Toyota of Greenwich

Emergency tire flat fixing Had a flat tire on a new set of back tires. Jay got me in there ASAP and fixed the tire...so that I could continue all my appointments without a hiccu Had a flat tire on a new set of back tires. Jay got me in there ASAP and fixed the tire...so that I could continue all my appointments without a hiccup! Always much appreciated!!! hanks again, Jay! More

Terrible customer service We have been servicing our Toyota at the Greenwich dealership for 9 years and even though we have had many negative experiences, have continued out of We have been servicing our Toyota at the Greenwich dealership for 9 years and even though we have had many negative experiences, have continued out of convenience. However, our most recent experience will be our last. We had a major safety concern and as a family that constantly has kids in the car, wanted the car looked at as soon as possible. We called and left a message and no one called us back. We called again and this time were told we couldn't bring our car in for 6 days which seemed unreasonable when the car was stuttering every time we started it. My husband called and left three message for Jay over the next 48 hours and we still have yet to get a call back. We ended up taking our car to another shop. We also have serious concerns about the competence of this dealership. For the last 6 months, at each service, we have complained that a particular tire was always low. We were told it was fine. This past weekend, we were told somewhere else it had a nail in it. We also have been complaining that the battery needs to be replaced. We have had to have AAA jumpstart the car twice in the last two months and each time, AAA recommended we get a new battery but when we brought it in to be serviced, we were told the battery was fine. All in all, if possible, we would highly recommend using a different dealership. We also have a Lexus and their service is always over the top. More

Number 18 from Toyota of Greenwich We would never go anywhere else! When we're ready for a new lease, we make the call and they get it done. Thanks Clint, Dave and Bob! We'll b We would never go anywhere else! When we're ready for a new lease, we make the call and they get it done. Thanks Clint, Dave and Bob! We'll be back! More

Great experience Service was very good — I brought my 2005 Land Crusier in to be service b/c the engine light was in. It appears that all of the work was completed we Service was very good — I brought my 2005 Land Crusier in to be service b/c the engine light was in. It appears that all of the work was completed well. The highlight was working with Giulio, though. He was extremely professional and communicative every step of the way and is an all-around great guy. Very good experience from beginning to end. Thanks! More

Professional Everyone in the service department was very helpful. My service advisor especially. Julio was extremely thorough in his review of my vehicle needs and Everyone in the service department was very helpful. My service advisor especially. Julio was extremely thorough in his review of my vehicle needs and options. More

Toyota of Greenwich I had a great experience with Toyota of Greenwich. I have been with them for a little while and they are always so great. Everyone was very nice, pati I had a great experience with Toyota of Greenwich. I have been with them for a little while and they are always so great. Everyone was very nice, patient and attended to every need. I didn’t spend the whole day there, I was in there for no more than 3-4 hours. More

Great Service Team I had my truck's first service and waited for it to be done and and figured it would be an least an hour before it was done and 40 later I was on my w I had my truck's first service and waited for it to be done and and figured it would be an least an hour before it was done and 40 later I was on my way. More

Quality Work As usual, Jay O'Connell took good care of my truck. He's easy to talk to, he listens when I to him about the car. As usual, Jay O'Connell took good care of my truck. He's easy to talk to, he listens when I to him about the car. More

Very satisfied customer ! Sale representative amazing thanks Bobby. Not pushy ,very helpful, work with me to make comfortable payments . Glad I own a Toyota and I would re Sale representative amazing thanks Bobby. Not pushy ,very helpful, work with me to make comfortable payments . Glad I own a Toyota and I would recommend to anybody . More

Maintenance service for 2014 Sienna Jay was great as always. He is in the service department. Very nice person. The lady at the cash register is also Always very kind and helpful ! Sor Jay was great as always. He is in the service department. Very nice person. The lady at the cash register is also Always very kind and helpful ! Sorry I don’t remember her name! I have not driven my sienna yet except to go home so I hope everything was fixed. I will drive it this weekend and find out! More