowledgeable and friendly. I will go back again so Jay was a big help. He called to report what was needed then called when it was ready. Extremely knowledgeable and friendly. I will go back again soon. More