Toyota of Greenwich

Fast efficient service Fast and courteous service. Agent went over details of service and costs. Have always used them for servicing my vehicle and have always been satis Fast and courteous service. Agent went over details of service and costs. Have always used them for servicing my vehicle and have always been satisfied with performance. More

Had vehicle serviced Jay is great. Courteous, pleasant to deal with, kept me appraised of timing. Very easy to want to come back for service in the future. Jay is great. Courteous, pleasant to deal with, kept me appraised of timing. Very easy to want to come back for service in the future. More

They try to work with you I had a limited time to get a part replaced and Jay O'Connell did his best to meet my time schedule. While I'm not sure I like any dealer as they are I had a limited time to get a part replaced and Jay O'Connell did his best to meet my time schedule. While I'm not sure I like any dealer as they are mostly upsetting, this time they did a great job. Thank you Jay! More

Competence at its best! I bought my Lexus at Toyota of Greenwich and will ONLY go there for service. Twice my car has been hit and I will only let T.O.G fix it. I know that n I bought my Lexus at Toyota of Greenwich and will ONLY go there for service. Twice my car has been hit and I will only let T.O.G fix it. I know that not only will my car be returned perfectly as well as cleaned along with a rental ready for me as I walk out. I also know the service will be exceptional. Jay OConnell is organized, friendly and competent. My experience is always effortless and never disappoints. More

Excellent Service The service at Toyota of Greenwich is great. Dave Pagano took my car in and was very professional and pleasant. Never disappointed at Toyota of Greenw The service at Toyota of Greenwich is great. Dave Pagano took my car in and was very professional and pleasant. Never disappointed at Toyota of Greenwich. More

My Toyota Experience Everyone was pleasant, helpful and efficient From the people who greeted me and took my car, Jay who signed me in with a smile and the girl who chec Everyone was pleasant, helpful and efficient From the people who greeted me and took my car, Jay who signed me in with a smile and the girl who checked me out. More

"Battery dead several times" Was able to get my car to Toyota Greenwich where Julio very carefully took down all the symptom information and made sure the problem was diagnosed pr Was able to get my car to Toyota Greenwich where Julio very carefully took down all the symptom information and made sure the problem was diagnosed properly. He kept me informed on the progress and when my car would be ready to be picked up. Great service! Thank you, Julio. More

Like always great job Gooood job no complains at All I will always recommended to any one else that they always do a great joe for the last 4 years Gooood job no complains at All I will always recommended to any one else that they always do a great joe for the last 4 years More

Emergency tire flat fixing Had a flat tire on a new set of back tires. Jay got me in there ASAP and fixed the tire...so that I could continue all my appointments without a hiccu Had a flat tire on a new set of back tires. Jay got me in there ASAP and fixed the tire...so that I could continue all my appointments without a hiccup! Always much appreciated!!! hanks again, Jay! More

Terrible customer service We have been servicing our Toyota at the Greenwich dealership for 9 years and even though we have had many negative experiences, have continued out of We have been servicing our Toyota at the Greenwich dealership for 9 years and even though we have had many negative experiences, have continued out of convenience. However, our most recent experience will be our last. We had a major safety concern and as a family that constantly has kids in the car, wanted the car looked at as soon as possible. We called and left a message and no one called us back. We called again and this time were told we couldn't bring our car in for 6 days which seemed unreasonable when the car was stuttering every time we started it. My husband called and left three message for Jay over the next 48 hours and we still have yet to get a call back. We ended up taking our car to another shop. We also have serious concerns about the competence of this dealership. For the last 6 months, at each service, we have complained that a particular tire was always low. We were told it was fine. This past weekend, we were told somewhere else it had a nail in it. We also have been complaining that the battery needs to be replaced. We have had to have AAA jumpstart the car twice in the last two months and each time, AAA recommended we get a new battery but when we brought it in to be serviced, we were told the battery was fine. All in all, if possible, we would highly recommend using a different dealership. We also have a Lexus and their service is always over the top. More